DÉMÉNAGEMENT RIVE-NORD EXPRESS
Moving and storage service in Deux-Montagnes, Quebec
Its address is in Laval, Quebec. It appears here because Google returns it for Deux-Montagnes.
Google rating
4.2
Ratings counted
358
Are 1 or 2 star
19.0%Well above typical
The rating breakdown
68 of the 358 ratings in Google’s published star breakdown for DÉMÉNAGEMENT RIVE-NORD EXPRESS are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 269 | 75.1% | |
| 4 star | 17 | 4.7% | |
| 3 star | 4 | 1.1% | |
| 2 star | 5 | 1.4% | |
| 1 star | 63 | 17.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is DÉMÉNAGEMENT RIVE-NORD EXPRESS at 19.0%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for DÉMÉNAGEMENT RIVE-NORD EXPRESS, counted by matching the words they used.
- Damage to belongings39 · 58%
- Late, delayed or a no-show17 · 25%
- Crew conduct11 · 16%
- Price rose after the quote10 · 15%
- Stopped responding7 · 10%
- Items missing or never delivered2 · 3%
- Claim or refund went nowhere1 · 1%
Counted across the 67 one and two star reviews we have read for DÉMÉNAGEMENT RIVE-NORD EXPRESS. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This company doesn't even deserve one star!! DO NOT TRUST THEM. They were delayed by several hours, damaged furniture, the refrigerator, stairs, etc. They added surprise charges, billed a higher price than expected, and became threatening when asked for explanations… To top it all off, they didn't provide an invoice and never returned calls or emails!
Not recommended!!! Very bad experience on May 23, 2025!!! I was moving a 4 1/2 apartment without appliances. One of the three guys looked like he was hungover and about to die. Scratches on two new floors. $600 difference from the quote. I was charged extra because one of my pieces of furniture was heavy…. Very poor staff management when I called to say that the third man really wasn't feeling well and that I wasn't comfortable paying for this service.
We quoted for three guys, two arrived. Okay, the move went smoothly overall. The next day, my Videotron guy turned on the TV to connect Helix and found it was completely broken. (White screen with several colored lines) We noticed three large, noticeable finger marks on the side of the TV. It was in mint condition, barely six months old. We called the company, and they told us it might be an internal TV problem, something to check with their insurance. We waited four to six weeks for a response.
Appalling, I have no other word for it. The work was sloppy, and they didn't even reply to my complaint by phone or email. Punctuality was a complete zero; they pressured us to pay and then completely ignored us. The furniture was damaged, and parts were missing to reassemble it. They didn't have any tools; we had to borrow some from a neighbor. They still asked for a tip. Worst moving experience ever!
Honestly, I should have trusted the Google reviews, but I took the time to call the company to make sure everything was going smoothly, which they confirmed. I was moved on August 1st and requested a morning shift. I had my doubts because inspections can be lengthy, but I was told they would call at least an hour in advance, okay... Despite the confirmation of a 9:30 am start time, the movers arrived at 11:15 am.
The movers were supposed to be at the house at 8:00 a.m. At 10:00 a.m., I finally got through to the company, only to be told they had no idea where their team was. They said this team was never late and they didn't understand why they were. I called them back at 10:30 a.m. to find out the status. They told me another team would be sent as soon as their move was complete and that it should be around noon. Still nothing by noon. I called again and again, only to be told several times that they were on their way.
Absolutely not recommended. Very bad experience (July 17, 2025). It started well; they drove for the first two hours, then they slowed down and talked a lot. They didn't have the tools to disassemble my bed, but luckily I had already disassembled the washer and dryer myself. They protected the furniture well, perhaps too well, as it took them forever, resulting in a huge waste of time.
Not recommended!!! Very bad experience on June 19, 2025!!! I was moving a 5 1/2 apartment without appliances. I had a bed frame to disassemble and reassemble, and I had mentioned this. The guys didn't have the tools to do it, and I had to get some from a friend, otherwise they wouldn't take it apart! I was charged an extra $120 for an electric chair. It took 3 hours longer than expected because they were taking their time and were often on the phone!!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous131 · 48%
- Worked hard and fast106 · 39%
- Turned up when they said15 · 5%
- Careful with belongings14 · 5%
- Kept in touch2 · <1%
Counted across the 274 four and five star reviews we have read for DÉMÉNAGEMENT RIVE-NORD EXPRESS. A review can mention more than one thing.
In their own words
I had an excellent experience with Déménagement Rive‑Nord Express. The team was punctual, professional, and very efficient. They handled my furniture with great care and made the entire moving process smooth and stress-free. Communication was clear from start to finish, and the service was well worth it. I highly recommend them for anyone moving in Laval or the North Shore.
I was a little hesitant when I accepted the quote, as any move is stressful. However, I had a fantastic team—courteous and efficient, yet careful with my belongings. There was no damage or scratching, and the price was quite reasonable. Thank you to the three guys who came to move me; they were very professional and didn't waste any time.
Hello, I wanted to write to you again to share my feedback on my move with your company and team. I want to emphasize how efficient, punctual, and incredibly friendly they were. I had a truly exceptional experience moving under somewhat delicate and difficult circumstances, given my situation. You and your team more than adequately met my needs and were always available, flexible, and understanding. I sincerely want to thank you; everything was impeccable.
What an exceptional moving service! Christian and Stéphane were simply outstanding. Professional, incredibly efficient, and perfectly organized, they worked with impressive energy from start to finish. Every piece of furniture was handled with care and attention, and everything was executed with exemplary precision. In addition to being extremely productive, they are funny, warm, and so friendly. They transformed a potentially stressful day into a pleasant and even enjoyable experience!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers8
- friendly employees6
- amazing team5
- no damage4
- furniture protection4
- kind movers4
- furniture packing3
- damaged furniture3
- professional experience2
- wrong truck2