Ciceros' Moving & Storage Llc
Moving and storage service in Macon, Georgia
Google rating
4.1
Ratings counted
43
Are 1 or 2 star
18.6%Well above typical
The rating breakdown
8 of the 43 ratings in Google’s published star breakdown for Ciceros' Moving & Storage Llc are one or two star.
Worked out from 43 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Macon
12.6 percentage points higher than the middle of the 17 listings in Macon we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 31 | 72.1% | |
| 4 star | 2 | 4.7% | |
| 3 star | 2 | 4.7% | |
| 2 star | 1 | 2.3% | |
| 1 star | 7 | 16.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Ciceros' Moving & Storage Llc at 18.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Ciceros' Moving & Storage Llc, counted by matching the words they used.
- Items missing or never delivered3 · 43%
- Damage to belongings2 · 29%
- Crew conduct1 · 14%
Counted across the 7 one and two star reviews we have read for Ciceros' Moving & Storage Llc. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I would advise to stay FAR away from this moving company. 1st we had a firearm stolen from our home on July 5th when the movers came. Today, we had our household goods delivered. Our couch frame was busted in half, we can no longer sit on our couch. Our entertainment center was busted, we can now see thru it. Our brand new kitchen table is dinged and scratched.
Talk about unprofessional. Theresa who claims to be the manager hangs up on us. Denise, who also claims to be the manager called me honey, baby and darling so many times in one conversation. …
We apologize that we were not able to meet your expectations. Only through your feedback can we take the steps necessary to ensure the quality service Ciceros Moving & Storage strives for on every shipment.
I would give zero stars if possible. They handled the PCS for my family, and most things (furniture, dishes, books, valuables) arrived broken. Things were tossed randomly into boxes, with zero regard for our property. Absolutely horrific experience, I'd pay to not do business with them.
Hi Ms. Johnson, I am truly sorry that your move did not go as planned. Your husband stated that the boxes he saw packed were done correctly and taking that into consideration … More
Make sure they inventory all of your electronics. My stuff (Xbox One, Xbox 360, and all my games, and desktop computer) wasn’t inventoried properly at destination and was stolen in the end. Real shady company. Military friends stay away. Ask for a different carrier!!!!
Mr. Molstad, Thank you for taking my call. Again, I would like to apologize for the circumstances surrounding your move. Cicero's Moving & Storage provided your packing services for your move.
I called on this company to assist in a local move to a storage unit. Little did I know, a year later, that a painting/picture was missing from the pack up. I allowed the same company to move me out of the storage unit into a home. I never …
Mr. Brown, As we moved you into a public self storage unit that only you had control, key and access to your unit. We apologize that you could not locate the item that was in question.
I had to edit this post, so here goes: From the very first phone call, to their site visit to my home. The women I spoken to were so respectful, friendly, knowledgeable. Whenever I had to call them, they were their, answering all my …
Hi Ms. Bradley, I am so sorry to read about your move. I wished you had reached out to me so I could make it right. Please call me so we can discuss your move.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 45%
- Turned up when they said1 · 9%
- Worked hard and fast1 · 9%
- Kept in touch1 · 9%
Counted across the 11 four and five star reviews we have read for Ciceros' Moving & Storage Llc. A review can mention more than one thing.
In their own words
I highly recommend Cicero’s Moving & Storage without hesitation. They epitomize professionalism, efficiency, and reliability in every aspect of their service. From the initial consultation to the final delivery, Cicero’s team demonstrated unparalleled expertise and care in handling our belongings during our recent move in from Orlando, FL to Chula Vista, CA.
They made our move across 4 states EASY! Very professional, very efficient and very fast! Thank you a million times to Jason and crew! You were a lifesaver!
This company is HANDS DOWN the best there is out there. We have moved many times in the 19 years of my husbands military career and have never had such a stellar and smooth move. They went above and beyond for our family and took care of our household goods like they were their own. I cannot say enough when it comes to this company and am only hoping I can request them for our next move, even states away!
Recently had to do a long distance move from California to Georgia. Denise with Cicero moving Company helped to coordinate and make this a very pleasant move. Cicero moving is very kind and courteous. Such a pleasure to work with. Thanks for making my move go as smoothly as possible.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- smooth move4
- household goods4
- neat packing3
- customer satisfaction3
- inventory3
- careful handling3
- nice staff3
- respectful staff3
- thoroughness2
- prompt arrival2
What the company says about itself
Taken from Ciceros' Moving & Storage Llc’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“…detailed estimate. Are you licensed and insured? Contact us via our website, phone, or”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…ess-free as possible. Guarantee We have over 40 years of combined experience in the industry”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…that exceeds your expectations. GET A FREE QUOTE About Us Trust The Pros To Make Your Mo”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…an accurate, detailed estimate. Are you licensed and insured? Contact us via our website”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory