Changing Spaces SRS
Google rating
4.8
Ratings counted
105
Are 1 or 2 star
4.8%Around typical
The rating breakdown
5 of the 105 ratings in Google’s published star breakdown for Changing Spaces SRS are one or two star.
Against other listings in Lincoln
2.6 percentage points higher than the middle of the 17 listings in Lincoln we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 97 | 92.4% | |
| 4 star | 3 | 2.9% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.0% | |
| 1 star | 4 | 3.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Changing Spaces SRS at 4.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Changing Spaces SRS, counted by matching the words they used.
- Damage to belongings1 · 20%
- Crew conduct1 · 20%
Counted across the 5 one and two star reviews we have read for Changing Spaces SRS. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My experience with Changing Spaces was horrible and I was unable to achieve change. Attended online and in person sales with friends and family dealing with many disabilities. I always enjoyed my time but I did notice employees had a not so friendly attitude. I had many people telling me that this company wasn't very nice and had lacked ethical issues.
Benita, Once again, I'm sorry you've had a bad experience and I understand if you don't wish to shop with us anymore. I am assured of our team's integrity, as well as the integrity I showed in our exchange yesterday when I tried to explain the other side of the story. I wish you the best.
I purchased a piece of furniture at an estate sale and when I went back the next day (today) to get it, the staff was not helpful. I had to ask 4 times for the staff person to open the garage even when my relatives carrying the heavy piece were in the doorway to the garage. I had also asked if a staff member could help direct traffic of customers since we had to move the piece up from the basement and people were constantly going up and down.
Hi Meredith...sorry you had a frustrating experience. Our team members at the sale today (Joni, Dallas, Alyssa and Susan) are phenomenal people. I'd invite you to call the office and speak to me about your frustrations. [phone removed], ext 2. Thanks! -Jeannine Bryant
These people are scammers because today April 25th u guys had an online action and u guys keep adding more and more and more minutes to get more money. It was supposed to end at 12:00pm but u guys keep adding more minutes which is not right. There is no excuse for this... Ur ad says will end at 12:00pm. Please stay away from this guys. It was past 12:30 and the bids were still going.
We have overtime bidding in place on our online auctions. This is standard practice for online auctions, and we modeled the system after eBay's guidelines. You can read about how overtime bidding works in our "auction rules" posted on our website.
When picking up won online items, one of the two items had been taken by some one else last fall on Wilderness Ridge online sale. I' ll give you items at another sale." she said. Was I believed when the red vase was missing ? NO ! Again, picking up a box of four items at Changing Spaces address no one could find #160. Received a lot of DOUBLE talk, but no #160. Honorable narcicist Jeanne "You are no longer able to BID " Regular customer for years. Ron Ogren
Hi Ron, please give our office a call at [phone removed]. We'd love to work together to find a solution.
No overtime biding. My phone showed 12:01. It was over at 12:00. Then I got out bid on almost everthing. They give no explanation.
Hi Robert, I'm so sorry you lost the items you were bidding on. We do have overtime bidding in place for all items. I'll copy and paste how it works as explained on our Bidding Instructions & Rules page on our website for future reference.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous21 · 25%
- Worked hard and fast5 · 6%
- Turned up when they said3 · 4%
- Kept in touch3 · 4%
- Careful with belongings1 · 1%
Counted across the 84 four and five star reviews we have read for Changing Spaces SRS. A review can mention more than one thing.
In their own words
I sincerely appreciate your exceptional service, clear and consistent communication, and prompt responsiveness. Your professionalism throughout the entire process was truly impressive. Thank you to the in-person Estate Sale team.
Thank you so much, Tammy! It was a pleasure working with you.
I bought my first item from one of their online auctions. Very easy process, great reminders and when I got there to pick it up everything was wrapped nicely to protect it, boxed and ready to go! Considering I bought a dinnerware set with over 30 pieces I was amazed! Thank you so much for caring so much for someone’s treasure that now my treasure! Will keep shopping with you!
Awesome....thank you so much, Laura!! We love that you got some dishes you love! Thanks for giving them a new home
Changing Spaces helped tremendously when cleaning out my parent’s house. They were very professional when they came in and organized for an online auction. Everything was done quickly and it really took a burden off of our family. I would use them again.
*I have been a customer at sales, and have never used Changing Spaces to sell or move an estate.* I have purchased items from Changing Spaces both pre and during pandemic and have never had any issues. As far as online auctions go, they run theirs very smoothly. I have had questions about items online and they return with answers promptly. As far as the overtime bidding on the online auctions - I like it.
Thank you, Molly! We're so glad you enjoy bidding on our online auctions. They are fun!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff34
- online auctions14
- kind staff12
- downsizing assistance3
- online sales2
- changing spaces2
- easy to navigate2
- burden easing2
- smooth auctions2
- overtime bidding2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- nextdoor.comsocial
- mapquest.comdirectory
- facebook.comsocial
- yellowpages.comdirectory
- yelp.comreviews