Westpointe New Braunfels Self Storage
Self-storage facility in New Braunfels, Texas
Google rating
5.0
Ratings counted
567
Are 1 or 2 star
0.4%Unusually few
The rating breakdown
2 of the 567 ratings in Google’s published star breakdown for Westpointe New Braunfels Self Storage are one or two star.
Against other listings in New Braunfels
About the same as the middle of the 14 listings in New Braunfels we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 553 | 97.5% | |
| 4 star | 11 | 1.9% | |
| 3 star | 1 | 0.2% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 0.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Westpointe New Braunfels Self Storage at 0.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 26%
- Worked hard and fast1 · 4%
- Kept in touch1 · 4%
Counted across the 23 four and five star reviews we have read for Westpointe New Braunfels Self Storage. A review can mention more than one thing.
In their own words
Christa was amazing today and helped me out in getting situated when I most needed it. Her customer service was outstanding and it truly felt like family helping me get a storage unit. The place was spotless and really clean couldn’t ask for a better place to store my stuff. I highly recommend using this place as they are fast, clean and really professional! Truly 5/5 stars earned !
Thank you, Johnny, for your incredible 5-star review of Westpointe New Braunfels Self Storage! We're so glad Christa provided outstanding customer service and made you feel like family while helping you find the right storage unit. It's … More
Set up storage from out of town and they were so much help. Very good communication and always responsive.
S-e Z, we're happy to hear you had such a positive experience with our team! Thank you so much again for your feedback! We hope you have a great day!
These people wouldn’t give me a price on a unit I was asking about without getting personal information. Upon giving them my personal information and getting the price, which was a ridiculous amount, they asked for more personal information. I recommend you guys change your system if you can’t check your own status without getting personal information from someone. Good day!
Thank you for sharing your feedback with us. We apologize if our process of obtaining personal information before providing a price for the unit was inconvenient for you. Our intention is to ensure that we can accurately assess your needs … More
It was a pleasure meeting Sam and Christa, the Property Managers at Westpointe New Braunfels Self Storage. They were professional, welcoming, and made the experience easy from start to finish. The facility was exceptionally clean, well‑organized, and secure, with quality fencing and advanced monitoring systems. As my family and I are new to the area, the friendly conversation and warm welcome were truly appreciated.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- new units46
- secure facility22
- friendly owners17
- free truck7
- motion sensors5
- spacious units5
- climate controlled storage3
- moving carts2
- well lit facility2
- clean bathrooms2
What the company says about itself
Taken from Westpointe New Braunfels Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Storage Defender Smart Units with 24/7 Monitoring Online Payments Rent or pay”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory
- facebook.comsocial