Dircks Moving & Logistics

Horrible move and horrible experience. From the moment the driver arrived with an attitude to one of the crew members puking the whole move leaving our restroom a mess, to yelling in the middle of the street and making a scene in the neighborhood to loading the entire truck crooked and lopsided. We had MANY broken items, also missing items and the driver was the absolute worst. This was my second cross country move with mayflower and to know we were repeat customers- we were treated very poorly.

If I could give them negative rating I would. They messed up the entire move. They packed my home, didn't wrap everything properly and stuffed my items into a truck that did not have adequate space. The driver informed me that the pickup prior to my home had more items than expected and then I had to have a second truck come for the overflow items from my move. The second truck came on another day and time, which was rather unplanned.

They have very friendly nice packers. However, the communication is horrible. Customer service appears to be non existent as I reached out and got no response through email or direct through their website. I would recommend going to the nearest unemployed gathering spot and bringing in day labor before I would use this company again. Over a month and repeated inquiries and still no response!

I did not have a good experience with Dircks/Mayflower. While initially the experience seemed like it would turn out positive, in the moment the performance of the company made all the difference. When i first contacted Dircks, i received a really good quote. At the time we were getting ready to sell our house, and weeks later, had it under contract. Unfortunately, that sale fell through.

I have moved many times with little to no problems with the moving companies. This is the first time I have used Mayflower & I will never use them again. The driver was very rude to me & his crew. They packed my boxes & furniture into the moving van so poorly that when it arrived at the other end many of the boxes were crushed and or splitting apart. I have moved 10 times and have only had one item broken from my packing & have never had damaged boxes.

Dircks is a horrible moving company! We have moved many times within the states and twice overseas (Germany and Korea) and without doubt we can say this is the worst move thanks to the terrible job done by the packing and moving crew from Dircks! From the beginning I was very concerned the way they kept packing/not packing, but they kept telling me it was going to be “fixed” later.

I called to get a quote for my cross country move of my home and 2 vehicles cause I heard good things about the company. Booked a 10am virtual survey to assess the contents of my home with Kathy and was told Keith Moore would be conducting the video survey. I then received a follow up email stating Keith could not call me at 10am and appt would be rescheduled to 1pm. Shortly before 1pm, I tried to log on to the survey but Keith was no show, no email follow up, no text, no call just a 100% no show.

We had used this company before for a cross-country move and had a good experience. The second time around we were not so lucky. I enjoyed working with the original moving consultant. He was very informative and quick with responses to questions. Our moving coordinator was hit or miss. Some questions were left unanswered and the response time varied, sometimes she did not answer us at all. The day of the original move and pack was pretty seamless.