Gentle John's Moving & Storage
Moving and storage service in Brighton, Colorado
Its address is in Denver, Colorado. It appears here because Google returns it for Brighton.
Google rating
4.7
Ratings counted
866
Are 1 or 2 star
7.0%Above typical
The rating breakdown
61 of the 866 ratings in Google’s published star breakdown for Gentle John's Moving & Storage are one or two star.
Against other movers in Brighton
About the same as the middle of the 6 movers in Brighton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 783 | 90.4% | |
| 4 star | 15 | 1.7% | |
| 3 star | 7 | 0.8% | |
| 2 star | 9 | 1.0% | |
| 1 star | 52 | 6.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Gentle John's Moving & Storage at 7.0%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Gentle John's Moving & Storage, counted by matching the words they used.
- Damage to belongings15 · 33%
- Crew conduct9 · 20%
- Price rose after the quote3 · 7%
- Items missing or never delivered3 · 7%
- Late, delayed or a no-show3 · 7%
- Claim or refund went nowhere2 · 4%
- Stopped responding2 · 4%
Counted across the 46 one and two star reviews we have read for Gentle John's Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I moved with them and was quoted a low price, also made them aware in the call my couch was white and if the could wrap it or something to not cause damage they said they’d wrap it, well they ended up dragging it, and causing a lot of stains, I also told them I only wanted furniture moved I didn’t have a lot of money so the furniture & couch was top priority, & that the bed needed to be taken apart, which they said they could do, king story short they didn’t bring the tools soo that caused extra time to be waisted…
Thank you for sharing your feedback regarding our crew and moving services. We're saddened to hear about your unsatisfactory experience. This is not typical of our service, and we're taking immediate measures to understand the situation better.
Worst customer service I have had in a very long time. I was booked for the secondary position so the movers would come in the afternoon. I got a call at 2:50 asking if I wanted to switch to the 3 man crew instead of the 2 man crew because they were finishing up and would get to me sooner if i did. I agreed and at 3:48 still hadn’t heard from the movers regarding arrival time. I called and the office had them call me. At that time i was told they were an hour and a half away.
Tina, You were booked as a secondary position and sent multiple emails outlining pricing and OT rates, from multiple parties. We understand you were dissatisfied with the arrival time.
Will and the two Drews were phenomenal; very quick, professional, and kind. My rating is overall based on the experience as a whole... if I were just rating the guys I worked with, it would be five stars without question. However, as you'll see below, hateful and rude attitudes of their office staff, as well as unclear pricing, have turned me off from using this company ever again.
Just about everything you don't want in a moving company. One star is deserved for showing up on time, and that's about it. Movers were very rough, with my stuff breaking many things in the process. The time it took to move was over double what was estimated. The "leader" who did nothing but organize the truck was constantly causing a bottle neck in their "system." Movers were constantly waiting on him and offered him no help.
UPDATE: Adam, Your move was years ago- why do you feel the need to update your post? … Please reach out to our claims department [email removed], instead of updating your review. That's the proper team to help and address your concerns! Thank you. ......
The first move that I had with them was great! I’ve been recommending them to friends and family for over a year. I just moved using Gentle John’s a second time and the experience was incredibly frustrating and disappointing. Everyone I described my recent move to was shocked at how unprofessional the movers were and how much I was charged, from family to friends to coworkers. When I brought it up to Gentle John’s, I was lied to, gaslit, and told that my concerns were overblown.
We’re disappointed that we didn’t exceed your expectations. Please contact our customer care team so that we can address your concerns.
Great to start the 31st of March she told me what I wanted to hear. Movers will be there in the morning between 8-9 am. April 1st Great. Then I get a text attached 8:32 am. We are 1/4 of having the truck loaded guys be on their way. Driver calls me at 10:48 am said will be there in 40 min we have to stop and get something to drink I said cool thank you. Mind everyone suppose to be at my house 8-9 am that’s what I was told. Drivers show up 11:38 am. 2 guys cool.
Had a very disappointing customer service experience. My move was changed the day before the scheduled move from a confirmed 8:00 AM arrival to “11:00 AM and after” on the same day because the workers were getting sick. I understand that things happen, and I honestly didn’t give them a hard time because I know situations like that are out of everyone’s control. I just explained that I’d now have to rearrange my own schedule and asked them to keep me updated once they had a better idea of timing.
Nancy, We’re surprised by this feedback. We’re sorry if our offices clear communication came off as rude. Our office was very communicative with you of any and all changes. Going back to the initial conversation you were told to feel free to reach out for an ETA because “you were going to be out…
WARNING ⚠️ JESSICA THE OP MANAGER WILL NOT GIVE YOU HER MANAGERS INFORMATION! 🚩🚩🚩🚩Extremely disappointed with the service. I read the reviews and was very excited to connect. A guy had called me (he was extremely nice.) I explained the contents of my living situation (the carpets being gross.) He said it was fine and that the movers including himself have seen it all. Now my move was extremely last minute… so I will give credit where credit is due. They worked with me on getting me scheduled.
Good Afternoon Anissa, we initially refused your move due to fresh animal excrement all over the entirety of the home. These weren't dirty carpets. This was fresh fecal matter. We can provide photos as well if needed.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous226 · 48%
- Worked hard and fast216 · 46%
- Careful with belongings87 · 18%
- Turned up when they said72 · 15%
- Kept in touch37 · 8%
- Price matched the quote6 · 1%
Counted across the 474 four and five star reviews we have read for Gentle John's Moving & Storage. A review can mention more than one thing.
In their own words
We had a great experience moving our mother from an assisted living community to another one. The communication with Gentle John’s was excellent. The movers were excellent. They were prompt and worked quickly but were also very respectful and careful with our elderly mother’s antique furniture. Everything was carefully wrapped and moved from beginning to end. Their rates were transparent and very reasonable comparatively.
Ruth, Thank you for your 5 star review! We appreciate you taking the time to leave feedback reflecting your experience with us! We're thrilled to hear our team provided such great customer service. Please keep us in mind for any future moves.
We moved earlier this month with Gentle John's and were super happy with their service! I was initially hesitant to book with them because they do most of their business in Portland and are new to Colorado, but fear not, their newer CO office does a great job. Scheduling was very easy, and pricing was some of the most competitive I found. The only reason I'm giving 4 stars instead of 5 is that scheduling on the day of move was a little tenuous.
Thank you for the wonderful 4-star review!!
I called around for movers in the Denver area to get quotes, and came across Gentle John moving. The guy on the phone was wonderful and very personable. He compared quotes with me from other offers I already had and gave me a flat rate with no extra fees like the others did. Booking over the phone was super easy and they called to confirm or check in several times which was very reassuring. Our movers were right on time and got to work quickly.
Adrianna, Thank you for taking the time to leave your crew and our team a 5 star review! Keep us in mind for the future.
I hired Gentle John's to move me from Wheat Ridge to McCook NE. I have now unpacked and have to say that the move was a total success. They showed up early to load the truck and they worked quickly to load the truck. The packing of the truck was tight and now that I have fully unpacked, nothing was broken, scratched, dented, or damaged. I could not have asked for a better crew. The customer service of the office was also excellent.
Gina, Thank you for leaving us a 5 star review! We're thrilled we were able to provide such fantastic service! Keep us in mind for any future moves!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff96
- careful handling86
- efficient movers51
- quick move29
- local move7
- no broken items6
- short notice move4
- efficient packing4
- piano moving3
- cross town move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- alignable.comdirectory
- mapquest.comdirectory
- yelp.comreviews
- linkedin.comsocial