Diamond Hands Moving & Storage NYC
Moving and storage service in Brooklyn, New York
Google rating
4.9
Ratings counted
189
Are 1 or 2 star
3.7%Around typical
The rating breakdown
7 of the 189 ratings in Google’s published star breakdown for Diamond Hands Moving & Storage NYC are one or two star.
Against other movers in Brooklyn
2.1 percentage points higher than the middle of the 18 movers in Brooklyn we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 180 | 95.2% | |
| 4 star | 2 | 1.1% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 1.1% | |
| 1 star | 5 | 2.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Diamond Hands Moving & Storage NYC at 3.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Diamond Hands Moving & Storage NYC, counted by matching the words they used.
- Damage to belongings3 · 50%
- Price rose after the quote2 · 33%
- Crew conduct2 · 33%
- Items missing or never delivered1 · 17%
- Late, delayed or a no-show1 · 17%
- Claim or refund went nowhere1 · 17%
Counted across the 6 one and two star reviews we have read for Diamond Hands Moving & Storage NYC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DISASTER!! WOULD NEVER USE THEM AGAIN. I used these guys to move out of an apartment, into storage and then out again into another apartment. I was missing a small fire chest that looks like a mini safe when I moved out of the storage unit. (Filed a police report, no CCTV cameras so they couldn't do anything but said it was likely the movers).
I used them before and they played this game towards the end where they couldn’t get my bed out of the room, I helped and got it done, I complained about the time because it seemed like they were stalling at the end and they relented and gave me the price they quoted. So the next time I moved I used them again. This time it was much worse, the guys seemed to be confused about how to pack the truck, once again I had to help because they couldn’t figure it out, then when handling my lamp, a lamp I asked them to be…
Avoid at all costs - please read the other negative reviews. I know everyone is just trying to make it in this world but I truly don't want my experience to happen to anyone else. My experience with Diamond Hands Moving was a complete nightmare, and I strongly urge anyone considering them to look elsewhere. From start to finish, their service was disorganized, inefficient, and downright shady. The move itself was an ordeal. It took an absurd 6 to 7 hours—far too long for what should have been a simple job.
I wish I could give a five star review like others have but we just did not have that experience. We moved July 1st. First - the moving company did not bring a big enough truck and seemed like they were surprised with how much stuff we had. I had provided an itemized list that I told them was incomplete and there was more then I had said because we were still packing. Second - The movers left about ⅓ of our items. Many things that were on our itemized list that a truck was necessary to move.
Hello Asher, I hope this message reaches you well. 1st - The itemized list you provided amounts to 541 cubic feet, and we sent you a truck capable of fitting 800 cubic feet. 2nd - The movers kindly offered to make a second trip because you had a lot of extra items, but you rejected their offer.
Would not recommend. Overcharged and bribed for tips. Broke pieces of furniture but because we didn’t use them for moving out of storage, they were unwilling to cover any damages. All around bad experience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast69 · 43%
- Professional and courteous64 · 40%
- Careful with belongings23 · 14%
- Turned up when they said22 · 14%
- Kept in touch16 · 10%
- Price matched the quote5 · 3%
Counted across the 159 four and five star reviews we have read for Diamond Hands Moving & Storage NYC. A review can mention more than one thing.
In their own words
I used Diamond Hands to complete two moves - one from the Bronx to a storage facility and then from the storage facility to a new place in Brooklyn. For both moves, the crew were punctual, responsive, and took genuine care to meet the requirements by the building locations for move-ins and move-outs. The crew consistently kept pace so as to complete the moves timely and were knowledgeable in the disassembly and reassembly of items.
Hi Andrew. we appreciate the review! We strive to do the best for our customers!
I had a last minute scheduling and they arranged everything super quick and efficient at very reasonable price. Sales and movers are such nice and reliable people, not only did they show up on time and did a great job packing and carrying my stuff, they also treated me like friend. The entire move was so easy and I feel like I was taken care of so well. Unlike a lot of bigger name moving companies who cancel or reschedule and don’t care about customers at all only about profits.
thank you, we always happy to move and providing moving service to people like you.
We recently had the pleasure of working with Diamond Hands Moving & Storage NYC for our out of state move, and I can't express enough how satisfied we are with their outstanding service. From start to finish, the entire process was seamless, efficient, and stress-free. Right from the initial inquiry, their customer service was excellent. Their team was responsive, attentive, and genuinely interested in tailoring the moving plan to our specific needs.
Thank you so much for your glowing review! We're thrilled to have been a part of your out-of-state move and to have exceeded your expectations. It warms our hearts to know that you found our service seamless, efficient, and stress-free.
We just had a somewhat complicated move split to storage and our apartment from my old place and it went so smoothly. I’ve had movers in the past who were not great and slow and not helpful but AB , John and Salikh (apologies if i’ve messed up the names) were so helpful and personable and quick!!! Not going to lie, best move experience i’ve had and i’ve moved so so many times in the last ten years and a majority of that has been in NYC.
I am glad that you liked our moving service. hope you will recommend our moving service to your friends and relatives
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers10
- quick move9
- last minute move4
- heavy item handling4
- fair rates3
- furniture moving3
- free wardrobe boxes2
- safe moving2
- clean truck2
- clean blankets2
What the company says about itself
Taken from Diamond Hands Moving & Storage NYC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
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“…to schedule your next residential 24/7 moving services, office moving services”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…nbeatable deals. For your safety, we're licensed, bonded, and insured. A warm and helpfu”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…our safety, we're licensed, bonded, and insured. A warm and helpful customer service, a”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“For your safety, we're licensed, bonded, and insured. A warm and helpful custom”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Whether you have questions, need a free quote, or want to discuss your specific movin”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews
- chamberofcommerce.comdirectory