College Hunks Hauling Junk and Moving Provo
Mover in Draper, Utah
Its address is in Provo, Utah. It appears here because Google returns it for Draper.
Google rating
4.9
Ratings counted
280
Are 1 or 2 star
1.4%Unusually few
The rating breakdown
4 of the 280 ratings in Google’s published star breakdown for College Hunks Hauling Junk and Moving Provo are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 274 | 97.9% | |
| 4 star | 2 | 0.7% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 1.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is College Hunks Hauling Junk and Moving Provo at 1.4%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for College Hunks Hauling Junk and Moving Provo, counted by matching the words they used.
- Damage to belongings1 · 33%
Counted across the 3 one and two star reviews we have read for College Hunks Hauling Junk and Moving Provo. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Not a single hunk to be found. They helped the company I work for move our piano-sized sticker printers and computer monitors and not a single monitor survived the short trip to our new location. The monitors worth hundreds of dollars were bend and shattered and a 4000 dollar piece of equipment was left totally unusable. I don't usually leave reviews but I just need everyone to know that if you're moving anything of value, find someone else.
Ella Roland, We’re very sorry you did not have a great experience with our business and wanted to apologize on behalf of our entire team. We’d be more than happy to facilitate a resolution if you could please contact us directly at [phone removed].
10/10 DO NOT RECOMMEND!!! They terribly misquoted our job and left most of it incomplete when they “ran out of space in the truck”. I called to schedule a quote and was very specific that we had yard waste that needed to be removed that included: dirt, rocks, weeds and a few branches. The person on the phone assured me that they do remove these things and that they would have someone come out to take a look so we could get an exact quote.
Zach, I am sorry to hear about your recent experience with our services. As I explained over the phone the estimator that originally came to your home was a fairly new employee and had never delt with estimating dirt removal.
I can't respect a company that litters yard signs in public areas all around town and leaves them to rot. This is against city code. If they can't obey the law in this one respect, what other laws are they neglecting?
Malary Bartholomew, On behalf of our CHHJ team, we want to truly apologize for any frustrations or inconveniences that may have transpired during your experience. We always strive to provide 5-star service and we’re saddened to hear that we didn’t meet our goal this time.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast136 · 52%
- Professional and courteous120 · 46%
- Turned up when they said48 · 18%
- Careful with belongings31 · 12%
- Kept in touch21 · 8%
- Price matched the quote11 · 4%
Counted across the 260 four and five star reviews we have read for College Hunks Hauling Junk and Moving Provo. A review can mention more than one thing.
In their own words
I highly recommend College H.U.N.K.S.! Scheduling an appointment on-line was extremely easy and I was pleased with the fair pricing of their moving services. Mayson & Siaosi were extremely efficient, professional, kind, helpful & patient. Worth every penny and will be using their services again!! Just wanted to add to my review that I sure did use College H.U.N.K.S. services again! The very next day!
Shari Monk, We appreciate you taking the time to leave us such a great review. We are thrilled that you enjoyed your experience and our team will definitely be happy to read what you wrote. We put customer satisfaction as our top priority and your review proves our hard work does not go unnoticed.
Fantastic and professional service! The team communicated with us very clearly before arriving and showed up on time, ready to work! They had our apartment loaded and unloaded faster than I could have thought possible! Very pleasant and efficient! 10/10!!
Cassandra Bustillos, We’re happy to hear we were able to meet your expectations! It means so much to us when customers share their experiences. Please do not hesitate to contact us again for any of your junk hauling and moving needs!
Every contact I had with college hunks was professional and friendly. When I scheduled the estimate they were so helpful in explaining everything to me and answering all my questions. I wish I could remember the lady I spoke with on the phone, she was great. When Dallin came to give me the estimate he was thorough in checking everything and making sure all my questions were answered. He worked with my schedule. I appreciated Raf texting when they were on their way. They arrived when they said they would.
Janae Church, Thank you for sharing your experience with us! We appreciate your review and are always more than happy to help whenever you are in need of any junk hauling or moving services in the future.
I used this company to load my furniture into a rental truck. The communication with this team was excellent. Dallin came and walked through my home prior to the move to talk me through the process and give me an estimate. A couple of days before the move they sent me a reminder text. The day of the move they called me to let me know they'd be at my home. They were very careful with the furniture and the walls. They asked questions appropriately.
Leanne, thank you for letting us help you with your move. We are very glad that you had a great experience with our team. We appreciate your feedback and wish you all the best in your new location.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff36
- junk removal20
- furniture moving14
- fair pricing14
- piano moving6
- helpful movers5
- hot tub removal3
- couch removal3
- appliance removal2
- fragile item packing2
- online ordering2
What the company says about itself
Taken from College Hunks Hauling Junk and Moving Provo’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“…to full estate projects, our trained, licensed professionals handle the heavy lifting”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…you can rest easy knowing our customer satisfaction guarantee backs our services. We want to always e”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“, packing/unpacking, loading/unloading, insured transportation and more. Call for a fre”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“With over 10 million happy clients over 15+ years, you can rest knowing the HUNKS have go”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…reviews Trustpilot 4.9 Rating Request a free quote Call Now Moving Donation Pickup Labor P”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial