Clutter Storage - Chicago

Not a reputable company. They stored four pieces of outdoor furniture for the winter. All four pieces came back severly damaged (one of the workers immediately called the company because the damage was so bad). Some of the pieces from the furniture were missing. I attempted to call to file a complaint and I was on hold for over 45 minutes with no answer. I have filed a claim online with no response. I will take action against this company if they do not correct this matter immediately.

If I could give 0 starts I would. Currently Clutter is holding my items hostage and they refuse to deliver them. I had a time scheduled for them to deliver my items on Saturday 4/22/2023. The movers showed up and decided that because there was some construction going on in the building, they would not be able to deliver the items.

Don’t use if moving into large residential buildings. I booked my moving date a month in advance and stated clearly that my building required a specific window for move in because the freight elevator needed to be reserved (something that is common place in most residential buildings). Only in few days prior to the appointment did Clutter reach out to me saying there was an issue with timing, at which point other residents had already booked time-slots before me.

I’m going to keep this short. Clutter is a good idea and is a good service (hence two stars) until you’re in a bind, which is hard to predict. I found myself in a bind a few days before moving away from Chicago to Boston. Unfortunately I needed my stuff delivered to me on 1-2 days notice. The end of the month, being particularly busy for Clutter, they required a week’s notice for my stuff to be delivered. They were nice about it, but they would not and apparently could not compromise with me.

A terrible experience. I tried to schedule a drop off of our items that had been stored with Clutter for about 3 years at the end of March. The first available date was May 12, with no option to get our things sooner. We also were charged for the extra month and a half, even though we wanted our things back and they could not accommodate. On May 12 we were given an 8hr window for when they could possibly arrive.

I do NOT recommend. I used them for storage so I interacted with them twice, once for packing/pickup and again for drop-off, and the experience really depends on the team but overall Clutter doesn't provide good support when things don't work out. My packing/pickup team was mostly ok with packing furniture securely and communicating their arrival time to coordinate with my service elevator reservation. However, the drop-off was terrible. When booking, you can only book for a day without an arrival time estimate.

Clutter picked up our patio set, including a table and 5 chairs, last fall. I did not know that they would detach the tabletop at their site. When the set was delivered yesterday, the tabletop was not re-attached. I noticed this after they left and called the company, twice. Each time they claimed that the 'team' refused to circle back and re-attach the top to the base. Both people I spoke with had a hard time communicating clearly in English, although they were polite.

My girlfriend has used Clutter for 4 years and always had a great experience and left great reviews. We recommended clutter to a friend, who had the opposite experience and the movers damaged everything they had. They at least reimbursed her the full value of her damaged items. We assumed this was a one-off case so my girlfriend and I booked clutter again for our move-in together. However, it seems clutter's quality and customer experience have PLUMMETTED.