European Wax Center
Waxing hair removal service in Brookhaven, Pennsylvania
Google rating
4.9
Ratings counted
864
Are 1 or 2 star
3.0%Around typical
The rating breakdown
26 of the 864 ratings in Google’s published star breakdown for European Wax Center are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 816 | 94.4% | |
| 4 star | 15 | 1.7% | |
| 3 star | 7 | 0.8% | |
| 2 star | 6 | 0.7% | |
| 1 star | 20 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is European Wax Center at 3.0%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for European Wax Center, counted by matching the words they used.
- Crew conduct3 · 33%
- Damage to belongings1 · 11%
Counted across the 9 one and two star reviews we have read for European Wax Center. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Scheduled an appointment for a Brazilian 2 weeks out, filled out all the required paperwork and disclosed that I use .05 tretinoin on my face. When I arrived I was told by the woman at the desk that my Brazilian couldn’t be performed due to using topical tretinoin on my face. I had done these forms several days in advance, could this not have been relayed before? Considering I was able to text someone directly if my Brazilian could be performed on my period.
Hi Natalie, Thank you for taking the time to share your experience. We're sorry to hear about the frustration and disappointment surrounding your appointment and the communication you received. We understand how upsetting it is to arrive … More
I rate McKenzie a 5 she was amazing but I rate the actual place a 1, the manager offered to give 50% off since I didn’t have enough hair for my wax (first time getting a wax) and I accept and booked another appointment. Day of the appointment after I was done, they charged me the whole amount with $10 off. My price was suppose to be 28 they charged me $46 which was not agreed. That was horrible and it ruined my night. I have bills to pay they could’ve told me before I came in. That was horrible!
We apologize for the confusion with your payment and any inconvenience caused. Thank you for sharing your experience with us.
Today I went to get serviced at European wax center in Brookhaven pa. First inconvenience was I had to scan the bar code on the door to alert staff that I was here and then wait for a text message to be able to enter the center. As I’m waiting in front of the center a lady came to the door and informed me that I could not bring my INFANT baby into the center. My baby was secured in his stroller and would not have disrupted the flow of the center.
Hi Nurse. Thank you for reaching out to us. We're sorry for the inconvenience. Unfortunately, it is a regulation in some areas to not have waiting rooms open or additional people in the wax suite. As our centers are individually owned and … More
I’m sad I will not be returning to this particular location. My waxer was excellent however the women at the front desk are extremely rude. They lack professionalism, they talk over guests, they do not listen, they tried to charge my card on file for the wax pass even tho I said no! One woman “Latasha” even hung up on me. I’ve tried to call corporate but haven’t heard back. This location needs to retrain the women at their front desk because their customer service skills are no where to be found.
Hi Stacy. We are happy to hear that you enjoyed the services from the Wax Specialists, but we understand that that isn’t enough. It is our priority that our guests are satisfied with both the quality of their services, and their overall experience with us as well.
I am a longtime customer of European Wax, this was my first time at the Brookhaven location. I read reviews about how great Patience was, and when I came in I figured I was lucky enough that she was the one taking my online appointment. She was great with conversation and seemed to genuinely care. However, when it came to my eyebrows it did not matter what I wanted. Walked out with one eyebrow noticeably thicker than the other, and it was a problem when I asked her to correct it.
Hi Ashleigh. Thank you for contacting us. We are sorry to hear about your unpleasant experience at our center and that you were unhappy with your services. Please rest assured that the satisfaction of our guests is a priority to us. We will pass your feedback along to management. Thank you.
A young girl tinted my eyebrows. I asked if they needed shaping. She said no . I had my eye brows tinted before they always shaped them I should have insisted on her shaping them .So this time when they were tinted without shaping they came out one brow different than the other .
Hi Nanette. We appreciate you taking the time to leave us feedback. We’re so sorry to hear you were disappointed with your service, especially because our #1 priority is to provide our guests a 5-star waxing experience.
Usually a great place with great service. Would recommend. I was late. Totally my fault. I checked in at the door and the ladies at counter totally ignored me, they never came to the door to say you were over your grace period. I would have …
Hi Shelly. We appreciate you taking the time to leave us feedback. We're sorry to hear about your unpleasant experience at our center and for any inconvenience this may have caused. Please rest assured that the satisfaction of our guests is a priority to us.
My experience here was not good… for a number of reasons from the rude front desk clerk (who may have just been having a tough morning)… one comment from Julianna that made it enough was that she has never done eyebrow tint on “as dark or …
Hi Giuliana. We apologize for any discomfort you may have experienced during your visit. Your feedback is important, and we encourage you to contact us directly so we can address your concerns. Thank you for sharing your experience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 39%
- Worked hard and fast3 · 17%
- Kept in touch2 · 11%
Counted across the 18 four and five star reviews we have read for European Wax Center. A review can mention more than one thing.
In their own words
Patti was absolutely wonderful! I’m very happy with my service. She was so friendly, polite, and professional, and she made the whole experience easy and comfortable. She was also very quick and did an amazing job. I’m so happy I found her I think I just found my new #1 waxer! I’ll definitely be coming back to her.
Hi Vanessa Boultinghouse! Thank you sharing your feedback with us—it really helps to hear what you love and think we’re doing right. Can’t wait to see you in our center again soon!
My girl Ka'lynn did a great job. Very thorough and patient. Great communication. And when I tell you her wax, don’t miss a spot she gets everything.🎉🎉🎉 Check them out ask For Ka'lynn tell her Chay sent u …
Hi chay! Thank for you being a loyal EWC guest. We can’t wait to have you back soon!
I booked with this location for the first time since the other location closer to my home had closed. I chose any specialist since I’ve never had a bad experience with that selection in the past. I booked for full legs and the eyebrow tint package for my wedding. I was placed with Victoria. She was an absolute pleasure! She did my eyebrows better than I’ve ever had them done before. Now I usually touch them up myself in between visits but she did such a good job I don’t want to mess them up if I touch them.
Hi Melinda! We're happy to hear Victoria's exceptional service exceeded your expectations for your wedding prep and that our front desk made your visit enjoyable. We look forward to your next visit!
I went for the first time today and I had Liz she was super welcoming and made me feel as comfortable as possible given the situation lmao. She kept me distracted and for the first time waxer I will truly say that I was very nervous about getting it done. Liz walked me through all that was going to happen. Tips on aftercare and how to maintain.
Hi Brianna, we're happy to hear Liz's welcoming and comforting service made your first waxing experience positive. Thank you for sharing, and we look forward to your next visit!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- personable staff73
- front desk staff28
- first wax10
- easy process10
- personable waxer6
- painless waxing6
- wait time6
- underarm wax6
- eyebrow tint3
- lip waxing2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews
- facebook.comsocial