Flex Moving Inc
Google rating
5.0
Ratings counted
1,007
Are 1 or 2 star
1.1%Unusually few
The rating breakdown
11 of the 1,007 ratings in Google’s published star breakdown for Flex Moving Inc are one or two star.
Against other movers in Brooklyn
About the same as the middle of the 18 movers in Brooklyn we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 991 | 98.4% | |
| 4 star | 4 | 0.4% | |
| 3 star | 1 | <0.1% | |
| 2 star | 0 | 0% | |
| 1 star | 11 | 1.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Flex Moving Inc at 1.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Flex Moving Inc, counted by matching the words they used.
- Late, delayed or a no-show5 · 45%
- Damage to belongings4 · 36%
- Crew conduct3 · 27%
- Stopped responding3 · 27%
- Price rose after the quote2 · 18%
- Items missing or never delivered1 · 9%
- Claim or refund went nowhere1 · 9%
Counted across the 11 one and two star reviews we have read for Flex Moving Inc. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
THE WORST MOVING EXPERIENCE EVER IN NEW YORK I wish I could give negative stars. I’ve lived in New York for 14 years and have done numerous moves, but this was by far the worst experience I’ve ever had. My move was scheduled for a 1-3 PM arrival window, but the crew didn’t show up until 7:18 PM - more than four hours late. There was no proactive communication at all; I had to call, text, and email multiple times just to get any update, and most of my calls went unanswered.
Hello, We sincerely apologize for the frustration you experienced during your move. Unfortunately, the heavy weather on that day created a hectic situation that was largely out of our control, which affected our schedule.
DO NOT USE THIS COMPANY, AS THEY ARE NOT TRUSTWORTHY. THE QUOTE THEY GIVE YOU AT THE END, EVEN IF THE MOVE WENT QUICK, THEY WILL STILL OVER CHARGE YOU. I DO NOT KNOW IF THE MOVERS PUT THE WRONG TIME, ETC. MY MOVE TOOK 1.40 HOURS, I AGREED TO PAY FOR 2.5 HOURS AT 120.00 FOR TWO MEN, WHICH IS 300.00, AND THE 120.00 FOR THE TRUCK CHARGE THAT MAKES 420.00 AND THEY DECIDED SINCE THEY HAD MY CREDIT CARD TO CHARGE ME 120.00 EXTRA.
Hello Debra, It seems there has been a mix-up, as we do not have you in our customer records and have never provided you with the hourly rate you mentioned. We are based in New York, and it appears your experience was with a different company.
This company was a complete disappointment, the appt was scheduled for one day (they called back to reschedule), they showed up an hour late for rescheduled appt, showed up with a trailer too small to load all my stuff after I told them it was a large load, once trailer was loaded I had to take them to a tire shop to get a flat fixed. Once on the road to destination, the corporate office (Jacob) called stating they needed to collect the final payment.
Hi Julie, We believe this review may have been posted for the wrong business, as we don’t have a record of providing you with our services. You may have worked with a company based in Texas, while we are located in New York and did not handle your service.We have a strong reputation and high…
After making every phone call possible to this company to attempt to be proactive on my moving needs, after them returning phone calls to see that my move was scheduled for August 31, 2024 at 2:00 pm… After receiving a phone call the day prior to my move date to confirm my move, I was STOOD UP BY THE MOVERS. No phone call, no text message, no email, no returned call back, just blatantly stood up. No show, nothing. I’m not sure how this could happen, but it did.
Hello, It seems there’s been a misunderstanding. The company you worked with is based in Texas, while we are a New York–based business. We have a strong reputation and high ratings built on genuine customer experiences, and this review is affecting our business unfairly.
Horrible experience. Showed up late and with 5 guys. A couple of the guys smelled like pot. Not a professional look. Things that should've been wrapped in blankets weren't several items were scratched. Also, I provided 2 television boxes for 65" and 85". One television was just put in the box without putting the corner protectors on the TV. The 85 they stripped the stand screws and were unable to put in the box. put a blanket on it and carried off to the truck.
Hi Richard, we kindly ask you to check out your record and see if you did any work with Flex Moving NYC. We are local NY movers and based on your previous reviews you lives in Florida.
