Déménagement Pro-Express Inc.

Personally, I completely agree with Sarah-Michèle St-Laurent. The agreement with them was not respected (I paid double the agreed price), they were 11 hours late, their team was incomplete and dysfunctional, and their behavior was disgraceful, disrespectful, and abusive. They threatened, disrespected property, and stole. The worst move I've ever experienced. Photos and conversations to support this.

Very ordinary, to say the least. They really didn't pay attention (see attached photo). They broke a leg on a piece of furniture, charged less than the others, but they charge extra if it's a little too heavy. They charged me an extra $300, which is ridiculous... I was never charged by the other movers when we moved in. It's funny that I'm not the only one saying the same thing: charges. Extras for anything... You should focus on your contract instead of spouting platitudes...

This company should change its name because there's nothing "professional" or "express" about their customer service. I took several months to process everything before writing this review because I was so angry. Context June 30, 2024: My 70-year-old mother moved from Sainte-Émélie-de-l’Énergie (Lanaudière) to Saint-Jean-sur-le-Richelieu. We're talking about moving furniture from a small 5 ½ to a 4 ½.

To be perfectly honest, this was the worst move I've ever experienced. My advice to you is to choose a different company. I got a quote before my move to avoid any surprises. I had a written contract sent by text message, which wasn't honored. I was told the price was $125 per hour for a minimum of three hours of service. However, during the move, the landlord informed me that the price didn't include mileage or the time the two movers spent in the truck.

Worst movers I've ever had. They were paid by the hour and took breaks after moving each piece of furniture to vape. They took their time making phone calls; it was endless. I got fed up and started moving the furniture out of the house myself to speed things up. They charged me extra for furniture that wasn't agreed upon. I'd moved the same furniture two other times before and never had to pay extra. In the end, it cost me more, took longer than my other moves, and I was really frustrated.

I should have moved myself. They sent a small truck for two trips, and I'd even asked them to follow me so they wouldn't get lost, but they did their own thing, so I had to wait 45 minutes for them at my new house. They went from room to room instead of emptying each room completely. I ended up moving my own boxes, and when I got to my new house, they just scattered all my belongings everywhere. I was so discouraged. I really don't recommend them.

Simon was scheduled to pick up a safe at 9:00 a.m. on a Saturday. At 8:50 a.m., he called to say he was going to have breakfast and would arrive in one to one-and-a-half hours. I had already driven 90 minutes to be there for the agreed-upon time. This lack of respect for a confirmed appointment is unprofessional. I would recommend hiring another company that values and respects its clients’ time.

I completely agree with Ghislain. They charged $2500 (at $225 an hour) to move my in-laws. They didn't even have to move the large furniture, no refrigerator, no oven, no washer, no dryer, no dishwasher, and they didn't even include travel expenses. Plus, they charged extra per inch for the TVs, and then there was the gas. It's unbelievable how people rip off seniors! It's appalling!