The Spirit Moves Moving Company
Google rating
4.9
Ratings counted
471
Are 1 or 2 star
1.3%Unusually few
The rating breakdown
6 of the 471 ratings in Google’s published star breakdown for The Spirit Moves Moving Company are one or two star.
Against other listings in Macon
4.7 percentage points lower than the middle of the 17 listings in Macon we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 462 | 98.1% | |
| 4 star | 2 | 0.4% | |
| 3 star | 1 | 0.2% | |
| 2 star | 3 | 0.6% | |
| 1 star | 3 | 0.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Spirit Moves Moving Company at 1.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Spirit Moves Moving Company, counted by matching the words they used.
- Damage to belongings2 · 33%
- Crew conduct2 · 33%
- Price rose after the quote1 · 17%
- Items missing or never delivered1 · 17%
Counted across the 6 one and two star reviews we have read for The Spirit Moves Moving Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Horrible owner and management. They shoved electronics and glass plates in the same box. Broke multiple glasses that can’t be replaced. They didn’t pack everything they quoted us for, like the whole pantry and multiple items in other rooms, when told about this I was told they can’t pack those things because the truck was full even though we were told they have 3 trucks, they kept saying if we help them the price will go down, but it was just a lie the finalized quote stayed the same They tried to overcharge us…
We are genuinely sorry you weren’t pleased with your experience. As discussed prior to your move, the price you were given was a non-binding estimate. As you mentioned, we conceded the $62 overage in an effort to please you. As for the … More
This is my personal experience with Spirit Moves. My wife has already shared her review, but I want to speak from my perspective — not just as a customer, but as a business owner and a man who takes business seriously. From the beginning, something did not sit right with me. We paid the required deposit immediately. Everything they asked of us, we paid — without hesitation.
Brian, thank you for sharing your detailed experience, and I am truly sorry our payment handling and communication caused you and your wife stress the night before your move. What you described — the last-minute demand for additional funds, … More
An iPad went missing during my move while my items were in the company’s care. The company also identified itself as Christian and prayed at the end of the service, which made this experience particularly troubling and disappointing
Hi Miss Bri. This review is the first we’ve heard of anything going missing. Typically we attempt to resolve issues such as these prior to them being posted to a public forum. We firmly stand behind the integrity of our crews. But we’d be … More
We chose Spirit Moves because of their five-star reviews and their branding as a Christian company. Unfortunately, our experience did not reflect the level of decency, order, or professionalism we expected. First, they agreed to book a short-notice, 24-hour move-in. We paid the required $100 deposit. Later that evening — around 8 PM, when no other moving companies were open — we received a call stating that their policy required at least half of the total balance to be paid before the move.
Daniella, I’m very sorry your experience with Spirit Moves fell so far short of our advertised standards and the values we strive to uphold. Your description of the undisclosed payment requirement, the confusing payment handling, insecure … More
After going back through and unpacking. I found a lot of messed up things. Chipped wood on my furniture. Broken outlets, ripped leather , yeah definitely taking my 5 stars BACK! Justin and Larry were nice though. Definitely wasn't 10 hours of work done. They joked and laughed around too much for my liking. Wasted time wrapping stuff that I said wasn't even leaving the premises. 30 mins down the drain. No Bueno.
Hi Christie. Thank you so much for taking my call earlier today. I appreciate your time and value your feedback. We will take these lessons and apply them towards learning and growing as a team. I hope you accept our apology and our attempt … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 35%
- Worked hard and fast5 · 29%
- Turned up when they said1 · 6%
Counted across the 17 four and five star reviews we have read for The Spirit Moves Moving Company. A review can mention more than one thing.
In their own words
Diana, Dekota, and Zack were all pleasant, polite, and professional to deal with. The entire move went smoothly and efficiently. My only quibble is with the initial miscalculation in giving me the estimate for this move. It ended up costing considerably more than I was originally quoted. Still, I commend these three employees for their superlative service and cheerful attitude. They all worked hard to make this move a success.
Thank you for recognizing Diana, Dekota, and Zack — we’re glad they made your move smooth and efficient. I apologize for the initial miscalculation and for the unexpected additional cost. Please contact our customer service team so we can … More
These guys show up and show out! They are are on time, work hard, and get the job done very professionally! I would use them again and again!
Thank you Robin for writing us a review! We are glad we were able to help with your move!
Joseph and Larry were so amazing! They were able to accommodate my move with all obstacle been thrown their way. I moved downtown and they had to wait for elevators of other movers and tenants. Their truck couldn’t fit in the alley so they had to walk further to get my items out of the truck. It was suppose to be 5 hours but took double the time because of other circumstances that we couldn’t control. I am grateful that they were able to serve me with a smile. Thank you so much! I will book again when I move.
Thank you so much, Erica — we really appreciate you sharing your experience and recognizing Joseph and Larry. We’re glad they could navigate the elevator delays and tight truck access while keeping a positive attitude. Your patience and … More
Daryl and Dominic showed out when they showed up yesterday. It was a thousand degrees outside yesterday and you wouldn’t have known it for how absolutely pleasant and hard working these men were. Nothing but applause and praise for these men and this company. Would definitely use them again ☺️
Thank you so much for the kind words, Shelley. We’re thrilled Daryl and Dominic delivered exceptional, hard-working service in those brutal temperatures. I’ll be sure to pass your applause and praise along to them and the whole team.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff53
- professional movers18
- efficient movers13
- moving heavy furniture9
- safe moving6
- short notice availability4
- piano moving3
- long distance move3
- lead mover2
- out of state move2
What the company says about itself
Taken from The Spirit Moves Moving Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“The Spirit Moves is a Licensed and Insured (MCA #9314) moving company located in M”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…to Middle Georgia and beyond. With over 20 years of moving experience , The Spirit Moves”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Us Areas of Service Contact Us Reviews FREE QUOTE Residential Moves Commercial Moves Movi”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“Moving Company The Spirit Moves is a Licensed and Insured (MCA #9314) moving company”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial