PODS Moving & Storage
Moving and storage service in Tolleson, Arizona
Google rating
3.4
Ratings counted
332
Are 1 or 2 star
36.1%Well above typical
The rating breakdown
120 of the 332 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Against other movers in Tolleson
20.4 percentage points higher than the middle of the 3 movers in Tolleson we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 169 | 50.9% | |
| 4 star | 29 | 8.7% | |
| 3 star | 14 | 4.2% | |
| 2 star | 16 | 4.8% | |
| 1 star | 104 | 31.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 36.1%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Price rose after the quote2 · 15%
- Crew conduct2 · 15%
- Damage to belongings1 · 8%
- Late, delayed or a no-show1 · 8%
- Claim or refund went nowhere1 · 8%
- Booked by one company, moved by another1 · 8%
Counted across the 13 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DO NOT USE THIS COMPANY. THEY ARE A SCAM AND WILL HARASS YOU WITH CALLS AND EMAILS DEMANDING MONEY. THEY WILL ALSO CHARGE YOUR CREDIT CARD WITHOUT AUTHORIZATION FOR EXTRA CHARGES THAT WERE NOT EXPLAINED IN THE BEGINNING. CUSTOMER SERVICE IS RUDE AND WILL NOT ACCEPT FAULT ON THEIR PART. NUMEROUS PEOPLE TOLD ME THE SAME ISSUE HAPPENED TO THEM. THEY WERE CHARGED FEES THAT THEY NEVER AUTHORIZED.
We appreciate your feedback and want to understand your experience better. Please share your customer ID and additional details by emailing us at [email removed] Your insights are valuable as we aim to improve our services. Thank you for bringing this to our attention.
Do not use PODS! I went with PODS after the promotion biggest30 which was supposed to give me 30% off of my initial delivery, first months rent, and final pick up. I was charged full price for initial delivery and first months rent. When I called to ask why the discount wasn't applied, they said it needed to be sent to a specialist team. Which it did and they said my case was solved on May 12 and I should receive the refund within 5-7 business days. I called 7 days later, and still no refund.
Emily, we appreciate your feedback and understand your frustration regarding the discount and refund issues. We want to investigate this matter further to ensure it is resolved. Please send us an email at [email removed] with your customer ID and additional details.
I have used PODs at least twice with moves before and had no issues at all but with my most recent experience I will NEVER use PODs again. On 4/14 I booked to have a POD dropped on 4/23 and was told by the chat agent that I could cancel without any hassle before the delivery date with no fees. This sounded pretty good so I booked the order and thought over the expense. On Monday 4/18 I found a cheaper option so I decided to cancel through the chat bot. That associate was pretty helpful.
Brittany, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
First time have a POD container dropped off on our driveway. Delivery window 11:30am -2:30pm. Someone was home during those hours for SPECIFIC placement instructions but had to leave at 2:30pm. Pod driver arrived an hour late at 3:30. No …
We appreciate your feedback, David. Understanding your experience is important to us, and we want to address your concerns regarding the delivery timing and communication issues. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
Terrible company and worse customer service. They charged my credit card for more than the contracted order amount. Called and you end up with a third party foreign country representative. After an hour and half on the phone still no …
We appreciate your feedback, Carmen. Understanding your experience is important to us. We would like to gather more details to address your concerns effectively. Please send us an email at [email removed] with your customer ID and additional details.
I haven't had the opportunity to use this company. I just hope that they do not stand for the actions of their employees when they are less than professional. The ironic thing is that I tried calling the business and got put on a loop so I am left with the only option to let them know kow their driver was representing them. First, he drive the big truck like it was a porsche. Meaning, reckless in terms of speed. Sencond, the speed was posted as reducing and he still got on my and used his air horn.
We’re disappointed to hear about this incident. We take safety very seriously and will report this to the appropriate team right away. Can you please reach out to [email removed] so we can learn more? Did you happen to get the license … More
Zero stars. Our pods container was infested with termites when it arrived at our destination. They were all over our furniture. Pods will not cover termite infestation. The termites came up through the floorboard in the pod. We had to unload our furniture in the driveway and front yard, spray killer on everything then clean before bringing it in the house.
We appreciate your feedback, Craig. Your experience is concerning, and we want to better understand what happened. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns appropriately. Thank you for bringing this to our attention.
We moved cross country from Indiana to Arizona we had the pod a total of a week and a half. That includes the week they took to get it here. The pricing transparency is horrible just know that when your quoted your price that isn’t the real price. They will charge extra fees like picking up and dropping off $125 each time also a month long storage fee $250 even if you don’t have it for a month. My account just kept getting hit with these extra “fees” that weren’t mentioned in our quote, will never use them again.
We appreciate your feedback and want to better understand your experience regarding pricing and fees. Your concerns are important to us, and we would like to investigate this further. Please send us an email at [email removed] with your customer ID and additional details.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 63%
- Turned up when they said3 · 38%
- Kept in touch1 · 13%
Counted across the 8 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Very polite and professional staff from sales associates to drivers. On time, reliable. This was a completely positive experience. HIGHLY recommend!!!
Thank you, Lynn! We’re thrilled to hear about your positive experience with our team at PODS Moving and Storage. Providing reliable and professional service is our priority, and your recommendation means the world to us.
PODS communicated via phone, text and email for all deliveries and pickups. Not only did they communicate perfectly, PODS executed every aspect perfectly. If you don't mind packing and unloading, PODS is the perfect solution. PODS also will recommend labor services at each part of your move. 11 out of 10 rating.
Hi, Dan! We appreciate you taking the time to spread the word about your satisfaction with the level of service PODS provided. Thank you!
I’m giving 5 stars to customer service the people who helped me with the pod over the phone . I don’t recommend using pods as they want their money up front even when it says “ pay as you go “ but can’t seem to bring my pod on time This was a move Florida to Arizona Ooo n get this they were going to cancel my order over 75$ which is the drop off fee because it’s not included wit the total lol They say they are cheaper but no just use U-Haul The metal box isn’t so metal more like fiber
Thanks for the nice review! We're grateful to have been able to serve you, Diego!
I used a pod for my move, about 8 miles away. The customer service was exceptional all the way through; scheduling, the pick up and delivery, and the final pick up. Every staff that I interacted with throughout the process was friendly, …
We're dedicated to delivering exceptional service, and we're delighted to have met your expectations, Lindsay! We can't wait to serve you again in the future!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pricing26
- professional drivers16
- fee12
- ease of use8
- scheduling6
- prompt drivers4
- stressful move3
- transparency3
- efficient move2
- helpful agents2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…options. Choose on-site storage for 24/7 access to your items, or keep it off-si”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- birdeye.comreviews
- yelp.comreviews