Clancy Relocation & Logistics
Moving and storage service in Patterson, New York
Google rating
4.9
Ratings counted
568
Are 1 or 2 star
2.6%Around typical
The rating breakdown
15 of the 568 ratings in Google’s published star breakdown for Clancy Relocation & Logistics are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 543 | 95.6% | |
| 4 star | 8 | 1.4% | |
| 3 star | 2 | 0.4% | |
| 2 star | 2 | 0.4% | |
| 1 star | 13 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Clancy Relocation & Logistics at 2.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Clancy Relocation & Logistics, counted by matching the words they used.
- Damage to belongings3 · 38%
- Items missing or never delivered1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Clancy Relocation & Logistics. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I’ve been moving for two decades. Have done moves myself. Have moved across the country. Know exactly what it takes and what goes on. I’ve seen pretty much everything that can go wrong. When moving you have to shop around for the most competitive rates. Which my family and I did. Booked multiple quotes and called over a dozen companies. Van Lines by far was the better option. Professional and courteous. The team that came to move us was exceptionally good. They worked harmoniously and in sync together.
We're sorry to hear you have some concerns about your move and would like to investigate further. However, we're unable to identify you based on your review. At your convenience, please call United Customer Care at [phone removed].
In October of 2023, Clancy Relocation & Logistics were referred to us by Veteran's United. The start of the move was done very well, but after they unloaded the truck into our new house, we noticed that a couple of the boxes were missing. And an antique cedar trunk had one of the legs re-glued, which in fact was in perfect condition prior to the move. The most upsetting thing is, that one of the containers had over 100 underground comics inside which are highly collectible and valuable. Those are gone!!
We are sorry to hear about the challenges you've encountered and appreciate your feedback. We observed that your coordinator sent a claim form, but unfortunately, it wasn't returned to start the claims process. An issue with one missing box … More
We hired Clancy/United in August 2018 to move us from the Hudson Valley to Pennsylvania. Took out the FULL insurance and listed every piece of over valued on the separate inventory form that was required. Wrapped it all myself (15 years of wrapping experience on Ebay and other sites). There was not only breakage and damage to our furniture but damage to our newly painted home and new wood floors. When we submitted the claim we were haggled with and they would not pay our entire claim.
1/15/2019 We continually worked directly with Sandra until we were able to reach an amicable settlement. It is unfortunate that our customer did not have a better experience. At Clancy we pride ourselves in providing excellent customer … More
I had these Guys moving furniture a couple years back, it was 90ﾟ out and I was there to supervise, they Moved slow as molasses and take their sweet time, had a cooler full.of gatorade, only one competent worker on the job. I had to get With him, and tell him that his workers are slacking off and if my Boss was Here he would be Livid, They were going as slow as they possibly can Because they're getting paid by the hour, I had to go to the competent worker and streamline the process using a chain gang to get the…
We've looked through our records and are not finding any mention of working with you or anyone with this name. Really would need more info...please call our office and ask to speak with our general manager.
Unfortunately, I was unable to actually use their services so cannot speak to the quality of the movers. I will say the experience I have had regarding the estimate process has been abysmal. I scheduled a virtual estimate and the individual …
Good Morning Danilo. We sincerely apologize for your experience. Our GM investigated this issue as this was the first we heard of any problems. Our teams have been working our hardest to ensure minimal setbacks. Unfortunately, sounds like we may have missed the mark here.
Quoted double the amount to move the identical items they moved interstate 45 miles 2 years ago. I’m moving less than a mile. Absolutely unconscionable.
Though you didn't select us to be your moving service, we appreciate the opportunity to hear what that led to that decision. We hope the movers you choose provide excellent service as you transition into your new home.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous12 · 80%
- Worked hard and fast5 · 33%
- Turned up when they said4 · 27%
- Careful with belongings4 · 27%
- Price matched the quote1 · 7%
Counted across the 15 four and five star reviews we have read for Clancy Relocation & Logistics. A review can mention more than one thing.
In their own words
My husband and I cannot recommend Clancy Movers enough. Today we moved from NYC to Connecticut, and Ricardo and his crew took care of us every step of the way. It was a very long moving day, but they were incredibly professional, efficient, and hardworking from start to finish. What impressed us most was that they had the exact same positive attitude at the end of the day that they had when they first arrived that morning.
Thank you so much for your kind words, Polly! We're thrilled to hear that your move experience went so smoothly working with Eric, Alyssa, and Ricardo and his team. Your satisfaction is our top priority, and we look forward to helping you with any future needs.
Outstanding Moving Team & Company! We recently used Clancy to help us move into our new home, and the experience couldn’t have been better. Eduardo, Leo, Matheus Franklin, and Washington were absolutely amazing, professional, careful, efficient, and incredibly kind throughout the whole process. They arrived right on time, handled our belongings with care, and worked seamlessly together to make the move stress-free. They even took extra time to help us set up a few things in the new place.
Kayla, we're so glad to hear you had such a great experience! Thank you for choosing Clancy Relocation and sharing your review. We truly appreciate it!
We hired Clancy to move the furniture from the first floor of our house into a GoMini while we were having our floors refinished. Seamus and his coordinator Todd helped set it all up but Jose, Juan and Tinku were our crew and we couldn’t believe how fast and efficiently they worked. There was actually a move going on next door with another mover, and watching the Clancy movers vs the guys next door was like night and day (the others didn’t wrap furniture or tape boxes, they were throwing stuff off the truck onto…
We're thrilled to hear that our team, including Seamus, Todd, Jose, Juan, and Tinku, provided you with an efficient and seamless moving experience. It's wonderful to know that our attention to detail and care for your antiques and … More
Clancy did an incredible job moving us from NY to RI - Tom helped me coordinate the move smoothly and schedule it - on the date showed up with 2 supervisors documenting everything and a great crew that worked efficiently. Out of the loft in 3 hours beautifully packed - met the crew the next day in RI at the house - unpacked just as efficiently and set-up - at house and lastly storage place. Top crew - great company. Professional, courteous and fast. Highly recommended.
Thank you for sharing your fantastic experience with us! We're pleased to hear that Clancy and Tom, along with the entire crew, provided such professional and efficient service during your move from NY to RI. We’ll be sure to share your … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff46
- efficient crew28
- professional movers18
- quick move16
- seamless move12
- careful packing7
- interstate move5
- long distance move3
- clean movers3
- no lost boxes2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews