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Coleman Worldwide Moving

Mover in Montgomery, Alabama

Google rating

4.5

Ratings counted

196

Are 1 or 2 star

9.2%Above typical

The rating breakdown

18 of the 196 ratings in Google’s published star breakdown for Coleman Worldwide Moving are one or two star.

Against other listings in Montgomery

This company9.2%
Typical listing in Montgomery3.6%

5.6 percentage points higher than the middle of the 15 listings in Montgomery we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
15780.1%
4 star
126.1%
3 star
94.6%
2 star
52.6%
1 star
136.6%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Coleman Worldwide Moving at 9.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Coleman Worldwide Moving, counted by matching the words they used.

  • Damage to belongings5 · 29%
  • Items missing or never delivered2 · 12%
  • Late, delayed or a no-show2 · 12%
  • Crew conduct1 · 6%

Counted across the 17 one and two star reviews we have read for Coleman Worldwide Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewChristopher N.3 years ago
AVOID BY ALL MEANS POSSIBLE This was a military move and easily the worst move (out of nine) I've ever experienced. The team that arrived was completely under-resourced to accomplish my delivery in a timely, careful, and safe manner. 1. I never received a call the day prior regarding a window to expect delivery. 2. Based on the moving manager's advice, I showed up to the delivery site at 0800. I was later advised the movers would arrive between 0900-1100. 3.
Reply from the business

We apologize for the negative experience you had during your move, Christopher. We understand the frustrations caused by the lack of communication, delays, and under-resourced team. We appreciate your patience and the effort you put in to help with the delivery.

1-star Google reviewJames U.2 years ago
I am writing to formally complain about the poor customer service I received when I called your headquarters on 7/[phone removed]am. The receptionist who answered the phone was extremely unprofessional and rude. This experience was disappointing and unacceptable, especially considering the high regard I previously held for your company.
Reply from the business

We are truly sorry to hear about your experience. Please know that this does not reflect the level of service we aim to provide. Feel free to reach out to us for further assistance.

1-star Google reviewJ D.6 years ago
Bottom line: stay away. If you're assigned Coleman, especially the branch/warehouse in Montgomery as a part of your PCS, do what you can to get another TSP. I was scheduled to pack out over two days with a third day pickup for my household goods. On both day 1 and day 2 of packing Coleman's movers called it quits before 3PM despite making little headway on the job. They said they'd come by on a Saturday to finish packing, but never showed.
1-star Google reviewBrandon C.Edited a year ago
Pre move survey: Matt came out for my pre move inspection and was fantastic! He was attentive, thorough, and explained everything in a simple manner that inspired confidence and was stress relieving. I look forward to working with him again for the packout! **Post move-out edit: Sadly this trend could not continue and has been my worst move so far. Matt was not involved in my move crew unfortunately.
Reply from the business

Thank you, Brandon! We're glad to hear that Matt made your pre-move inspection a positive experience, and we appreciate your kind words about his attentiveness and thoroughness. We look forward to assisting you again for the packout!

2-star Google reviewRobyn W.2 years ago
No. We moved from Alabama to Maine last year. The packers in the house were great. The packers in our outbuildings packed things that don't belong together in boxes. I don't know what happened between Montgomery and Maine, but most of our furniture was broken when it arrived. We had irreplaceable Turkish furniture that made it from Turkey to Alabama, but somehow couldn't make the move to Maine. The unloaders on the Maine side were slow and goofy. The truck driver had to help them because they were going so slow.
1-star Google reviewSari T.a year ago
I’d give zero stars if I could. Absolutely the worst move I’ve had in 23 years (12 military moves). Showed up 3hrs late on the first day bc they went to the wrong house. Then they didn’t put down any floor protection and damaged my wood floors! They delivered a 2 day shipment in 1 day by jamming everything anywhere and everywhere then left…said they’d return the next day to unbox and assemble furniture and beds, but ghosted us not once but TWICE. Day three and no one has been back at all.
1-star Google reviewcharelle Y.2 years ago
SCAM SCAM SCAM RUN FOR THE HILLS paid almost close to 8 thousand just to be lied to in the contract they have whatever they take down they put back up lies left off all the cords to the tv left parts off from the dryer etc a long list communication sucked and oh the drivers for the car even the lady that work for Coleman said there bad with communication the sales guy lie from the jump they will deliver on days they know your working just so they can storage your things by far the worst company I’ve ever deal with…
1-star Google reviewCLOVER H.7 years ago
This place is a joke and a total disorganization. My driver arrive at 9 am ton unload just 15 boxes . It is already 12:30 pm and still waiting to unload . Keep away from this receiver . This is ridiculous . I have to cancel our reload because receiver facility taking forever to unload just 15 boxes .
Reply from the business

