Classic Movers
Mover in Orleans, Ontario
Google rating
4.9
Ratings counted
517
Are 1 or 2 star
2.5%Around typical
The rating breakdown
13 of the 517 ratings in Google’s published star breakdown for Classic Movers are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 492 | 95.2% | |
| 4 star | 9 | 1.7% | |
| 3 star | 3 | 0.6% | |
| 2 star | 4 | 0.8% | |
| 1 star | 9 | 1.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Classic Movers at 2.5%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Classic Movers, counted by matching the words they used.
- Damage to belongings4 · 33%
- Price rose after the quote2 · 17%
- Items missing or never delivered2 · 17%
- Late, delayed or a no-show2 · 17%
- Crew conduct1 · 8%
Counted across the 12 one and two star reviews we have read for Classic Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I can’t even put into word how disappointed I am with my experience. First, the movers showed up two hours past the arrival time window and did not communicate about the lateness until I reached out and asked where they were. Secondly, they broke a piece of my nice furniture with no offer for compensation. Third, when attempting to move my bed/box spring down the stairs they claimed they could not get it down stairs after a few minutes of huffing and puffing.
This was my first time ever using a moving company and it went pretty well. My movers Nikita and Faizulla did great swift work, they had everything packed up just under 2 hours! They were great and properly wrapped and packed everything up. My only issue is when I called previously to get a quote I specified the pick up and drop off location as well as how long the packing should take (2 hours, which the movers were within) and was quoted $505.
I sincerely apologize for the misunderstanding regarding the travel time charges. As outlined in our quote, we charge a minimum of two hours plus a one-time truck fee, which is part of our standard pricing.
I wouldn't recommend this company. You can definitely tell these are are paid by the hour as they are slow and took 10 hours to move. Plus when they left to "get some food quick" they disappeared for over an hour with all my stuff in their truck. The move took them two short trips as both destinations were within 5 minutes from another. First trip they wrapped all my furniture and used blankets. However on the second trip, they were in such a hurry they they didn't wrap anything including my dinning table.
We used this company for our move last Sunday. Here is a few reasons why I gave this company a 1 star rating. 1. They are not equipped to move big houses since their biggest truck is a 24 footer. They had to call another truck that came with an extra guy at 55$ an hour plus an extra 250$ for gas and insurance. He only came with a 20 footer. 2. We had NO appliances to move ex: fridge, stove, washer, dryer etc.. and still they weren't able to bring everything to our new house.
We are very sorry your move fell far short of expectations and appreciate you sharing the details. The issues you described — insufficient truck capacity and last‑minute charges, items left behind, excessive time and breaks, crew communication, and the added out-of-pocket costs — are unacceptable.
For $3800, movers took their time. The initial quote of $600 ballooned to $4100, later reduced to $3800 after negotiation. This massive price hike caused significant stress, especially when the owner demanded immediate payment without offering a payment plan. While relatively professional, the movers had a noticeable odor issue and were excessively slow in packing and unpacking. Their truck broke down, requiring me to boost it with my car.
The two young men that helped me were very helpful at the beginning of my move. Once they got to the location, their boss was calling them every minute to hurry up and leave for another job. That meant the men were rushing, even willing to leave all my stuff wrapped in the blankets to expect me to un wrap and leave blankets to come back another time. I was very unhappy about this and told the men so.
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Please contact us directly so we can better understand your concerns and work toward a resolution. We appreciate the opportunity to improve.
I am finally getting around to providing a review. Terrible experience! Same move within a few months and they charged us almost double and took double the time!!! Argued with us on the phone for well over an hour telling us there’s a new mover on the crew and that’s why, but that was NOT our problem! Also a lot of my belongings were damaged. Weber BBQ (brand new) Griddle wheels broken, just not careful at all. Would definitely not recommend!
Not professional, showed up late, said they would be in a truck with drop sheets and moving straps, all 3 came in a small car. Hired for 2 hours, only worked less than 1.5 hours. They dragged my furniture across my pod, banged up stair railing and walls. Gave specific instructions which they just ignored. Hygiene was very poor. So not happy.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous222 · 49%
- Worked hard and fast209 · 46%
- Careful with belongings81 · 18%
- Turned up when they said53 · 12%
- Kept in touch14 · 3%
- Price matched the quote10 · 2%
Counted across the 457 four and five star reviews we have read for Classic Movers. A review can mention more than one thing.
In their own words
Would definitely recommend Classic Movers. The owner Josh was kind, patient, and cooperative in getting me booked in advance of our move. The team showed up right on time, quickly assessed the job, got to work efficiently and professionally, and continued to work cheerfully and tirelessly for the next 8hrs straight. I don’t think they even took a break or if they did it sure was a quick one!
I contaced this company based on reviews overall. The communication on the phone was good. On the day of the move, movers were late to the meet point. When they arrived staff was polite & ready to work. Movers got to our house late, they did call for help which help did arrive. They were able to get everything in. We noticed damage on our chicken table. I did contact company and sent pictures. I sent them July 5th and never heard back.
Hi Decio, We are very sorry for all inconvenience that Couse during move. We investigate the issue and get back to you. Regards Classic Movers
Hello Josh. Since the stress of moving three weeks ago has finally subsided, my wife Annie and I agreed that it was time to personally thank the people who assisted in this move. Classic Movers were on top of our list, thus this thank-you letter to show our appreciation. First and foremost, huge thanks to your three-man team, Crew Manager Jordan and Crew Members Jaffav & Malage, who did an excellent job in helping us move to our new home in Stittsville Ontario.
A few days ago, I had the pleasure of working with Haroon, Jam and Jordan and his team at Classic Movers as they did my very large move from a five-bedroom church presbytery to three storage units a four-hour drive away. The project was big enough that it took place over two days. Before I say more, I must share that I am someone who has moved A LOT in my life – across towns, across states and provinces, and across borders (three times) . . .with kids, with animals, and solo. . .
Haroon, Jam, and Jordan are a fantastic crew and Thanks for choosing Classic Movers, your kind review means a lot to us.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff178
- furniture setup42
- smooth move15
- polite movers13
- professional movers13
- fast movers9
- fast team6
- disassembly and reassembly6
- furniture moving4
- flexible scheduling3
What the company says about itself
Taken from Classic Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
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“…who walks into your home or office. Family Owned Ottawa Based An Ottawa moving company k”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Classic Movers Ottawa Moving Company Since 2016 Skip to content Main Menu Home About Us”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Suzane Maier 613-518-1766 Get a FREE Quote. Call Classic Movers Professional MOVER”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“VERS Why choose classic movers A+ Rated BBB Accredited Better Business Bureau A+ rating the hi”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
- Says it is insuredsays on their website
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“…commercial moving company in Ottawa is insured, vetted, and ready. Commercial Movers J”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“…of your moving team. Background Checked Bonded Every mover is professionally vetted, b”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- bbb.orgreviews
- yelp.careviews