Where do I start I decided to go with flex moving because the reviews were all fantastic but that was not my experience I scheduled my appointment in mid-july 3 weeks before my move-in date I called the day before to confirm everything was on track and on time they even took the $215 deposit out of my account but never showed up for the 8:00 moving time repeated attempts to call and find out what was going on but unfortunately nobody could give me an answer an hour and a half after they were scheduled to be here I…
Hello It seems there’s been a misunderstanding. The company you worked with is based in Florida, while we are a New York–based business. We have a strong reputation and high ratings built on genuine customer experiences, and this review is affecting our business unfairly.
I booked with this company because they told me they could pick up Sunday 6/28 and drop off Monday 6/29 and had great reviews. On Monday I called and was assured my window was 2-5pm. At 5:20pm I called and was told they could come in 7/5 to drop it off. I called 2x to reach a supervisor. The supervisor told me they would come the next day by noon. They won’t give me a number to the regional coordinator. I don’t trust anything they say now. I have no bed to sleep in tonight. Don’t bother with this company.
Hello Lindsay, we believe this review was posted on the wrong company's page. We are a New York-based moving company, and we can't find any record matching the details you described. Please double-check your paperwork or confirmation email.
I had the worst moving experience with FlexMovers. The movers charged me while sitting in the car, refused to carry heavy items, and added hidden fees that tripled my original quote. The service was completely unprofessional, and I felt taken advantage of. I strongly recommend that others avoid using this company — what should have been a simple move turned into a stressful and expensive ordeal.Destroyed my table while moving no apologies
Hello Lewis, It appears that your review was posted to the wrong company. All your reviews are from Virginia, except for our New York operations. Please feel free to contact me directly at [phone removed].
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast209 · 51%
- Professional and courteous155 · 38%
- Turned up when they said81 · 20%
- Careful with belongings66 · 16%
- Kept in touch36 · 9%
- Price matched the quote11 · 3%
Counted across the 409 four and five star reviews we have read for Flex Moving Inc. A review can mention more than one thing.
In their own words
Man, I actually love moving now that I have this company. Isai, Juan, and Manuel were very professional from start to finish. They arrived right on time and got straight to work without wasting time on cell phones or small talk like other movers I’ve used in the past. They handled my belongings with care and worked efficiently, staying organized and focused the entire time. Their communication was clear, and they stayed friendly and respectful throughout the move, which really made the process stress-free.
Starting with the quote over the phone, this was the easiest process and best outcome I could have asked for. I highly recommend Flex Moving! Bob was great over the phone and I got an amazing quote offer in minutes. Then the day of the move Isai and his team arrived early! They communicated the whole time up to the point they arrived. Keeping me notified so I didn’t feel rushed! Then his team did an amazing job.
Flawless Moving Experience with Flex Moving – Huge Thanks to Victor and His Team! I recently had the pleasure of working with Victor and his crew from Flex Moving, and I can confidently say this was the best moving experience I’ve ever had. Moving can be stressful, but from start to finish, these guys handled every detail with professionalism, efficiency, and care that truly exceeded my expectations. From the moment they arrived, it was clear that Victor and his team were highly experienced and well-organized.
Flex Moving Company is hands down the best moving company I've ever used! They are always on time, always available, and incredibly quick and efficient. This is my third time using them, and I've also referred family members because I trust them completely. No matter when I move, I will always use Flex Moving Company. I honestly wouldn't use anyone else! They take such great care of your belongings by carefully packing and wrapping everything for protection. They even handle long-distance moves with no problem.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling120
- smooth move50
- efficient staff48
- efficient movers44
- quick move35
- professional movers29
- fair pricing28
- furniture placement20
- reliable movers11
- flex moving11
- punctual movers5
- long distance move5
What the company says about itself
Taken from Flex Moving Inc’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“H US! 01 WE ARE OFFICIALLY LICENSED AND FULLY INSURED MOVING COMPANY 02 PROFESSIONAL SALES TE”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Rating licenses Officialy autorized and licensed licenses Professional Services WHAT MAK”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“Reviews See our reviews on Google BBB ACCREDITED A+ Accredited Business Better Business”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Business Better Business Bureau Get a free estimate for your move. PLEASE FILL OUT THE FORM”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- thumbtack.comreviews