College Hunks Hauling Junk and Moving Bend

Horrible customer service. Damaged more than half of our items and blamed us! The manager avoids my calls because he admitted that the captain had a bad day and didn't get the promotion he wanted. He said, "he was careless and should have never been on the job". The manager, Keith, and owner, Morgan, both admitted fault. They said they would take care of us, but when the numbers came in, stated, "you told the guys to pack the truck haphazardly". Give me a break! Why would I want my expensive items damaged?!

College hunks moved us across town to a storage area. When our furniture and other personal items were taken out of storage there were several items damaged, two were declared by the movers at the time of moving, but the others were not. We also are missing two 8 x 10 photos. The movers, Hunks, did not use a "parts box" for items disassembled but rather put them in trunks and with other items to be discovered as we unpacked.

I made an appointment to get an estimate and they said they would be at my place between 10:00AM-12:00PM. Someone named Chris messaged me to let me know he wouldn't make it until 11, or 12. Okay, great. This person never showed up, or called me to tell me they weren't showing up. I even sent him a text to ask for an update and nothing. Apparently, like most college hunks, they still need to learn respect and consideration. Thanks for wasting my time.

Worse company I have ever done business with. Estimate was way under final bill even though we had them move 2 fewer rooms then the estimate was for. Then they tried to bill me for almost a $1000 more than the final bill that I had in writing from them. They do not number the boxes so no way to prove they lost things.. I paid for extra insurance but when I tried to file a claim for lost and damaged items they refused to let me file a claim. Had to hire an attorney to get anything from them.

Loading was good. Very fast and courteous. They broke a lamp, but are currently working on replacing it. Delivery and unloading wasn't so great. It's not their fault my computer desk didn't fit in the front door and had to be placed in the garage. What I'm not happy about is they didn't put the boxes in the proper rooms even after we told them what rooms to put them in. Labeled and everything. The living room was packed with boxes for all the rooms, as is the garage.

When we arrived at our destination, I was sick to my stomach & heartbroken for my daughter. So many new items were damaged ($15,000 in damage) It's unbelievable that this company can stay in business w/ the lack of integrity that the owner has shown. I was present for the move. We walked around with the captain and told him to wrap EVERY SINGLE PIECE OF FURNITURE. We were prepared with a stack of blankets & huge rolls of bubble wrap cling wrap.

I had an estimate scheduled and confirmed the estimate. Someone had called me to confirm while I was at work on the day of the appointment a little over an hour before the appointment time. I wasn’t able to answer the phone because I was at work and called them as soon as I was able to. This is now 15 minutes before my appointment time and I was told that because I didn’t answer my phone that he canceled my appointment. I already confirmed through their text message service.

Absolutely horrible company! The two delivery boys were delivering a storage shed from Costco and, while carrying it a very foolish route, one of them fell down and dropped the box… Then, he got up and said “this is where it stays”……… I asked if he was kidding as it was in my front yard and he said “not unless you’re gonna help us” then told me if I was unsatisfied I could fill out the survey I’d be receiving.