We regret to hear that you are not currently satisfied with our services, Maribel. We did share this with our management team and we appreciate the feedback.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous66 · 46%
  • Worked hard and fast50 · 35%
  • Turned up when they said10 · 7%
  • Careful with belongings9 · 6%
  • Kept in touch8 · 6%

Counted across the 144 four and five star reviews we have read for Coleman Worldwide Moving. A review can mention more than one thing.

In their own words

4-star Google reviewDan G.a year ago
The moving process is complete for my mother. She moved from the Lake Martin area to Huntsville, Alabama. Overall, the move went smoothly, was organized, and everyone was professional and friendly. I really appreciate the job Samantha and Anthony did. The communication was great! My emails and phone calls were answered promptly. The paperwork was extremely helpful. Both of them were so professional and friendly. I commend them on the job they did. The packers worked so hard and were very nice.
Reply from the business

Thank you, Dan, for your thoughtful feedback and for recognizing the hard work of Samantha, Anthony, and the packers; we appreciate your insights and will address the concerns raised to enhance our service.

5-star Google reviewAnthony M.7 months ago
Drake was the coordinator for our move, along with two other team members, and all three were very respectful and professional throughout the process. They listened to my concerns about specific items that were fragile or especially important, which I appreciated. Our move was overseas with the military, and everything was crated and packed within two days, which was impressive and very timely. That said, while the team worked efficiently, some of the packing could have been done more carefully.
Reply from the business

Thank you, Anthony, for your thoughtful feedback. We're glad to hear that Drake and the team provided you with respectful and professional service during your overseas move. We appreciate your concerns about the packing quality and will take your comments into consideration to improve our…

5-star Google reviewAlex D.a year ago
Matthew from Coleman Worldwide Moving was an absolute standout—hands down one of the most professional and impressive individuals we’ve encountered in our PCS journey. From the moment he arrived for our household goods survey, he was courteous, patient, and incredibly knowledgeable. Every question we had—no matter how small—he answered with precision and confidence, making us feel completely informed and at ease. What truly set Matthew apart was his calm demeanor and attention to detail.
Reply from the business

Thank you, Alex, for your kind words about Matthew; we truly appreciate your feedback and are glad to hear he made such a positive impact on your PCS journey.

5-star Google reviewEric A.2 months ago
The best crew: Jessica, Chaz, King, Arlenta and Antonio were amazing! As a military family with multiple PCS moves under our belt, this was one of the most professional moving experiences we’ve had. The crew was punctual, organized, and treated our household goods with exceptional care. Their communication throughout themoving process was outstanding, and they consistently demonstrated professionalism, attention to detail, and respect for our family.
Reply from the business

Thank you, Eric! We're so glad to hear that Jessica, Chaz, King, Arlenta, and Antonio provided you with such a positive moving experience. Your kind words about their professionalism and dedication truly mean a lot to us.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • respectful staff10
  • thoroughness6
  • helpfulness5
  • move coordinator4
  • careful packing3
  • seamless move3
  • quick move2
  • reliable moving crew2
  • handy staff2
  • hardworking team2

What the company says about itself

Taken from Coleman Worldwide Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • States how long it has tradedsays on their website
    Show the text this came from

    “…he had a dream for the future. Now with over 100 years of experience under our wheels, Coleman”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “Long Distance Moving Residential Moving Free Quote Montgomery Movers - Montgomery, AL Movi”Raw text captured from the page, including any surrounding navigation.

  • States a founding yearsays on their website
    Show the text this came from

    “…moving easier and safer for families since 1914. When J.M. Coleman founded the company”Raw text captured from the page, including any surrounding navigation.

  • Mentions the Better Business Bureausays on their website
    Show the text this came from

    “…confidence. We are accredited by the Better Business Bureau and proudly maintain ProMover certifica”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • mapquest.comdirectory
  • bbb.orgreviews
  • yelp.comreviews
  • chamberofcommerce.comdirectory

Before you hire Coleman Worldwide Moving

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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