Coconino Mini Storage
Self-storage facility in Flagstaff, Arizona
Google rating
4.1
Ratings counted
32
Are 1 or 2 star
15.6%Well above typical
The rating breakdown
5 of the 32 ratings in Google’s published star breakdown for Coconino Mini Storage are one or two star.
Worked out from 32 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Flagstaff
8.9 percentage points higher than the middle of the 15 listings in Flagstaff we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 19 | 59.4% | |
| 4 star | 7 | 21.9% | |
| 3 star | 1 | 3.1% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 15.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Coconino Mini Storage at 15.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Coconino Mini Storage, counted by matching the words they used.
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for Coconino Mini Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This has to be the most getto storage in Flagstaff. If you love LOUD train sounds flying by and unprofessional staff, gross trash left around from vagrants, your stuff getting saturated from water/condensation, people living on thevpremuses taking up parking that blocks driveway to dumsters, and sn owner whose lack of responsibility motto is dodge calls and once you track her down, dodge full accountability.
It's been a few months, Angela, but your experience is still so important to us. Our storage spaces should always be dry and clean, and I'm truly surprised and sorry if they were anything else. I appreciate the feedback, but I can assure … More
Staff not available on weekends, not even for emergency calls. Storage will apply a lock to your unit, without a call or message, and if it happens on a weekend, no staff will be available to support or help. Poor customer service.
Learn BASIC PHONE ETIQUETTE, I’m referring to TAYLOR, who even claimed to be the MANAGER, but her attitude didn’t match.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 17%
- Worked hard and fast1 · 8%
Counted across the 12 four and five star reviews we have read for Coconino Mini Storage. A review can mention more than one thing.
In their own words
I rented here off n on for around 12 years, one of the best storage places i rented a storage shed at, prices are good, for a 10×15 i pay $125, 24 hour access no gates n no codes, light you can turn on in outside bigger ones Now they could clean up more around there, like have one of the workers blow all garbage n leaves n dust into piles n sweep up n throw away at least once a month, also i killed like 5 mice in my unit this last one i rented for like 3 years, they need commercial mouse traps around property But…
Great place. Friendly people, super affordable storage compared to the rest of town
Cant beat it for the price. Got a little 4x4 unit which was available and by far the cheapest in town. The thing is at least 8 feet tall so I managed to fit a bunch of stuff in there. Pretty sure I'm paying around 30 a month which is very reasonable for the space. Easily accessible and 24 hour as well
They are ok. They need to clean the access roads as there always seems to be nails, screws and debris.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- nice people2