Estes Express Lines
Trucking company in Scranton, Pennsylvania
Google rating
4.1
Ratings counted
52
Are 1 or 2 star
19.2%Well above typical
The rating breakdown
10 of the 52 ratings in Google’s published star breakdown for Estes Express Lines are one or two star.
Against other listings in Scranton
11.0 percentage points higher than the middle of the 16 listings in Scranton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 36 | 69.2% | |
| 4 star | 6 | 11.5% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 10 | 19.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Estes Express Lines at 19.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Estes Express Lines, counted by matching the words they used.
- Crew conduct3 · 38%
- Items missing or never delivered1 · 13%
Counted across the 8 one and two star reviews we have read for Estes Express Lines. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
There's a lot of room for improvement. This company comes unannounced every time, with pallets of items I didn't know where coming, so I am scrambling to get someone to my adress to receive item, they leave items on the street, side walk and wherever they deem necessary. I had a recent incident with them where, through no fault of their own, delivered to the wrong street number (intermediary shipping company changed my number from a 76 to a 79. Which is odd but... okay) but delivered it to the wrong ZIPCODE.
Kevin, thank you for your review. We’re sorry to hear you had this experience, and appreciate your bringing this issue to our attention. Please email us at [email removed] so we can assist you.
If I could give zero start I would. My fiancé and I ordered two large pallets of tile from homedepot and the delivery was handled by Estes. They were supposed to deliver the item the day prior to the day they actually delivered it. We even had a window of time that it was supposed to be delivered. They never arrived and I contacted them to see where the delivery was. The man I spoke to said they would deliver it the next day- Probably sometime in the morning.
Brittany, we want to apologize as this is definitely not the level of service we expect you to receive and we'd like to look into this further. Can you please email this information along with your 10-digit PRO tracking number to [email removed]? Thanks so much.
Ordered a snow blower recently and was a little baffled to see the box on a pallet literally in the middle of my driveway, closer to the road than my house. I’ve never in my life received anything delivered that way, and I’m lucky nobody decided to take it while it sat there for 6 hours while I was at work. Mildly irritated, I decided to email the delivery email address with a picture of the box (with pallet) in my driveway asking if this was considered an acceptable delivery.
We apologize for the delivery experience and the frustration it caused, Seth. Thank you for your feedback, and please email [email removed] with your tracking/pro number so we can investigate and address this issue.
Jim the dispatcher is rude. The company I work for shipped a pallet of product going to Amazon, using Estes. This ESTES hub in Scranton got it March 4. I called to see what was happening. They said they delivered it March 11. I asked what took so long. They said March 11 was the appointment they were given. I said Amazon portal says they were told March 5.
We apologize for the negative experience with our dispatch service and the delay in delivery. Thank you for your feedback, and please email [email removed] with your BOL number so we can investigate and address this issue.
I ordered an item from home Depot on 4/25 was told it will be delivered 5/7 however it was not. When I called they said they didn't have the correct size truck available and now I'm going to wait another two weeks or more.
Hi Jim, we'd be happy to look into this for you if you send your 10-digit PRO tracking number to [email removed] Thank you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 20%
- Professional and courteous1 · 20%
Counted across the 5 four and five star reviews we have read for Estes Express Lines. A review can mention more than one thing.
In their own words
A playset we ordered was delayed, and we had to reschedule delivery for the following week. I called once I saw the shipment had made it to Scranton and spoke to literally the nicest rep ever. She got a hold of the manager who was able to …
Sarah, Thank you so much for taking the time to leave this review. We apologize for the delay in delivery but are glad to hear that our team was able to resolve the issue and get your order to you promptly. We are thrilled to have made your son's day and appreciate your business.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- drivers5
- kind staff4
- pallets4
- driveway3
- polite3
- office staff3
- communication2
- reliable2
- dispatcher2
- adress2
What the company says about itself
Taken from Estes Express Lines’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Freight Services LTL freight shipping Guaranteed Delivery Final Mile freight delivery to”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- mapquest.comdirectory
- superpages.comdirectory
- yelp.comreviews