EBL Déménagement
Mover in Mirabel, Quebec
Google rating
4.8
Ratings counted
765
Are 1 or 2 star
4.2%Around typical
The rating breakdown
32 of the 765 ratings in Google’s published star breakdown for EBL Déménagement are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 716 | 93.6% | |
| 4 star | 11 | 1.4% | |
| 3 star | 6 | 0.8% | |
| 2 star | 9 | 1.2% | |
| 1 star | 23 | 3.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is EBL Déménagement at 4.2%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for EBL Déménagement, counted by matching the words they used.
- Damage to belongings12 · 50%
- Late, delayed or a no-show7 · 29%
- Crew conduct2 · 8%
- Price rose after the quote1 · 4%
- Items missing or never delivered1 · 4%
- Claim or refund went nowhere1 · 4%
- Booked by one company, moved by another1 · 4%
Counted across the 24 one and two star reviews we have read for EBL Déménagement. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst moving company I've ever dealt with. They broke a brand new $400 piece of furniture, rendering it unusable and incomplete. No refund, no arrangement, and they charged me an additional $1000 just for appliances and large items. Completely unprofessional, especially considering my experience in the moving industry. I've never seen a company charge so much for so little and not even use the insurance for physical damage.
Hello Ms. Blanchette, we are very sorry that you have a negative impression of our company. Ms. Blanchette, when you made your reservation, we advised you to use a team of three men because, given the size of your move, we strongly believed this option would be the most cost-effective.
I had a move scheduled for May 28th with EBL Moving, and there was a huge misunderstanding. My move was supposed to take place between 11:00 AM and 3:00 PM, and at 3:15 PM, I decided to call because I hadn't seen any movers yet. First, they couldn't find my address, and second, they told me they would call me back in 15 minutes.
We are sorry for the inconvenience that occurred on your moving day. It is true that on that day, the movers were busy with other moves that took longer than expected, causing their schedule to run over. Due to the stress, the team leader responsible for your move forgot to call you.
The saga of moving, storing, and then moving again after six months is finally over. Our relationship with this company was sometimes difficult. The details regarding additional costs were unclear when we signed the contract. The truck for the first move was too small, requiring two trips, which increased the bill. For the move in June 2023, the contract stipulated that they would be at their Mirabel warehouse between 6:30 and 7:00 a.m. (which we had confirmed with the owner the previous week) with three men.
Re-evaluation: I removed another star because they lost my freestanding vertical tablet stand. They found the two items for my bed, but the memory foam pillow is all stained because it was placed at the bottom of the truck, uncovered. Too bad. I won't recommend them. 🫤 I removed two stars because three items are missing, two of which I really need for my bed. I will adjust my review accordingly. The woman who responded quickly to my service request was very friendly and knowledgeable.
Thank you so much, Ms. Coutu, for your kind comment! Looking forward to it!
I had the Océane team. Excellent team: courteous, pleasant, hardworking, and efficient. However, I was very disappointed with the rest of the service. I had sent photos of the house to estimate the size of the truck needed, and then, since I had to move everything, I sent a second set of photos of the containers and their dimensions. As a result, more than a third of my belongings didn't fit in the truck! I had to rent a truck almost the same size the next day to finish the move!
Hello Mr. Darini, We regret to read your message but feel it is important to respond. It appears that when you made your reservation in April, you sent us the following email listing the furniture we would need to move from your 4 1/2 apartment: "Regarding furniture, we have: 1 double bed, 1 corner…
Not recommended if you're looking for quality service for your valuable furniture. We had a bad experience in November 2021. A piece of furniture had a broken leg, but the reimbursement service is not very helpful because there's a $250 charge for each item EBL opens a repair file for. The insurance and reimbursement process is truly awful. The mover was defensive in response to every comment about being careful with the furniture. It was a rainy day in November, and we were moving to a new house.
Hello Mr. Gatti, We regret that you did not have a positive experience with our company. However, we are disappointed to read that your comment does not align with the events of your moving day, especially since we do not understand why you took a year to comment.
A genuine, unpaid review! I chose this company because of their excellent reviews: Attention to detail, Courtesy, Punctuality. This is a dishonest company with clauses prohibited by law to protect themselves. (See Educaloi regarding damage during moving.) In a contract between a consumer and a merchant: If you are a consumer and do business with a merchant, the law prohibits them from limiting or excluding their liability.
Hello Mr. Tobbie, We are sorry that you had a negative experience with our company. Please understand that all reputable companies have a duty to implement protective clauses because, unfortunately, just as there are dishonest companies, there are also dishonest people.
Very disappointed with the service! Moving day was extremely stressful because the team leader decided he wasn't going to work well that day. He was playing loud music everywhere, including in the condo hallways, at 8:30 AM. He also didn't hesitate to sit on our chairs to rest. When I called the next day, the receptionist confirmed that they were aware of this employee's inconsistent performance. They refunded a portion of the cost based on the hours they estimated it should have taken.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous286 · 58%
- Worked hard and fast220 · 45%
- Turned up when they said45 · 9%
- Careful with belongings35 · 7%
- Kept in touch12 · 2%
- Price matched the quote11 · 2%
Counted across the 489 four and five star reviews we have read for EBL Déménagement. A review can mention more than one thing.
In their own words
We moved with EBL Moving from the North Shore to the South Shore in April 2026. We have nothing but praise for Jean-Michel, the supervisor, Michael, and Martin. All our questions and concerns were answered with, "No problem, we'll take care of it," and that's exactly what they did. The contract was very clear, and EBL made a phone call before the quote to ensure everyone understood the needs assessment. Wanting to work with them, we did our part to facilitate their work. No furniture or walls were damaged.
Thank you so much, Ms. Dutremble, for your kind words. Customer service has always been at the heart of our business objectives. We will gladly pass on your kind comments to the team in charge of your move. Best of luck.
Excellent service! Punctual, efficient, courteous, quick, and well-organized. Good price. Nothing but positive things to say. Team: Mathieu, Charles, Emerick.
EDIT (2): I recently used EBL Moving's services again, and my experience was completely different from the first time. Extremely satisfied in absolutely every way; beyond my expectations (and my expectations were high). Special mention to Sébastien and Jean-Michel, who are professional, courteous, friendly, respectful, funny, and always in good spirits, but above all, incredibly strong, haha!
Hello Mr. Proulx, Thank you for your feedback. Although it's a 3-star rating, it's still valuable for improving our service and operations. We would like to clarify one point. We offered you a fixed/variable price for your move from Montreal to Quebec City, which includes 2 hours of handling.
I never thought it was possible to love a moving company this much. In the past, I'd always had bad experiences, and moving was synonymous with being ripped off, so I was incredibly stressed. They were supposed to arrive between 7 and 8 a.m., but they arrived at 8:15 a.m. (which really isn't the end of the world). They called me about an hour beforehand to let me know they were on their way and give me an approximate arrival time.
Thank you for taking the time to give us this superb rating following your move, it was a pleasure to put our expertise at your disposal!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers32
- efficient team29
- efficient movers16
- courteous movers12
- fast moving11
- employe10
- hassle-free moving9
- attention to furniture7
- funny movers6
- long distance moving4
- ebl moving2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.careviews
- facebook.comsocial