Crocker Moving Services
Moving and storage service at 1 Chase Corporate Dr #400 in Birmingham, Alabama
Google rating
4.9
Ratings counted
369
Are 1 or 2 star
2.7%Around typical
Google carries another listing under this name in Birmingham. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
10 of the 369 ratings in Google’s published star breakdown for Crocker Moving Services are one or two star.
Against other listings in Birmingham
About the same as the middle of the 19 listings in Birmingham we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 357 | 96.7% | |
| 4 star | 2 | 0.5% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 10 | 2.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Crocker Moving Services at 2.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Crocker Moving Services, counted by matching the words they used.
- Damage to belongings2 · 40%
Counted across the 5 one and two star reviews we have read for Crocker Moving Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Justin, CJ, shad, Cam did a fantastic job with our move. Thanks Krocker moving for another A1 experience. Update: Unfortunately I have to alter this review. After examination of our refrigerator that was part of the move we realized there was extensive damage. I have contacted Crocker moving multiple times, the owner does not return my call and they basically have offered me less than 200 dollars for the damage. My refrigerator is brand new and before Crocker moved it was in pristine condition.
Jacob, Reginald, and Hunter were awesome. They moved my belonging quickly and safely. They even took the time to take apart and put back together necessary furniture. Highly recommend. Update: Crocker moving called me back less than a week after the move to say they had gotten some logistics wrong and that I owe an extra $110+. I already paid over $600 for the move which is more than I’ve paid for a moving service before.
Thank you for your fantastic review, Noah! We're thrilled to hear that Jacob, Reginald, and Hunter provided you with excellent service and ensured your belongings were moved safely. We appreciate your recommendation and hope to assist you again in the future! Update response: Mr.
“These guys were late to hell my company move some things then there were items damaged and they won’t even return the phone call
Mr. Runnels, We have searched our system to try to find you and could not find your name anywhere, so I googled “Bradley Runnels-Birmingham” to try to find out what company you work for, there was information about you but not where you work.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous138 · 46%
- Worked hard and fast66 · 22%
- Turned up when they said39 · 13%
- Careful with belongings26 · 9%
- Kept in touch6 · 2%
- Price matched the quote1 · <1%
Counted across the 298 four and five star reviews we have read for Crocker Moving Services. A review can mention more than one thing.
In their own words
Very responsive. Very easy to schedule. Showed up on time, finished ahead of time. Stayed true to the price quoted, the movers themselves were extremely polite, careful but still moved swiftly. Highly recommend!
Thank you for your review and recommendation.
Great service...very fair pricing...moved everything quickly, safely and with care! Highly recommend!
I cannot say enough good things about my experience with Crocker Moving Service. From Eric coming out to my house to give me an estimate and discuss the details of moving I immediately knew that this company was confident in being able to get the job done in a timely and professional manner. The crew, Justin, Adam, Shad and Devin were very courteous, professional and organized. I’ve moved many times and this move was by far the easiest transition that I’ve ever experienced.
SSW, Thank you very much for the great review! Our team is the best people we can find. You met Eric Crocker, the owner, he is dedicated to making his moving company the best in Birmingham.
My experience with Crocker Moving Services has been enjoyable since the beginning. It started with a call from Katrina, then dealing with Paisley, and culminating with a crew, Jarvis, DC and Anthony, that came to two different locations to load my possessions. These three young men turned a move I was dreading, into a nice day. They were professional, polite, hardworking and their attitudes and actions were such a delight, they brightened my day, as well as packed all my items with care and attention to detail.
Thank you so much for your wonderful review, Samantha! We're thrilled to hear that our team, including Katrina, Paisley, Jarvis, DC, and Anthony, made your moving experience enjoyable. We truly appreciate your recommendation and look forward to assisting you again at your final destination!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff40
- professional crew13
- careful movers12
- efficient staff10
- careful with furniture9
- old mattress removal9
- furniture moving7
- family heirloom care2
- seamless process2
- quick setup2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- chamberofcommerce.comdirectory
- yelp.comreviews