Chapa's Moving Service

If I Could Give Zero Stars, I Would – Damaged My Home, No Response, No Accountability I had a truly terrible experience with Chapa's moving service and I feel obligated to warn others. During my move, their team damaged the front door of my brand new home — which was bad enough. But what followed was even worse. I have made multiple attempts to contact upper management, submitted photos of the damage, and followed up repeatedly. I have not received a single response. No call. No email. No apology.

Back in 2021, I use Chapa’s Moving Service and had such a wonderful experience with them. They were quick, efficient, and super detail oriented. Three years later, I found myself facing another move but was glad that I knew I could rely on Chapa’s — or so I thought. Unfortunately, my moving experience this time around wasn’t as positive as before. I had three gentlemen show up who were very kind but seemed tired from a previous move they had this morning. They almost seemed annoyed having to move some of my items.

I'll be brief. I figured on a 4 hour job, max. Around $800 or so, is what I had budgeted. Two men showed up to move us. One seemed a little too interested in what was in certain boxes. It took them 9 hours to move everything. Toward the end of the job, a manager type guy showed up at our new place. He proceeded to chew out the two men. Not sure about what about but the fact we had two bedrooms seemed to be an issue. When they were finally done, the manager charged me $1,600.

I was so disappointed with the service this time. I had used your company back in 2022, Service was great then. The crew was very personable and friendly. They were NOT wrapping or using moving blankets to protect my furnishings. I was constantly asking them to wrap my items. I did not have alot to move, so I assumed all would go smoothly. 1 young man, (short, heavy set) never wrapped or used blanket to move my items, even after I asked him to do so.

This was my 1st time using this company. They moved me 6/8/24. The one mover was pushing my new white dresser down the ramp he fell and my dresser hit the ground. No one said anything about it except for the heavy set guy.. lucky I also so him fall . I have damaged my dresser so I called Dave and he gave me an email. I sent a message to the email address.. haven't heard anything. You need to make sure they don't break anything while moving!!! The guys were nice. My dresser is loose on the bottom and on the sides!!

This company does not care about your things but instead the dollar that is what you are to them THEY TRASHED ALL MY ANTIQUES BEWARE OF THIS MOVING COMPANY. They WILL NOT cover any damaged they cause. I WOULD NEVER RECOMMEND THEM TO ANYONE. As long as I am breathing I will let People know what to expect from them. They will lie claiming your things were already damaged when in fact they weren’t. They hire inexperienced people to do the moves.

Had started my day by calling to arrange movers to help me to relocate, agreed to the price and time, and when I call to ask where they were at they informed me they will not he there till way later than we agreed upon, no communication of delays and because it was booked the same day they wouldn't refund the deposit. Its a 100 dollar lesson I learned today, my best advice for this company would be, communicate with your clients and dont double book calls if yiu can't make the trip.

Booked for piano move. I was assured several times that they could move grand piano. I paid a $150 piano charge. I asked upon booking upon confirmation of dates prior to move and when they arrived to empty truck. When it came time to move and reassemble piano they did not have correct equipment and were unable to reassemble. I called several times to office and they were unresponsive concerning reassembly. Do not recommend their service.