Ed’s Moving & Storage
Mover in Tacoma, Washington
Its address is in Lakewood, Washington. It appears here because Google returns it for Tacoma.
Google rating
3.8
Ratings counted
32
Are 1 or 2 star
25.0%Well above typical
The rating breakdown
8 of the 32 ratings in Google’s published star breakdown for Ed’s Moving & Storage are one or two star.
Worked out from 32 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other movers in Tacoma
21.6 percentage points higher than the middle of the 20 movers in Tacoma we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 20 | 62.5% | |
| 4 star | 2 | 6.3% | |
| 3 star | 2 | 6.3% | |
| 2 star | 1 | 3.1% | |
| 1 star | 7 | 21.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Ed’s Moving & Storage at 25.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Ed’s Moving & Storage, counted by matching the words they used.
- Damage to belongings2 · 40%
- Items missing or never delivered2 · 40%
Counted across the 5 one and two star reviews we have read for Ed’s Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Avoid this business at all costs. They lost our goods that simply sat in storage for three years. Additionally, they were incredibly slow in their response to my insurance claim with them, at one point I was calling their office every few hours. Their manager Jackie Johnson is a coward, avoiding me for almost 4 months until I finally said I was getting in touch with my lawyer. Only then did he feel it necessary to take action.
If you’re a military family assigned this company for your pack-out and/or moving and storage, RUN! Either demand a new company or just do a DITY. We had so much stuff broken because nothing was wrapped. Everything was just thrown into boxes, without care.
DO NOT USE THIS COMPANY. Their employees stole my husbands wallet then proceeded to spend $1600 on businesses within 1 mile of Ed's Moving Companies warehouse. $500 at "Gold Doctor", $200 at a beauty store next to Gold Doctor, and other purchases in the local area and online. Do you know how hard it is to recover your Drivers Licenses, Military ID, and all your Credit Cards when you are MOVING ACROSS THE COUNTRY in 24 hours??? Afterward we discovered all sorts of trash they left everywhere. Do not use this company.
The warehouse help wasn't the brightest nor did they seem to show much respect towards the customers things like for example they just stacked right on top of bare furniture without taking 2 seconds to throw a quick pad or even use some cardboard to protect the furniture.
Almost an hour late without calling. Office doesn’t answer the phone and no one returns phone calls. Unless you’re looking to hire, then communication is very prompt and clear. Movers damaged my brand new black finished headboard with a …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 40%
- Careful with belongings3 · 30%
- Worked hard and fast3 · 30%
- Kept in touch2 · 20%
- Turned up when they said1 · 10%
Counted across the 10 four and five star reviews we have read for Ed’s Moving & Storage. A review can mention more than one thing.
In their own words
Had a great experience with this moving & storage company. Darren & D'angelo were great ! They were professional and fast but handled all our household goods carefully. Respectful, friendly and patient about where to put the furniture. They were updating us with everything they were taking out from the truck and even put down rugs over the floor to protect it. I can only say good things about this moving company from our experience and I highly recommend these two gentlemen.
Our military PCS has been super stressful. The four gentlemen who came to drop off our household goods were fast, efficient and cautious of our belongings and our home. The lead guy was very communicative and they ensured I inventoried every piece of furniture and every box coming inside. Thank you guys for getting our stuff here in a timely manner and if I ever have to move again and pay out of pocket you will get my service! 10/10
This was my 5th move using Ed's moving and Storage. This one just like all the others was a 5 star experience. The team of guy's were all fantastic and professional the entire time. Joe, Daniel and Rico were an amazing team. These guy's made sure nothing was damaged and took all the needed precautions to lay down flooring coverings, door edge coverings, entry way protection and did the job in less time than the estimate. Thank you all for a great experience!!!
Ed’s Moving and Storage is the best! They take such good care in moving and wrapping everything with care and detail. I would not use any other company for future moves or storage. They are very reasonably priced and will store your furniture for you until you are ready, if necessary. Very nice people to work with and super professional. I highly recommend their service. Sherrie Olson
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pricing3
- furniture3
- friendly staff2
- communicative lead2
- box2
- communication2
- military2
- careful handling2
- pay2
- household goods2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- mapquest.comdirectory
- chamberofcommerce.comdirectory
- facebook.comsocial