Clark and Sons Moving
Mover in Cincinnati, Ohio
Google rating
4.9
Ratings counted
769
Are 1 or 2 star
1.4%Unusually few
The rating breakdown
11 of the 769 ratings in Google’s published star breakdown for Clark and Sons Moving are one or two star.
Against other movers in Cincinnati
2.0 percentage points lower than the middle of the 20 movers in Cincinnati we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 744 | 96.7% | |
| 4 star | 11 | 1.4% | |
| 3 star | 3 | 0.4% | |
| 2 star | 6 | 0.8% | |
| 1 star | 5 | 0.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Clark and Sons Moving at 1.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Clark and Sons Moving, counted by matching the words they used.
- Damage to belongings3 · 38%
- Price rose after the quote1 · 13%
- Items missing or never delivered1 · 13%
- Late, delayed or a no-show1 · 13%
Counted across the 8 one and two star reviews we have read for Clark and Sons Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Horrible experience. Several hours late. Small truck that required 2 trips. Inexperienced movers. They set my mattresses uncovered on a public sidewalk before loading. Several items were dirt stained and damaged. At the new location we had the movers put most of our stuff in the garage because we did not want them moving the rest of our things. We moved it ourself along with a couple of things they refused to move at the original location.
Note - this only applies to my experience, which included 'storing' my belongings for a couple weeks while my house was being completed. KEEP TRACK OF YOUR INVENTORY! Because they do not. I am still missing a few boxes of items and have no recourse, nor was the owner very helpful in assisting. There were several items delivered to our house that were not ours - and so I'm sure another customer was also delivered our missing boxes.
They deceived me and damaged 5 pieces of furniture and my TV! Don’t get overcharged and let them ruin your belongings!! The owner gave me an estimate of $1400 dollars after taking my apartment details and ended up charging me almost $3000!!!! And damaged over 5 pieces of furniture!! Just let the pictures speak for themselves!! I fell for the Cross thinking they were good Christians and they ended up being deceiving me and damaging my things! Worst moving company!!
I Acknowledge the issue, we apologize sincerely for your experience, can we take the conversation offline to resolve it directly. Thanks Clark! ([phone removed]
I move a lot, 8 times in the last 5 years, yesterday being the second in 2020, however, I purchased a new living room set after my last move. I also use plastic tubs to move. That was the only difference between the two moves. This was the worse experience (and I once had a mover show up solo when I hired a duo...and solo he was faster). The problem with this move was the guy "in charge" (apparently the operations manager btw).
Odd experience. This felt like their first day on the job. I just needed one upright piano moved. First off, they propped my front storm door open before they even had a plan on how to get the piano in the house. I expressed that I have a cat that likes to run out and they didnt seem to care. They also took apart the hinge of my door without asking, as well as moving white furniture with dirty hands.
I called around and carefully considered which mover and which storage unit to use when I needed to transport select items from a single-family home to a ground floor storage unit. I relied on reviews to inform my search, so I'm leaving one myself in case this helps others who need to be mindful of the cost of their move.
We apologize sincerely for your experience, can we please take the conversation offline to resolve it directly. Thanks Clark! [phone removed]
One of the movers was on his cell phone most of the time making personal phone calls with what sounded like his girlfriend. I could hear both men hitting my furniture on the brick walls leading down the staircase. Once they left my new house, I found where they had broken a wheel off a drawer and placed it on a bookcase shelf and put the drawer under the bed where it belongs. So they knew they damaged it and chose not to say anything. Several pieces of other furniture had scratches.
Moral of the story, DON'T DO A DEPOSIT WITH CLARK & SONS UNLESS YOU ABSOLUTELY ARE SURE YOU ARE GOING TO USE THEIR SERVICE. I did a deposit of $50 to have them do a move because I was desperate. They were referred from another moving company that failed me. I cancelled my move with Clark & Son with in 1hr on the same day. 1 week later, i called to get my deposit back and the guy on the phone argued with me for 5min about how i'm not getting my deposit back because they don't refund.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous195 · 49%
- Worked hard and fast177 · 45%
- Careful with belongings89 · 23%
- Turned up when they said56 · 14%
- Kept in touch28 · 7%
- Price matched the quote10 · 3%
Counted across the 394 four and five star reviews we have read for Clark and Sons Moving. A review can mention more than one thing.
In their own words
I just wanted to say Clarks and Sons Moving were professional, careful of my Items they were quick. They was on time Ryne and Josh. They made the move incredibly smooth highly recommend this company. I'm giving them ⭐️⭐️⭐️⭐️⭐️ stars. If I need to move again I will definitely give them a call. Great pricing excellent communication. They was friendly reliable crew. They move me in 3 1/2 hours from start to finish, they even helped me when I was struggling carrying items on my own. They have set up my bed.
We are first-time home buyers moving into our new home. Unfortunately, while moving out the old owners, Clark and Sons scratched the hardwood floor. We were devastated, but Clark assured us that they have insurance and he would make sure we're taken care of. It was a long and stressful process. We had to pack half our belongings in the garage and live in the basement for 10 days while the floor was repaired. It had to be completely sanded down, re-stained, and re-coated. There was sawdust everywhere.
Thank you for your review, Adam. We look forward to working with you in the future.
I recently used Clark and Sons Moving Company to move my belongings, and I couldn't be more impressed with their professionalism and kindness. Chris M. and Chris R., who handled the move, were absolutely fantastic. They arrived perfectly on time and maintained excellent communication throughout the entire process. Despite my delayed responses to their calls and texts, they were incredibly understanding and patient.
I called several places and for quotes. Some never got back until it was too late. I was very satisfied with the movers. Very professional and polite. They got the job done without damaging anything. Truly recommend. **update alert This is updated because unfortunately I needed to move again a year later. Moving date 4-29-26 And this 2nd time was not so good. It was different employers who moved this time and they were not careful about moving things.
Thank you Charvelle. We appreciate your business.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff122
- professional movers32
- efficient movers28
- careful handling of furniture21
- smooth move19
- quick moving14
- local move12
- moving heavy items8
- long distance move5
- reliable crew3
What the company says about itself
Taken from Clark and Sons Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
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“After all, Clark & Sons Moving is a family-owned and managed business. More about us Our”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“4.9 Positive Google Rating Get a free estimate Get Your Free Quote First Name Last Nam”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Learn More Full Value Insurance We are Fully Insured 4.9 Positive Google Rating Get a free e”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…hensive written estimate. You receive a guaranteed flat rate for your move. Emergency Stor”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- facebook.comsocial
- chamberofcommerce.comdirectory