Denver Door To Door Movers LLC dba Lark Movers
Google rating
4.9
Ratings counted
734
Are 1 or 2 star
2.0%Around typical
The rating breakdown
15 of the 734 ratings in Google’s published star breakdown for Denver Door To Door Movers LLC dba Lark Movers are one or two star.
Against other movers in Denver
About the same as the middle of the 21 movers in Denver we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 714 | 97.3% | |
| 4 star | 3 | 0.4% | |
| 3 star | 2 | 0.3% | |
| 2 star | 4 | 0.5% | |
| 1 star | 11 | 1.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Denver Door To Door Movers LLC dba Lark Movers at 2.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Denver Door To Door Movers LLC dba Lark Movers, counted by matching the words they used.
- Damage to belongings6 · 46%
- Price rose after the quote4 · 31%
- Items missing or never delivered2 · 15%
- Late, delayed or a no-show2 · 15%
- Crew conduct2 · 15%
- Belongings withheld over payment1 · 8%
- Stopped responding1 · 8%
Counted across the 13 one and two star reviews we have read for Denver Door To Door Movers LLC dba Lark Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Denver Door To Door Movers, you are so dishonest in every aspect of your crooked business. Saving this exact same AI-generated script for every victim of your business model doesn’t change the facts. You did almost the exact same thing to me that you did to my colleague, which proves this isn’t a 'rare circumstance' or a 'misunderstanding'—it’s a pattern. Let's talk about that 'objective claims process' you mentioned.
Eric, We respectfully disagree with many of the statements made in your review. Your description of the move omits important facts, including the scope of services performed, the terms that were agreed to before the move began, and the documentation completed throughout the job.
Used this company last week to move apartments. I had left them at my old apartment to load the truck while I picked up the keys at the new place. I had to leave my dog in the bathroom there. Initially, I asked them to focus on the furniture and then grab any boxes they could in the allotted time. When I got to the new place, I was notified that the apartment wasn’t ready yet and there would be a delay of about an hour.
Dear Tabbatha, Thank you for your feedback. We’re sorry to hear about your concerns, as this is not the experience we aim to provide. Based on your instructions during the move, our team focused on loading the primary furniture first and worked within the allotted time provided.
Our movers, Gage and Brian were polite, friendly and efficient. We will use again if we are ever in need.( These guys are still 5 stars in 2025) the info below id for different guys when we used this company a second time... UPDATE: 2025 I gave this company a five-star originally, but I am now changing that due to current new use in 2025; This company takes advantage of seniors who are on a fixed income. We hired them to move my mom and sister.
We appreciate your feedback and we’re truly sorry to hear that this most recent experience did not meet your expectations, especially after having been happy with our services in the past.
WARNING --- Do not trust Denver Door-to-Door Movers (AKA Lark Movers). Their head guy, Adnan, promises a "100% accurate" quote, but it's a total bait-and-switch. They showed up short-handed, blew past their estimate by 3 hours--a massive 32% error--and charged an extra $1,029 for their own slow work. And get this, my move was super easy - all they had to do was to load the pre-packed boxes from my house and professionally unload the items into a secure warehouse 2.5 miles away. Simple!
Eric, We take customer concerns seriously and are disappointed to read your characterization of this move. While we understand that moving can be stressful, we believe this review omits important facts regarding the services provided and the circumstances surrounding the project.
The company we contracted with was Bernardo Moving in San Diego. Started to write a review for them, but seems as if they're no longer in business. Upon reviewing our contract, at the top is Denver Moving & Storage, DBA Bernardo Moving. Even though Bernardo is no longer in business, Denver should be aware of and take responsibility for who they are associated with. Initially, the move seemed okay, but after unwrapping and living with the furniture we moved, we found some significant damage.
Hi Joanne, We’re sorry to hear about your experience. Based on your review, your move was performed by Denver Moving & Storage dba Bernardo Moving, not Denver Door To Door Movers LLC dba Lark Movers.
While the actual moving team was a great group of guys, I really didn't appreciate how our move was handled. Our quote included 4 movers and a large truck. On moving day, only 3 guys were sent along with a much smaller truck than was quoted due to a breakdown. This ended up requiring two trips (1.5 hours each round trip) and adding nearly $1000 in extra costs compared to the original quote.
