Creative Moving and Packing, LLC
Moving and storage service in Phoenix, Arizona
Google rating
4.9
Ratings counted
422
Are 1 or 2 star
0.7%Unusually few
The rating breakdown
3 of the 422 ratings in Google’s published star breakdown for Creative Moving and Packing, LLC are one or two star.
Against other movers in Phoenix
2.8 percentage points lower than the middle of the 21 movers in Phoenix we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 409 | 96.9% | |
| 4 star | 7 | 1.7% | |
| 3 star | 3 | 0.7% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 0.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Creative Moving and Packing, LLC at 0.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Creative Moving and Packing, LLC, counted by matching the words they used.
- Damage to belongings1 · 33%
- Items missing or never delivered1 · 33%
Counted across the 3 one and two star reviews we have read for Creative Moving and Packing, LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Wonderful movers showed up on time more than prepared. Took care of all my belongings wrapped everything with care packed the truck with the Tetris master. Excellent movers were Ivan Anthony Roy and deAnthony. Jesse was very helpful the owner of the company and helping me coordinate and gave me an awesome deal the best movers in town very professional the best price around Update: Upon arriving at my destination, half of my truck items had shifted towards the door and a lot of the boxes were smashed and broken…
Do NOT use this company!!! They stole hundreds of dollars worth of kitchen supplies from me. Tried to give them a chance to make it right to no avail
Train your employees on how to drive your trucks safely and maybe service your trucks so they aren’t spraying black smoke all over the highways.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous180 · 51%
- Worked hard and fast173 · 49%
- Careful with belongings87 · 24%
- Turned up when they said69 · 19%
- Kept in touch32 · 9%
- Price matched the quote10 · 3%
Counted across the 356 four and five star reviews we have read for Creative Moving and Packing, LLC. A review can mention more than one thing.
In their own words
We used Creative Moving to help us do an in-state move. We used their packing, loading and unloading service for the entire house. They took everything minus perishable food, live plants and chemicals (cleaning products under the sink). They even took things out in the yard and garage. The positives: The moving team was very professional, friendly and easy to work with with. They were on time and packed everything and unloaded everything in a very timely manner.
Just used this companies services this past weekend and was throughly impressed with their services. Have had experiences with other companies and creative movers blew me away with how thorough they were with communication, wrapping furniture, creative thinking and mindfulness in packing their truck with your personal belongings.. full 9 yards these guys are awesome. Don’t hesitate do business with these guys! Very reasonable pricing as well
This company is nothing short of amazing! Our move was yesterday and I could not wait to leave them a review. It began with a Yelp bid. Continued with a great customer service experience on the phone and the follow ups up until our move were impressive. So thank you. But the real stars of the show were our actual movers that emptied 4 storage units and moved it all to our new build home. These guys worked so hard and did it in half the time I thought it would take. BIG shout out to Ernesto S, Jacob, and Nacho!
I am extremely pleased with my experience! I'll admit to being stunned that my items completely filled a 26' truck top to bottom, side to side. Upon actually seeing that, I was really happy that I decided to hire pros instead of DIY! From my first email query, booking the job, confirming the details, timely crew arrival, truck loading, to unloading and making sure everything was in its proper place, no detail was missed. Pricing was exactly as quoted with no surprises on arrival.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling58
- courteous staff32
- efficient crew30
- fair pricing17
- professional movers14
- furniture placement7
- fast movers6
- furniture moving4
- seamless process4
- flawless move3
What the company says about itself
Taken from Creative Moving and Packing, LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“Skip to main content Close Search Get A Free Quote Menu Services Moving Packing Storage Re”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory