Déménagement & Transport Paquet Inc.
Google rating
4.8
Ratings counted
112reviews shown; star breakdown not collected
Are 1 or 2 star
Not enough ratings
We hold limited information on this company. We have not collected a star-by-star rating breakdown for it, so no share of one and two star ratings can be worked out. That is missing information rather than a clean record, and it is not a judgement about the business either way.
The rating breakdown
We have not collected a star-by-star breakdown for Déménagement & Transport Paquet Inc., so we cannot work out what share of its ratings are negative. That is missing information on our side, not a clean record — and not a statement about what Google publishes.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Déménagement & Transport Paquet Inc., counted by matching the words they used.
- Late, delayed or a no-show2 · 50%
- Crew conduct2 · 50%
- Damage to belongings1 · 25%
Counted across the 4 one and two star reviews we have read for Déménagement & Transport Paquet Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Beware, they're smooth talkers at first, they give you a good price, but when they arrive they charge you an extra $200. They're total crooks, never do business with them. Plus, they were two hours late. I'm furious, they ripped up a luxury leather armchair. Never do business with these young amateurs.
Hello Mr. Gilbert. The extra $135** you paid is for taxes. It's perfectly normal to have to pay taxes, as we need to justify our expenses, especially for long-distance moves. Your feedback on this matter doesn't reflect the quality of our service or our approach.
Unprofessional, they break things and don't take responsibility, don't respond to emails, take their time and then charge us for the extra time. I absolutely do not recommend them.
Hello Noémie, we are sorry to hear that your experience with us did not meet your expectations. We place great importance on customer satisfaction and take your concerns very seriously. … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 56%
- Worked hard and fast6 · 33%
- Careful with belongings2 · 11%
- Turned up when they said1 · 6%
- Price matched the quote1 · 6%
Counted across the 18 four and five star reviews we have read for Déménagement & Transport Paquet Inc.. A review can mention more than one thing.
In their own words
Excellent service from start to finish. The team was professional, efficient, and extremely respectful. They worked carefully and with a great attitude throughout the entire move. A hassle-free experience thanks to a competent and dedicated team. I highly recommend them!
Thank you for your kind words, it was a pleasure to help you! With wonderful people like you, it's impossible to have a bad day. It was great, you were well-prepared, and it was a pleasure to be in your company! I'd take moves like that every day. Perfect day. Thank you!
Impeccable service! Punctual, friendly, and the reason my anxiety is now nonexistent!
Excellent news, that's what matters. It's wonderful to know we can reassure people so much by offering our services! Plus, you were very well prepared. It was a top-notch move! It's impossible to make mistakes in a situation like that. … More
They moved me from one house to another yesterday in Quebec City, and the guys are great. They're hardworking, very professional, and work very quickly. They pack the furniture well and take it very seriously. I have nothing but praise for their service. It's fantastic. Plus, I added piano transport without telling them beforehand, and they did a great job with that too.
Thank you for your trust; we truly enjoyed being part of this adventure. We do our utmost to provide a high-quality service that meets your expectations. Welcome to your new home and best of luck! If you need anything else, please don't hesitate to contact us. Thank you!
What an amazing experience with Paquet Moving!! The guys were caring and attentive, and they did a remarkable job from start to finish. I recommend this company without hesitation. Obviously, we don't want to move too often, but if I had to do it again, I would definitely contact Paquet Moving again. Thank you to Antoine and his team.
Thank you, Richard! We also really enjoyed our experience with you. You were very prepared, and that's the key to providing good service. I'll pass on the message to my employees, and I wish you all the best in your new home!
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial