Déménagement 3A
Moving and storage service in Anjou, Quebec
Its address is in Montréal, Quebec. It appears here because Google returns it for Anjou.
Google rating
4.7
Ratings counted
543
Are 1 or 2 star
7.4%Above typical
The rating breakdown
40 of the 543 ratings in Google’s published star breakdown for Déménagement 3A are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 489 | 90.1% | |
| 4 star | 11 | 2.0% | |
| 3 star | 3 | 0.6% | |
| 2 star | 6 | 1.1% | |
| 1 star | 34 | 6.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Déménagement 3A at 7.4%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Déménagement 3A, counted by matching the words they used.
- Late, delayed or a no-show7 · 21%
- Crew conduct7 · 21%
- Price rose after the quote5 · 15%
- Damage to belongings4 · 12%
- Items missing or never delivered2 · 6%
- Stopped responding2 · 6%
Counted across the 34 one and two star reviews we have read for Déménagement 3A. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They quoted me $145 but charged me $165/hour. They arrived an hour and a half late and caused a lot of damage. The owner doesn't believe me and practically called me a liar. My furniture is brand new, I have the receipt! ... In short, go with another company; you can't get any worse! It's a shame we can't post photos to show the damage, but Facebook will be visible.
One of the three guys (Daniel) was doing nothing... he was folding blankets and yelling at his guys... He told me he couldn't force it because he had a problem with his elbow!!! They didn't deliver to the right address... a damaged fridge and in the end the man wanted to fight... the other two guys (Charles and Martin) were great though.
I absolutely do not recommend 3A Moving. They didn't show up for my moving appointment and didn't honor their commitment. The move was scheduled for 8:00 AM and confirmed the day before, but the manager told me at 10:30 AM, after I called to express my concern, that they had a staffing problem. Their solution was to ask if I could do the cleaning the next day! Since then, they've never called me back. ... Because of this misunderstanding, we've found ourselves in a very critical situation.
WORST MOVING COMPANY!!! Biggest scammers ever. They arrived on site and covered the furniture on the 1st of May and said the truck they brought was too small and was not going to fit the furniture and boxes we had. The so called movers got lazy about moving furniture down steps and cancelled the job 1+ hours after they were supposed to arrive, the company did not have the decency like any professional would and let us know ahead of time, they blamed it on bed bugs for the deposit all the while we had 2 other…
I tried to use this company for my move on September 1st, 2023. I booked about a month in advance. The day before, they confirmed the movers would arrive between 8 and 9 am. Everything was fine up to that point. In the morning, around 8:45 am, we received a call from a guy named Yves, with a raspy voice and a familiar tone.
We are sorry for any inconvenience this has caused you. This is not at all how we operate. Our administrative assistant will contact you shortly.
The delivery drivers in Griffintown on February 22nd were truly something else. My wife was walking through her usual alley, which was blocked by the truck because, supposedly, it was clearing snow to make room. But instead of speaking like a civilized human being, the driver started yelling at her, "You idiot, can't you see I'm clearing the snow, damn it!" as he walked towards her menacingly with his shovel. I heard it from my apartment (8th floor), and when I went downstairs, I heard him hurling insults at me.
The 2 movers didn't complete the job because they didn't like the tip! Myself and my friend HELPED WITH THE MOVING. The movers asked for payment in the middle of the job. Said all the moving companies are doing that now. Received payment didn't like the tip (though they said nothing about the tip) they left the apartment after payment and we never saw them again though the job was not completed.
I booked my move a month in advance. I called four times to confirm the date. On the morning of the move, 3A Moving called to tell me they were short-staffed and my move would have to wait. It was scheduled for 8-9 am. They arrived around 2 pm, and I had to call repeatedly for information because they didn't communicate at all. The team that showed up told me, "We're your guardian angels. You weren't supposed to move today, but we're here." Props to the team. But 3A Moving, your service is awful.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous214 · 50%
- Worked hard and fast167 · 39%
- Turned up when they said33 · 8%
- Careful with belongings29 · 7%
- Kept in touch8 · 2%
- Price matched the quote6 · 1%
Counted across the 428 four and five star reviews we have read for Déménagement 3A. A review can mention more than one thing.
In their own words
I recently used this moving company, and I couldn't be happier! From the very first contact, the team was professional, friendly, and very responsive to all my questions. On moving day, the movers arrived on time and handled my belongings with care. They were remarkably efficient while also taking the time to ensure that every item was properly protected. I highly recommend this company for a stress-free and perfectly organized move!
Thank you for your trust.
Magnificent job from Jacques, Alfaso and Mickäel! Loaded and unloaded everything from 7:30am to 1:30pm, reasonable price for the time it took and everything was completed quickly and efficiently. Jacques had even hurt himself very badly with a deep finger wound from one of our couches and he continued to do his intended job, he just put some gauze and continued. I would have cried very badly if that happened to me, but he kept his cool with that and didn’t even react to it.
Thank for the comment
Okay, where to begin? As someone who has moved a lot in my life, I can honestly say that this moving company is my favorite. They were incredibly kind and respectful to us, and they were very careful with everything we had, packing and protecting it very well. They also maintained a good conversation while working at the same time. Jacques, Mikaël, and Alfase were our team that day, and they were the best team I've ever seen!
Thank you for your trust.
You must take note of good workers when it happens because, these days, even mediocre service is hard to find, while we're still paying the highest prices ever. Quickly; from A-to-Z, Déménagement 3A were fantastic and I will recommend them to everyone! It was a huge pleasure to have hired Déménagement 3A for my move. From the moment I called; the preparation, confirmation, move and mode of payment was a breeze. Of the 6 times I called them, they answered 5 times.
Thank you for your trust.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendliness86
- employe14
- efficient team13
- attention12
- efficient movers11
- attention to furniture9
- stress-free moving6
- friendly crew4
- fast moving3
- safe moving2
- respect of deadlines2
What the company says about itself
Taken from Déménagement 3A’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Local et Longue Distance. Services 24/7 - 365 jours par année Nous avons un hor”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- facebook.comsocial
- instagram.comsocial