Christian Brothers Moving & Storage

If zero stars was an option I would use it, but don't want people to think I forgot to make a selection. I have moved more than a dozen times across the country and this local move was in the top two worst experiences. I was promised and made a down payment for two trucks and two crews, one showed up. I was promised professional packers for the kitchen and artwork, the crew didn't speak English and had no clue how to build glass packs or prepare furniture to be loaded and stored.

James and Julian did an amazing job moving my father-in-laws furniture home, but we were overcharged greatly on both moves. The first move they packed for us for our home was the most terrible experience I’ve ever had. A good portion of the boxes were only half full with fragile things being thrown into boxes with everything piled on top. Needless to say, half of my things are broken, most of which are sentimental and irreplaceable.

I hired Christian Brothers to move my belongings and store them while our new home was being built. They were expensive but had a good google rating. They moved us out of the house and everything went well until they delivered our stuff to the new house several months later. The move in went fine but when I turned on my TV (that was less than 8 months when they picked it up) there were considerable issues with the display. I contacted them as soon as I found the issue and was directed to their insurance provider.

We had our stuff packed into Upack trailers in Colorado Springs back in June. I asked if they had packed those before as the driver gave me specific instructions. They said they have. Prior to arrival they asked if we needed pads. We let them know we had them. Well, they used shrink wrap that they could charge me for and very few of the pads I bought. We unloaded the truck, and we had damage because of how they didn't strap things down and didn't pad them.

The first crew that came to collect our furniture and dissemble everything to store on their property were great! These boys were very polite and I was comfortable with the experience. After our furniture remained in storage on their property for a month, it was time to move into our home. The second crew that came out were very obnoxious, didn’t know how to put our furniture back together and I was running around explaining where things went multiple times.

It is astonishing that this company has so many positive reviews. Unfortunately, it is my belief that their name "Christian Brothers" gives consumers a false sense of trust, because we all want to believe this company is "christian-like" However my experience was anything but that. The office staff quoted me for a local move (copy of quote below) and at the end of it charged me over $500 more than the quote indicated.

this company moved us out of state months ago and we are still finding issues. never use this company and good luck trying to file a claim. we have had damage on a lot of our furniture. then when they are done they all sit around waiting for a tip. use a better reputable company. This company misjudged the move saying it was one truck but then I had a rent a U-Haul to drive 1800 miles.

Awful Experience, Awful Communication, and Fraudulent Billing... Spoiler Alert - We were charged more than double our original quote, and after a couple phone calls, they promised they would refund all of the excess charges (they admitted to billing us for hours when the crew wasn't there, and the time they left for dinner). Unfortunately, they never actually did this, and I had to call and email another 8 times before finally giving up and going to our credit card company to attempt resolution.