Devon Self Storage Montgomery, Alabama
Self-storage facility at 310 Ray Thorington Rd in Montgomery, Alabama
Google rating
4.9
Ratings counted
241
Are 1 or 2 star
1.2%Unusually few
Google carries another listing under this name in Montgomery. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
3 of the 241 ratings in Google’s published star breakdown for Devon Self Storage Montgomery, Alabama are one or two star.
Against other listings in Montgomery
2.4 percentage points lower than the middle of the 15 listings in Montgomery we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 231 | 95.9% | |
| 4 star | 5 | 2.1% | |
| 3 star | 2 | 0.8% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 1.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Devon Self Storage Montgomery, Alabama at 1.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous62 · 36%
- Worked hard and fast7 · 4%
- Turned up when they said2 · 1%
- Price matched the quote2 · 1%
- Careful with belongings1 · <1%
Counted across the 173 four and five star reviews we have read for Devon Self Storage Montgomery, Alabama. A review can mention more than one thing.
In their own words
Super customer service from Zandrea. Her presentation was professional. Her knowledge was above reproach. Zandrea was clear, and careful in responding to my questions. Kudos to your Top Quality Representative Zandrea! I plan to make Devon Storage a connection to my home. Thank you so much for the ease of acquiring a place for my belongings. Thank you for having a Top Notch Representative in the place I decided to settle with. L. B. W.
Lee, the kind words you've shared in this five-star review mean the world to us. We're truly honored to have you as a valued customer. Thank you for choosing us and for taking the time to leave such positive feedback.
I’m part of an animal rescue group, and we’ve been searching for a storage unit that works for all three of us, both in terms of location and access. Unfortunately, most places we visited either had rates higher than that of a one bedroom apartment or the staff lacked basic customer service skills. That changed when we found Devon Self Storage on Ray Thorington Road. My first interaction was with Carmen, who took the time to listen to our needs and thoughtfully scheduled an appointment for the following Friday.
Thank you for the glowing 5-star review! It’s fantastic to hear that you had such a great experience. Your support means everything to us, and we’re excited to continue providing you with top-notch service!
Excellent quality service and management team. Ashley was wonderful to work with. She was prompt, professional and very knowledgeable (she gets a gold star)! Ashley ensured everything was in place and done correctly (which I like and deeply appreciate)! Nice clean climate controlled facility with excellent storage units and staff to match.
Ashley is great! Thank you Ella for the kind words, we really appreciate it!
I am going to start off by saying that i had EXECELLENT customer service from Ms.Ashley Jackson. She was HELPFUL , fast paced & UNDERSTANDING would be visiting again.
Ashley is great! Thank you Ladaejah! If you're ever in need of more help, please let us know!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff33
- easy rental process7
- fair pricing6
- efficient staff5
- nice building5
- safe place4
- climate controlled units3
- short process3
- easy unit acquisition2
- thoroughness2
What the company says about itself
Taken from Devon Self Storage Montgomery, Alabama’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…ecurity cameras that record the grounds 24 hours a day. Additional amenities available with ou”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…across 32 different states, for over 35 years. Simply put, we know what works. Throug”Raw text captured from the page, including any surrounding navigation.