Rhino Brothers Moving LLC
Google rating
4.8
Ratings counted
250
Are 1 or 2 star
5.2%Around typical
The rating breakdown
13 of the 250 ratings in Google’s published star breakdown for Rhino Brothers Moving LLC are one or two star.
Against other movers in Littleton
2.5 percentage points higher than the middle of the 14 movers in Littleton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 236 | 94.4% | |
| 4 star | 1 | 0.4% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.4% | |
| 1 star | 12 | 4.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Rhino Brothers Moving LLC at 5.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Rhino Brothers Moving LLC, counted by matching the words they used.
- Damage to belongings5 · 38%
- Crew conduct3 · 23%
- Stopped responding2 · 15%
- Price rose after the quote1 · 8%
- Items missing or never delivered1 · 8%
- Late, delayed or a no-show1 · 8%
Counted across the 13 one and two star reviews we have read for Rhino Brothers Moving LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We've moved to six different states, so we've had many different experiences with movers. But this was by far the worst moving experience we've ever had. I hardly know where to begin with this company. • First, they gave us an estimate about how many trucks it would take to move us. They missed this estimate by a lot. • Second, they day they came to pack us up, they arrived 8 hours late. We didn't pick the original pack-up time, they did.
I read reviews and spoke to the owner and was excited about my up coming move. Carlos informed me that I would receive a message to confirm date and time and whether I needed 2 or 3 movers for the job. And I spent about 20 minutes giving him the inventory of my home. After almost a week I hadn't heard a thing so I called the number back. "Let me check", was the response and 10 minutes later I got a text to confirm. That was a Friday. My move was on a Sunday.
It is 11:04pm and I am finally sitting down for my 1st and only meal of the day, why? That's a great question. The miscommunication of the Rhino Brothers office staff created a moving nightmare. I gave them 2 stars because the actual movers were hard working, they stayed positive and they really tried to make the best of a not so great situation. Their office staff and leadership set them up for a much longer and harder day then they expected.
We were set to move to a new place in Denver (from somewhere else in Denver) on a Saturday in May. At the end of our 3 hour window on the designated day, I got a call telling me they couldn’t make it that day and would have to push to Sunday. Luckily, we were able to accommodate this last minute change. The head of the moving team seemed to know what he was doing okay, but the 3 other guys were slow.
Worst moving company ever. The my stole and broke several items. I received promises to make it right and now there is no communication. The worst stay away.
Bam, We’re truly sorry to hear about your experience. This is never the type of feedback we want to receive, and we take your concerns very seriously. Please know that we would never intentionally mishandle or fail to follow up on any customer’s belongings or communication.
DO NOT USE THEM-OWNERS/OFFICE STAFF are awful! For multiple reasons! My notes in summary (and copied from conversations with the owners). -they don’t even own their own moving trucks-they were rented via U-haul. -they are incredibly unprofessional (handling business phone calls at 10pm at night and were harassing) dishonest (lying to other professionals on my character and lying blatantly about conversations with my spouse, falsely reporting invoices totals & discounts) manipulating.
Jackie, We’re truly sorry to hear about your experience, and we take your concerns very seriously. This is not the level of service or communication we ever want our customers to feel they’ve received.
Extremely frustrating experience for a variety of reasons. We moved from Colorado to Pennsylvania. -We got a call the day of the move that we had too much stuff despite the fact that they came through our house and made it seem like the move was easy. That and we hired them to pack so they were there the day before too. It ended up causing significant stress because we were already in Pennsylvania by that point. It forced us to sell more items that we wanted to keep.
This was the worst moving experience of my life. The owner Carlos Porano is a complete liar and doesn't care about your items. He told me 3 different prices before the move so that should have been a red flag. The only thing the movers had to do was load a 28' trailer for a long distance move. The freight company would pick up the trailer and transport to my new destination. Carlos said that his men knew how to load of of these trucks.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous105 · 50%
- Worked hard and fast84 · 40%
- Careful with belongings29 · 14%
- Kept in touch27 · 13%
- Turned up when they said22 · 11%
- Price matched the quote6 · 3%
Counted across the 208 four and five star reviews we have read for Rhino Brothers Moving LLC. A review can mention more than one thing.
In their own words
From top to bottom this company checks all the boxes!!! I recently used their services and couldn't be happier. Carlos is very professional and delivered exactly what he promised. We had the pleasure of working with Jesse's crew and these guys were great... They were polite, punctual and careful with our belongings. Even the moving coordinator was awesome with communication with us. If you need movers give this company a call ASAP.
Carlos and Sara were fantastic to work with! The service was excellent and a very reasonable rate. U-Haul had messed some things up and Sara helped reschedule the move and worked with U-Haul to help me make sure I was moved in as soon as possible. Jaime and his team were quick, careful, and fantastic movers. Overall, I would highly recommend Rhino Bros!
Thank you Carlos, Christian and the rest of the team you guys were EXCEPTIONAL!!! They were able to move two of my 10x20 units that were completely disorganized. We had to move in a hurry 6 months ago. With the help of friends and family, we threw an 1800 sqft house into these units and hadn't thought about it since. We finally closed last Friday and when it came time to think about moving everything, I was completely overwhelmed with what I saw. A friend of mine referred Carlos and thank God she did.
Wow, I don’t even know where to begin! I absolutely hate moving. There is so much stress involved and seeing as I am extremely meticulous, I always want things done a certain way. From the beginning, Carlos and his team went above and beyond to meet my expectations. Not only did they meet all of my expectations, they crushed it out of the park. I had a lot of demands and expectations. Carlos was so easy to work with. He took the time to listen to all of my concerns and assured me I did not need to worry.
Wow Nick! Thank you so much for this incredible review! Your words truly mean the world to us! We know how stressful moving can be, and it’s an honor that you trusted us to handle something so important.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff14
- easy move12
- quick work11
- professional movers8
- careful movers8
- fast move7
- small job6
- short notice availability5
- careful packing3
- furniture securing2