Hi there, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration caused by the equipment issue and the resulting impact on your move.
Mike and Zack moved me from Downtown Denver to Boulder. They were very professional and efficient. I was impressed by their speed and care they took with the many pieces of art that they moved. Would definitely recommend. (*Edit) After the move I noticed a valuable piece of art was damaged during the move. I mentioned while packing that it was very valuable monetarily and personally, and they said they'd take care of it. When they unloaded everything I didn't see the piece, and asked about it.
We appreciate your feedback. However, for our future and current clients, it is important to address some inaccuracies in your review. Firstly, we would like to clarify that we take the utmost care in handling our customers' belongings.
I used Denver Door-to-Door Movers twice, and both experiences were disappointing. The first move they arrived over two hours late. The second move, even though it was scheduled as the first job of the day, they were still more than an hour late. When I called the office for updates, multiple calls went straight to voicemail, and no one ever returned my calls. I was never contacted by a manager, and there was no attempt to address or correct these issues.
Hi Brandon, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experiences and appreciate you bringing these concerns to our attention. Delays, missed communication, and lack of follow-up are not the level of service we aim to provide, and we understand how…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous211 · 54%
- Worked hard and fast190 · 48%
- Careful with belongings81 · 21%
- Turned up when they said69 · 18%
- Kept in touch69 · 18%
- Price matched the quote11 · 3%
Counted across the 394 four and five star reviews we have read for Denver Door To Door Movers LLC dba Lark Movers. A review can mention more than one thing.
In their own words
Best moving experience we've ever had. Nick and Gage were punctual, friendly, efficient, careful and polite. Great communication from HQ and there were no surprise charges on our bill. Avoid the hassle and stress that most moving companies add to your move - book Denver Door To Door Movers!
Thank you for your kind feedback! We are thrilled to hear that you had the best moving experience with Nick and Gage. Punctuality, friendliness, efficiency, and careful handling are qualities we pride ourselves on.
March 2021 - Denver Door to Door packed us and moved us. We could not be happier with the whole experience. Everyone was great to work with from Leila in the office to Abe who led the team of 3 guys who did the literal heavy lifting. We found them to be professional, friendly, super helpful, efficient, and careful. Their communication/responses were always prompt. They were always on-time from arriving for our pre-move quote to pack day to move day.
Thank you Chloe! Your snapshot of our company is much appreciated!!
Highly recommend Denver Door to Door Movers for any of your moving needs. We ended up booking both packing services (fairly last minute decision, reserved ~1 week beforehand) and moving services within the same city. Both were super positive experiences. From when you book, it was super easy, they contacted me immediately with a quote (and the quote felt reasonable, and we appreciated being able to pay via credit card) and staff were always friendly and responsive with any questions I had.
We are delighted to hear about your all-around positive experience with our company! Packing is always an unpredictable gray area—sometimes it is hard to know how much time and energy it will take until you are in the middle of it.
Scott and his team were truly outstanding! This was by far the smoothest and most stress-free moving experience I've ever had, with no significant mishaps along the way. With a team of 5 and just one moving truck for our 1,700 sq ft townhouse, they handled everything with meticulous care, from our belongings to the house itself, and packed everything thoughtfully. Their professionalism shone through as they worked swiftly and efficiently to complete the job.
We are thrilled to hear that Scott and his team delivered outstanding service during your move, handling everything with care and professionalism. It's wonderful to know that your move was smooth, thanks to their meticulous approach and efficient work as well as, you and your husbands open…
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling121
- efficient movers65
- polite staff56
- fast movers32
- estimate process25
- accurate quote11
- local move6
- door to door movers5
- last minute move5
- no damage to furniture3
What the company says about itself
Taken from Denver Door To Door Movers LLC dba Lark Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“…your new home Commercial Moving Let our licensed and insured moving company help with yo”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…from the moment we make first contact. GUARANTEED! Pick The Exact Move You Need. Never Pa”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Moving Senior Moving We're hiring Get Free Estimate Thank you for your interest in Denver D”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…hiring Denver Door To Door Movers LLC Family owned, local moving company in Denver, Colora”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Commercial Moving Let our licensed and insured moving company help with your upcoming”Raw text captured from the page, including any surrounding navigation.