Drennan Movers - Top Staten Island Moving Company
Mover in Staten Island, New York
Google rating
4.7
Ratings counted
51
Are 1 or 2 star
7.8%Above typical
The rating breakdown
4 of the 51 ratings in Google’s published star breakdown for Drennan Movers - Top Staten Island Moving Company are one or two star.
Against other listings in Staten Island
5.7 percentage points higher than the middle of the 13 listings in Staten Island we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 46 | 90.2% | |
| 4 star | 1 | 2.0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 2.0% | |
| 1 star | 3 | 5.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Drennan Movers - Top Staten Island Moving Company at 7.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Drennan Movers - Top Staten Island Moving Company, counted by matching the words they used.
- Damage to belongings1 · 33%
- Crew conduct1 · 33%
- Stopped responding1 · 33%
Counted across the 3 one and two star reviews we have read for Drennan Movers - Top Staten Island Moving Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Used Drennan Movers for a second time this week. Two years ago it was a good move. This week was terrible. It was the exact same move in reverse. Roosevelt Island back to New Jersey. Price was more than 30% more than two years ago and the crew demanded cash or a check made out to cash.(1st time credit card was fine) Just excuses and lies why it was more. WOULD NOT RECOMMEND! CREW WAS 3 GUYS INSTEAD OF 4 LIKE TWO YEARS AGO. Thanks Bill you ripped my son off!
Would have been helpful if they answered the phone! Called and left voice-mails but no response. Would have very much liked to consider this company for a move as they were highly recommended by 2 friends.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous25 · 63%
- Worked hard and fast14 · 35%
- Turned up when they said10 · 25%
- Careful with belongings8 · 20%
- Kept in touch4 · 10%
Counted across the 40 four and five star reviews we have read for Drennan Movers - Top Staten Island Moving Company. A review can mention more than one thing.
In their own words
I definitely recommend this company when you are moving. Mike and Roy are exceptional. They arrived on time and worked quickly and efficiently. They were very careful with the furniture and were very courteous to my daughter and me. And lets not forget Bill at the office. He was understanding and helpful throughout the entire process.
These guys are amazing. They moved me on Feb13th and when I tell you they are amazing I mean to say that they are the best movers i've ever used and I've been living at multiple apartments in NYC.... . The movers were courteous and fast. Committed on time, communicated all things upfront. Also btw the nicest hardworking guys ever.
April 2019 through December 2019: Circumstances required 3 nearly consecutive moves managed by Drennan Movers including a baby grand piano. The work ethic, attention to detail and care with which up to 8 different movers handled the moves was exceptional. The management of all of the moves by Bill was outstanding. Customer service and satisfaction really separates this moving company from others that I have known in the past. Highly recommend Drennan Movers. Update August 2020: And, here we go again!
We were moving from Brooklyn to Yorktown NY (a trip of nearly 60 miles). At the outset, our furniture and boxes were evaluated in person and a written estimate provided. On moving day the fully stocked contents of a two story home and garage were professionally wrapped and loaded and brought into our new home (2 stories as well) and placed where designated. The crew assigned was pleasant, helpful and very experienced. And, when one of the crew became ill, Bill, the owner, stepped in to take his place.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff8
- helpful crew6
- furniture moving4
- moving-related packing3
- no damaged items3
- reliable crew2
- professional team2
- care with handling2
- fast staff2
- easy process2
What the company says about itself
Taken from Drennan Movers - Top Staten Island Moving Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
Operating numbers published on their site
- USDOT 070719
Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)
- Says it is licensedsays on their website
- States a founding yearsays on their website
Show the text this came from
“Drennan Movers · Staten Island Movers Since 1952 (718) 317-5100 16 Brienna Ct, Staten”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“5100 Free Quote Staten Island's #1 family-owned movers · est. 1952 You click the mouse.”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
- Advertises free estimatessays on their website
Show the text this came from
“Reviews Gallery FAQ (718) 317-5100 Free Quote Staten Island's #1 family-owned mo”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“AM – 5 PM USDOT 070719 · Licensed & Insured (718) 317-5100 Services Our Story Watch”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- birdeye.comreviews