Denoyer Brothers Moving & Storage
Mover in Traverse City, Michigan
Google rating
3.4
Ratings counted
26
Are 1 or 2 star
38.5%Well above typical
The rating breakdown
10 of the 26 ratings in Google’s published star breakdown for Denoyer Brothers Moving & Storage are one or two star.
Worked out from 26 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Traverse City
32.7 percentage points higher than the middle of the 13 listings in Traverse City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 15 | 57.7% | |
| 4 star | 1 | 3.8% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 10 | 38.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Denoyer Brothers Moving & Storage at 38.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Denoyer Brothers Moving & Storage, counted by matching the words they used.
- Damage to belongings6 · 67%
- Price rose after the quote1 · 11%
- Items missing or never delivered1 · 11%
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for Denoyer Brothers Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The worst moving experience that I've had, I don't recommend this company to anyone. The kids (teenagers? early 20 somethings?)they sent to move us, while nice enough, were careless and ended up breaking a number of my items based on how they carried them out of the house. They literally hadn't moved a dresser out the bedroom before they pried it apart in to pieces. Meanwhile, I've moved it several times myself without issue...
Travis, Thank you for your detailed feedback. We are very sorry to hear that you feel this way. Customer service and doing business with honesty and integrity are extremely important to us. We know our customers value their possessions and … More
I have moved cross country many times, and have always had my things arrive safely and in good condition. Denoyers couldn’t even move me 2.2 miles without severe damage to valuable antiques. So far, I am missing between 30 and 40 items, including the chairs that match my mothers dining room table, the leaves, and a full set of commercial pads for the table. One leg of an antique cedar chest was broken off so high it went into the compartment. And the foot of my Duncan Fife mahogany butterfly table was broken off..
Don't use Denoyer Bros. I want to warn you that they are not ethical in charging. They never told me that it was 125.00 just to drive to the house; when I questioned this, they said this was standard practice and I should have known. Then the two man crew went down to one man when one guy got injured. However, my bill was much higher than they quoted, as it reflected two men working for a longer time than was actually true. Finally, items were damaged in the move.
Thank you for providing the feedback, Elaine. We aim to deliver a premier moving experience, and we apologize this wasn't the case for you. Since our company provided loading services into a rental truck and did not provide any further services, we can not be aware of what happened to items during…
If we could, we would give this company a zero. The salesman was nice but misrepresented the job that could be performed and the time frame in which it was done. So essentially we were quoted almost 1/2 as much. The only reason for hiring a mover was 2 heavy items. We had already moved 3/4 of it. The salesman said that the company was very professional and efficient. Neither of which happened.
John, we’re very sorry to hear about this and would like to investigate this. However, we are unable to identify you based on your review. At your convenience, please call Customer Care at [phone removed]. Thank you.
Absolutely the worse moving experience we have had since being in the military. We even have 2 overseas moves under our belt. Do NOT use this company. They have no regard for your furniture and will deny any claim of damage. We have before and after pictures from us and the moving companies that show clear damage and everything has been denied. They have zero organization or customer service.
Katherine, we are sorry to hear about this and would like to investigate the situation for you. Please contact Shelley in our Customer Service Department at [phone removed] at your earliest convenience.
Beware if your quoted a price for a move. If something gets damaged due to their sloppy moving practices see what they will pay for those damages. I was paid based on the weight of all items. What cost me $285 to get repaired they …
Pamela, thank you for the review. We know our customers value their possessions and regret to hear that your claim was not settled to your satisfaction. Your comments are appreciated and will be passed on for quality assurance purposes. Thank you again.
Reached out to get a moving quote, and they answered with a three word response that they're not available. Never inquired to see if there was a different date that worked, or what services we needed. Don't recommend.
Although we did not win your trust and your business, we do appreciate your feedback and hope that the movers you select do a great job for you as you move into your new home.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 20%
- Professional and courteous2 · 20%
- Turned up when they said1 · 10%
- Price matched the quote1 · 10%
Counted across the 10 four and five star reviews we have read for Denoyer Brothers Moving & Storage. A review can mention more than one thing.
In their own words
Everything went very smoothly. Nothing but compliments to the Company. Very professional and efficient.
Hershel, we're happy we could meet your expectations!
We have been a customer of Denoyer Bros. on numerous occasions throughout the years. We have never experienced any problems, and were always offered great service! I highly recommend the company if you want great service at a reasonable price.
We appreciate the wonderful feedback, Kim. Thank you!
We used Denoyer Brothers for our move and had an AMAZING experience. We used their shipping container/POD service since there were 7 weeks lag between moving out of our old house and into our new house. They were incredibly prompt in …
Lisa, we're glad to hear everything went well and you were pleased with your move. We know that moving can be stressful and we’re glad our team could put you at ease. Thanks for the great review.
Needed to move several packed by owner boxes, as well as have someone pack tge glassware, plates, etc. plus move furniture and exercise equipment from northern Michigan to west Michigan but only had 5 days to do it. We contacted DeNoyer Brothers after reading some reviews online and inquired about the possibility. They sent an estimator out to look at the job and gave us a quote (that was very reasonable) we accepted and they did a fantastic job.
Thank you so much for taking the time to share your positive experience and recommend us. We strive to provide this level of service to all our customers, and we're so pleased to hear we met this goal during your relocation with us. Your … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- boxes5
- truck4
- zero3
- reasonable quote2
What the company says about itself
Taken from Denoyer Brothers Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“; Stg. Co. We have been moving families since 1926. Now in our fourth generation of Denoye”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews
- bbb.orgreviews
- chamberofcommerce.comdirectory
- superpages.comdirectory
- mapquest.comdirectory