College Hunks Hauling Junk and Moving Northeast San Antonio
Mover in New Braunfels, Texas
Google rating
4.9
Ratings counted
831
Are 1 or 2 star
2.4%Around typical
The rating breakdown
20 of the 831 ratings in Google’s published star breakdown for College Hunks Hauling Junk and Moving Northeast San Antonio are one or two star.
Against other listings in New Braunfels
1.5 percentage points higher than the middle of the 14 listings in New Braunfels we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 805 | 96.9% | |
| 4 star | 6 | 0.7% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.1% | |
| 1 star | 19 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is College Hunks Hauling Junk and Moving Northeast San Antonio at 2.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for College Hunks Hauling Junk and Moving Northeast San Antonio, counted by matching the words they used.
- Damage to belongings3 · 38%
- Price rose after the quote1 · 13%
- Items missing or never delivered1 · 13%
- Late, delayed or a no-show1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for College Hunks Hauling Junk and Moving Northeast San Antonio. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This company doesn’t just deliver poor service—they operate with a level of negligence and indifference that should seriously concern anyone thinking about trusting them with their belongings. One of my boxes didn’t “get delayed” or “misplaced”—it disappeared. Completely. I packed it myself. I know exactly what was inside. Those items are now gone, and there is no plausible explanation other than gross mishandling or outright theft.
arbi h, We’re very sorry you did not have a great experience with our business and wanted to apologize on behalf of our entire team. We’d be more than happy to facilitate a resolution if you could please contact us directly at [phone removed].
Unreliable experience all around, I do not recommend College Hunks Hauling Junk & Moving under any circumstances. I will say- the only positive thing is that the movers arrived on time. First, they are paid hourly and really know how to drag out the time. Slowly moving things and often texting on their phones. What should have very easily been a 2 hour move, was extended to 3 hours. Second, they agreed to remove junk and a couch.
Cassidy, We’re so sorry to hear about your recent experience with our services. We would like to hear more about your experience in greater detail if you could please contact us at [phone removed] when you have a moment.
My wife and I used this company eight months ago and our furniture was broken in the process of moving. We filed a claim immediately and for EIGHT months we have continuously reached out to them and have YET to receive any resolution or compensation. Just an email with an empty promise. If you’re in need of movers and could absolutely care less about your personal items/furniture, I guess this would be the company to call.
Joy Rocha, We’re so sorry to hear about your recent experience with our services. We would like to hear more about your experience in greater detail if you could please contact us at [phone removed] when you have a moment.
In August 2022, I hired the New Braunfels team to move me out of my house in Cibolo into storage. They said the job would be completed in about 4 hours after a preliminary meeting. They dissembled my bed, a desk and partial bunk beds. They …
Very disappointed in my experience that I had a few days ago. I hired a College Hunks to load my U-Haul for me for a move out. They were over an hour late first off which I understood because things happen. Then they show up with no …
Elizabeth Davies, We’re very sorry you did not have a great experience with our business and wanted to apologize on behalf of our entire team. We’d be more than happy to facilitate a resolution if you could please contact us directly at [phone removed].
DO NOT use this service. Paid $600 for 3 hours of work moving a few miles away. They ripped the flooring in the laundry room of my brand new home and management refuses to pay for it or even respond to my messages. 0/5 if I could.
Dallas Del Rio, Our team strives to deliver a 5-star experience for our customers and we are truly sorry that this was not the case for you. We will address this matter internally with our team, but please feel free to reach out to us anytime to discuss this matter further.
I had a move scheduled on 03/28/25 with this company. I had initially called the call center(number on the college hunks website) and then I got a text from Chasity stating that if I called the local office I could get a better …
We’re very sorry to hear you did not have a better experience with our services and truly want to help resolve any issues you may have. If you could please reach out to our team at [phone removed], we will do our best to help resolve your concerns.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 47%
- Turned up when they said5 · 26%
- Worked hard and fast4 · 21%
- Price matched the quote3 · 16%
- Kept in touch2 · 11%
- Careful with belongings1 · 5%
Counted across the 19 four and five star reviews we have read for College Hunks Hauling Junk and Moving Northeast San Antonio. A review can mention more than one thing.
In their own words
Sam and Chris arrived on time and got started immediately. They were very professional and handled the furniture carefully. Delivery was perfect and they even finished under the estimated time. The whole experience from start to finish was great. Thanks guys.
Stephen Brearley, Thank you for sharing your experience with us! We appreciate your review and are always more than happy to help whenever you are in need of any junk hauling or moving services in the future.
College Hunks really came to the rescue!! I was recently faced with an unexpected situation needing last minute help unloading a large moving truck. The College Hunks team whisked in and found the help I needed. The crew showed up on time and worked diligently and efficiently!!! Thank you College Hunks for turning a stressful situation into something that ended up easier than I could have imagined.
Thanks so much, Erika Page! At College Hunks Hauling Junk and Moving Northeast San Antonio, we believe moving doesn’t have to be stressful, and our team is proud to have made the process easier for you. We’re thrilled you’re satisfied with our service.
Incredible experience using the team from College Hunks. Made our move a breeze! Will definitely be using them again in the future. Bryce, Micah, and Zach were amazing and worked really well together. They were very communicative and helpful throughout the entire process.
Thank you, Austen Bissonnette, for your positive feedback. We’re happy to hear you had a good experience with College HUNKS Hauling Junk & Moving and hope you will turn to us again in the future for any of your junk removal and moving needs.
Aaron and Devon were wonderful. They gave me a fair price to move an adjustable bed frame for my Mom and couldn't have been more helpful and friendly. I highly recommend this company for moving junk or heavy items for donation.
We love hearing this, Kelly Eisenhauer. At College Hunks Hauling Junk and Moving Northeast San Antonio, our moving services are all about taking the weight off your shoulders with dependable crews and efficient truck loading. Thanks for letting us be part of your move.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff100
- junk removal66
- furniture moving25
- reasonable pricing18
- courteous movers14
- respectful of property7
- couch removal3
- secure packing3
- appliance removal2
- hot tub removal2
What the company says about itself
Taken from College Hunks Hauling Junk and Moving Northeast San Antonio’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“, packing/unpacking, loading/unloading, insured transportation and more. Call for a fre”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…to full estate projects, our trained, licensed professionals handle the heavy lifting”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“With over 10 million happy clients over 15+ years, you can rest knowing the HUNKS have go”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…reviews Trustpilot 4.9 Rating Request a free quote Call Now Moving Donation Pickup Labor P”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…you can rest easy knowing our customer satisfaction guarantee backs our services. We want to always e”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews
- superpages.comdirectory
- mapquest.comdirectory
- yellowpages.comdirectory
- facebook.comsocial