Déménagement et Entreposage DG
Google rating
4.8
Ratings counted
1,589
Are 1 or 2 star
3.4%Around typical
The rating breakdown
54 of the 1,589 ratings in Google’s published star breakdown for Déménagement et Entreposage DG are one or two star.
Against other listings in Québec
About the same as the middle of the 20 listings in Québec we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,498 | 94.3% | |
| 4 star | 24 | 1.5% | |
| 3 star | 13 | 0.8% | |
| 2 star | 8 | 0.5% | |
| 1 star | 46 | 2.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Déménagement et Entreposage DG at 3.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Déménagement et Entreposage DG, counted by matching the words they used.
- Damage to belongings13 · 38%
- Late, delayed or a no-show5 · 15%
- Stopped responding3 · 9%
- Claim or refund went nowhere2 · 6%
- Crew conduct2 · 6%
- Items missing or never delivered1 · 3%
Counted across the 34 one and two star reviews we have read for Déménagement et Entreposage DG. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Very disappointed with my experience with this company. From the outset, we chose this company because of the many positive reviews. Unfortunately, our experience was the complete opposite of what we expected. We were given a time slot between 10 a.m. and 2 p.m. for the move. We organized our day accordingly, but the scheduled time passed without any communication. After several hours of waiting, we finally learned that the team wouldn't be able to arrive until late afternoon.
Thank you for detailing your experience. We sincerely apologize for the significant delay, the lack of communication, and the way your request was received. Your flexibility deserved better in return. Your feedback is taken seriously and helps us improve our processes.
Despite the movers being resourceful, it was a terrible experience and the management was appalling. The day before the move, I received a call telling me the movers would be there an hour later. Since I live in a condo, I'm required to have security personnel, whom I couldn't relocate. I was told the truck was already loaded; I was presented with a fait accompli. The movers' shoes were covered in mud, and they made a mess of everything in the building.
Thank you for sharing your experience, Maureen. We are sincerely sorry for the last-minute schedule change, the damage caused to the building, and the damage to your furniture and flooring.
I booked a moving service with this company, including a $300 deposit for a total estimated cost of around $1,200, covering three hours of service with three movers. The very next morning at 8:00 AM, I contacted them by email and phone to cancel the reservation due to the sudden death of a close family member. As I was responsible for organizing the funeral, it was impossible for me to proceed with the scheduled move.
Please accept our sincere condolences for your loss. We regret that our policy could not provide the flexibility you needed during such a difficult time. Your comments are valuable to us, and we will take them into account as we continue to review our practices.
I'm changing my rating because some items are missing and it's impossible to get a call back. Furthermore, some items were damaged and they refuse to take any responsibility. There's no after-sales service whatsoever. Do yourself a favor and don't use this company.
Thank you for this superb 5-star rating, Ms. Cooke, it was a pleasure to help you!
At your own risk! Zero stars wasn't an option. First, keep your old rugs, because the movers only have three per truck. They walk on your beautiful hardwood floors with their dirty boots, taking no precautions whatsoever. Three pieces of furniture were broken in our home, worth over $500. No claim is possible with DG Moving because they claim melamine furniture isn't covered by the warranty and there's a $250 deductible. So, this mover can break several pieces of your furniture without any recourse.
Hello Mr. Grégoire, unfortunately, we cannot post photos of the furniture you accused us of breaking. This piece of furniture was outdated and already in critical condition. Furthermore, moving house inherently carries risks.
Very bad experience. Avoid at all costs. I was extremely disappointed with this company's services. Not only were they late for the move (even though the elevator was reserved for a specific time slot), but they also failed to honor the agreement: no protective materials were provided, boxes were knocked over, furniture was damaged, the job was only half done… and I had to do a good part of the move myself, with the help of my family.
Hello Ms. Maude, I'd like to clarify what you said: As stated in your confirmation email and on your contract, the movers were scheduled to arrive "from 2:00 PM onwards" (the email and recorded phone calls confirm this).
First and foremost, I want to acknowledge the excellent work of Maxime, David, and Dave (the employees). Our disappointment stems from the employer: Daniel. Here's our situation: We chose this company based on the excellent online reviews, hoping to receive service that lived up to their reputation. Unfortunately, our experience was very disappointing. On the morning of the move, we were informed that the team would arrive between 10:00 AM and 2:00 PM. So far, so good.
Thank you for taking the time to share all of this, Anabelle. We're glad Maxime, David, and Dave did a good job, and sincerely sorry for the significant delay, the lack of communication, and the response you received.
We did business with them in 2019 and it went very well. However, for our move at the beginning of August, we had a bad experience :( . First, the movers arrived late. Then they snagged two trees in the parking lot. They didn't seem to mind at all. We decided to call the company, and the man who seemed to be the supervisor told my partner that it was a risk, that you can't make an omelet without breaking eggs. That's not a very good response to give to clients. He said there was nothing he could do.
Hello Ms. Marcotte, Your spouse contacted us even before the move began to mention the broken branch. We had a large truck for your move, and yes, it broke a branch approximately the size of a finger.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous158 · 58%
- Worked hard and fast122 · 45%
- Turned up when they said27 · 10%
- Careful with belongings24 · 9%
- Kept in touch4 · 1%
- Price matched the quote1 · <1%
Counted across the 271 four and five star reviews we have read for Déménagement et Entreposage DG. A review can mention more than one thing.
In their own words
I 100% recommend DG Moving. Fast and high-quality service! The men were super friendly, despite the sweltering heat. They arrived on time and were very careful with our belongings and walls. Nothing was damaged. I will definitely use them again in the future! A huge thank you to Jacob, Danny, and Rémi!
Thank you Ms. Brooke for your trust and your kind appreciation of our team's work.
Good humor and efficiency were the order of the day with Jacob and Fred. They are polite, experienced, and attentive. I have absolutely no complaints about my experience with Déménagement DG, from booking to the move itself. The price matched the quote for my long-distance move, with no unpleasant surprises. Thank you!
Thank you so much for your feedback, Ms. Blanchet! We are delighted to know that you appreciated the efficiency, professionalism, and positive attitude of our team. Your satisfaction, without any unpleasant surprises, is our priority. We look forward to assisting you again with a future move!
Steve and Axel exceeded our expectations! They treated our furniture as if it were their own. They packed and handled it with more care than we would have expected ourselves. The move was incredibly fast and efficient. The guys had excellent communication skills and were also very friendly. Thank you to the team!
Thank you Mr. Carrier for your attention to detail and your warm feedback. We are delighted to have pleasantly surprised you!
When Tetris meets moving – and wins. DG Moving is a bit like hiring a team of logistics ninjas. You blink, and poof, half the living room has vanished, like magic. We would have been almost scared if they hadn't been so kind and smiling. 😄 Three flights of stairs to carry down, heavy furniture, fragile items, a last-minute puzzle to pack – nothing slowed them down. Not a second wasted. And above all… the truck. Ah, the truck!
Thank you very much for your feedback! We are delighted that you were fully satisfied with the service and quality of work.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff49
- efficient team45
- employe36
- efficient moving32
- no breakage27
- stress-free moving18
- courteous movers16
- furniture packing13
- long-distance move12
- attention to furniture7
- respect of deadlines5
- attention to equipment4
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- yellowpages.cadirectory