StorageMart
Self-storage facility in Lincoln, Nebraska
Google rating
4.7
Ratings counted
265
Are 1 or 2 star
4.9%Around typical
The rating breakdown
13 of the 265 ratings in Google’s published star breakdown for StorageMart are one or two star.
Against other listings in Lincoln
2.7 percentage points higher than the middle of the 17 listings in Lincoln we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 240 | 90.6% | |
| 4 star | 8 | 3.0% | |
| 3 star | 4 | 1.5% | |
| 2 star | 1 | 0.4% | |
| 1 star | 12 | 4.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is StorageMart at 4.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for StorageMart, counted by matching the words they used.
- Price rose after the quote2 · 25%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for StorageMart. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I attempted to make a payment to Storage- Mart on West O. I could not make the payment online. I spoke with Doug, the manager, who was extremely rude to me on the phone. He would not listen to what I had to say, and kept saying rude things to me on the phone. They would not work with me on taking off the additional fees that I did not know about. He was ranting at me on the phone and would not even listen to what I had to say. Doug then rudely hung up on me. Please do not use this storage facility!
We are sorry that this was your experience at our facility. We have passed your comments over to the appropriate parties. Thank you for your review.
Currently sitting inside my car at the gate/entrance unable to get out of the facility due to the gate not working. This is the 3rd time this has happened in the last 2 weeks in the process of moving. It’s not like I can just stop coming to get the rest of my stuff. However, myself and many other people have called many times about getting stuck in the facility due to a faulty gate, and yet the problem persists. On top of that, there are multiple homeless people who live in the units.
We apologize for falling short of your expectations during your visit to StorageMart in Lincoln. Your feedback is concerning, and we'd appreciate the opportunity to discuss your specific concerns.
$30 extra dollars for not even real insurance is ridiculous! This “hidden” fee is barely explained. I’ve had homeowners/renters insurance for over 20 years. Why would I not use it, if I knew it would save me $30?! This company should be ashamed of themselves for this. Will obviously never use them again nor would I recommend them either. Save yourself the headache and hassle…and choose a cleaner safer feeling space to store your belongings.
Annette, We hear you‚ price hikes are never welcome, but we do our best to keep rates fair while giving you top-tier service. Whether you're a new customer or a regular, we appreciate you. If you want to talk about your rate or anything else, give us a shout at [email removed] We're here to help!
Don't do it, this storage place is a ripoff they raise the rent every couple months. And tell there employees not to tell the customers that they're raising the rent. Not a good company and not a good storage place to store your stuff at unless you want to lose it or pay an armor in the leg
Thank you for your feedback Paula, we apologize for any inconvenience caused by the rate increase. We value your feedback and would like to discuss this further to address your concerns. Please reach out to us directly at [email removed]
Not one time was my bill not overcharged. 29.00 is what the website said and of course they take 79.00. Why would someone want to pay a "mandatory"30 protection fee, you have a code to enter the gate and cameras all over the place. Nickel and dime people to death is a sorry business model.
Thank you for bringing this to our attention Harold. We understand your frustration with the rate increase. Please contact our customer service team at [email removed], so we can discuss your concerns and find a solution that works for you.
Not the greatest location. Several groups of homeless people live in these storage units. My husband and I were here for a few hours on a Saturday and witnessed three different units where people were living. We have decided to terminate …
We're truly sorry for the below-average experience you had at StorageMart. Your feedback is important, and we'd like to understand your concerns better. Please reach out to our customer service team at [email removed] so we can work toward a resolution.
Y’all need to get a grip. Paid for a unit, and found it to be double booked and already locked. Had someone on customer service run us around the entire lot trying to find a new lot but none of them had locks. Go somewhere else I beg.
Thank you for your feedback, Mika. We're sorry to hear your experience wasn't up to our usual standards. Your satisfaction is important to us, and we'd appreciate the chance to make it right. … More
Here's an edit for ya....welp, Storage Mart just changed my monthly bill amount again...less than a month after my first review and monthly increase. Today's date is May 17th, 2025. …
Aaron, We're sorry to hear about your experience at our facility. Providing the best service possible is our top priority, and we'd appreciate the chance to discuss this further. Please don't hesitate to reach out to us directly at [email removed] at your convenience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 32%
- Worked hard and fast3 · 16%
- Price matched the quote1 · 5%
Counted across the 19 four and five star reviews we have read for StorageMart. A review can mention more than one thing.
In their own words
Courtesy of the one-man-army, DJ, booked a really competitive and convenient vehicle storage spot while awaiting transport. Besides walking out into the heat to answer my questions in the parking lot, DJ ensured that I knew about an online promo slashing the monthly price for three months! Furthermore, called in before driving over and was able to speak with a representative without dialing through menus.
Thank you so much for your 5-star review Traz! We're ecstatic to hear that our team is helpful and knowledgeable over on 2701 W O St. Providing expert assistance and ensuring our customers have a great experience is our goal!
Great experience for me and my husband. Dj was amazing. Dj was helpful and friendly. He went above and beyond to help us. Showed us a unit before deciding which one we needed. Thank you Dj for being so kind and attentive! Sincerely appreciate you!
Thank you for your kind review Juss; we are happy to pass along your comments to the team here at StorageMart! Your recommendation means so much to us, and we’re so happy to have earned it.
At first we could not find the storage unit so it took a few days to get a hold of someone but he was having Medical issues so that was completely understandable why he was not in the office but now we found it and the storage unit is very clean and efficient
Wow, thank you Mandy for the outstanding review! We're thrilled to hear that you found our facilities clean over at 2701 W O St. Maintaining a welcoming and spotless environment is very important to us, and we're so happy you noticed our efforts!
The kind gentleman at the desk did a great job of explaining the costs and insurance needed for our unit! My husband and I have had a wonderful experience with the StorageMart on O st!
Thanks a ton for the 5-star review, Faith! We're pumped to hear our team at Lincoln delivered the friendly and knowledgeable service we strive for. Making sure you have a top-notch experience is what we do best. If you ever need anything else, don't hesitate to reach out; we've got you covered.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- new unit setup22
- clean units14
- clean property10
- rental experience6
- phone setup5
- account setup2
- honest staff2
- safe property2
- free lock2
- generous hours2
What the company says about itself
Taken from StorageMart’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…and provide excellent customer service 24 hours a day, every day of the week. Careers Ready t”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“Partners Portfolio, LLC, which is licensed to use the StorageMart logo by StorageM”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
Show the text this came from
“…of the Year, the Torch Award from the Better Business Bureau, and the CEO Award for 2020 and 2021 fr”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“…dedicated to the self storage industry since 1987. Since the founding of StorageMart in 1”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“We have grown to become the largest family-owned and privately operated self storage com”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews