Choo Choo Movers
Mover in Chattanooga, Tennessee
Google rating
4.9
Ratings counted
42
Are 1 or 2 star
2.4%Around typical
The rating breakdown
1 of the 42 ratings in Google’s published star breakdown for Choo Choo Movers are one or two star.
Worked out from 42 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Chattanooga
1.2 percentage points lower than the middle of the 19 listings in Chattanooga we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 40 | 95.2% | |
| 4 star | 1 | 2.4% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 2.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Choo Choo Movers at 2.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Choo Choo Movers, counted by matching the words they used.
- Stopped responding1 · 100%
Counted across the 1 one and two star review we have read for Choo Choo Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They are 30 minutes late with no phone call from them. I've also been trying to call for the last 30 minutes with no response!
Hi Jessica, I’m so sorry for your experience. We train our movers to always call our customers when in route. I apologize this did not happen. I’m also sorry you had a hard time getting a hold of us. If there’s anything we can do to make this up to you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous12 · 43%
- Worked hard and fast10 · 36%
- Turned up when they said4 · 14%
- Kept in touch4 · 14%
- Careful with belongings3 · 11%
Counted across the 28 four and five star reviews we have read for Choo Choo Movers. A review can mention more than one thing.
In their own words
Choo Choo Movers moved a Hot Tub for me inside Chattanooga City limits. They were easy to talk to, made clear arrangements, offered an affordable price, and were very efficient and professional when moving the tub. They had a delay of 2 hours, but communicated it via phone in time and so everyone was prepared. I highly recommend ChooChoo Movers
Hi Marc, thanks for letting Choo Choo Movers move your hot tub. We appreciate your business and the kind words.
Fantastic communication and prompt arrival. They moved a baby grand piano for us so carefully and it arrived barely out of tune - an incredible feat in the humidity. Excellent service and highly recommended!
We hired choo choo movers to move a canine therapy pool weighing about 1000 pounds into our rehab department recently. The pool was supposed to be delivered on a flatbed truck by the pool company so a forklift could set the pool onto the ground because the fiberglass pool couldn't be lifted by anything except the braces bottom of the unit. When the pool arrived it was in a box style truck and could not be removed by a forklift. The fantastic people at choo choo movers didn't miss a beat.
Thank you so much for your business and the detailed review! We hope we can do business for you again in the future! I’m so glad are teem met all your expectations!
I reached out to a different company who specialized in moving pianos before reaching out to Choo Choo Movers. That company did not respond. A friend recommended Choo Choo Movers as they had previously used them to move a piano in the past. These guys responded very quickly. They stayed in touch with me throughout the entire process and easily accommodated my schedule. Their delivery staff was very polite and patient with me as I decided exactly how to position my piano.
Laura, thanks so much for the detailed review and I’m glad our movers met all your expectations. We appreciate your business!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- piano8
- efficient5
- communication4
- job3
- helpful staff3
- piano moving2
- punctual2
What the company says about itself
Taken from Choo Choo Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“TN, and the surrounding areas. With over 20 years of experience, our team of professional”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- yellowpages.comdirectory
- yelp.comreviews
- bbb.orgreviews