European Wax Center
Waxing hair removal service in Glassboro, New Jersey
Google rating
4.8
Ratings counted
444
Are 1 or 2 star
4.7%Around typical
The rating breakdown
21 of the 444 ratings in Google’s published star breakdown for European Wax Center are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 413 | 93.0% | |
| 4 star | 6 | 1.4% | |
| 3 star | 4 | 0.9% | |
| 2 star | 6 | 1.4% | |
| 1 star | 15 | 3.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is European Wax Center at 4.7%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for European Wax Center, counted by matching the words they used.
- Crew conduct2 · 22%
- Damage to belongings1 · 11%
Counted across the 9 one and two star reviews we have read for European Wax Center. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Horrible experience and service. i booked a leg an under arm wax before a trip i was going on that week. ive gotten waxes before and know how long the hair needs to be so it was not to short yet the waxer had to go over the same sections multiple times causing pain and irritation to my legs for up to 24 hours after the service. the full leg wax description includes legs feet and toes but she stopped after legs with no explanation for not completing the full service?
Missed a lot of spots so I had to do my own clean up (this location was closed the following day and so I couldn’t go back the next day they were open). Also think she ripped the hair rather than removed because it grew back much quicker than usual. Also didn’t wax my toes like is normally a part of full legs. Specialist was very kind though, just missed a lot of sections on the services (knees, thighs, ankles, bikini area, etc)
We're sorry to hear about the incomplete service, Nicole. Thank you for your feedback, and we'll address this with our team to ensure better attention to detail in the future.
I only booked my appointment because it was supposed to be a half off a new service and I was trying a Brazilian for the first time. When I got to the checkout the girl gave me an attitude and charged me full price and told me that was only a promo for the month that I booked my appointment. But she is the one that I booked my appointment with and told me my next one would be half off as long as it was a different service than what my first service was.
Hi Julia. We apologize for any confusion and frustration regarding the promotion and pricing. Your feedback is important, and we will address this with our team to ensure better communication in the future. Thank you for sharing your experience.
Absolutely TERRIBLE experience. This place is not professional at all. Sevana was extremely rude, disrespectful, and careless. She did a horrible job with the waxing, left it unfinished, and even burned my skin due to her poor technique. I walked out with irritated skin and deep disappointment. I would never recommend her if you value your skin and your time, go somewhere else
Hi Lorena. We're sorry to hear about your experience with Sevana and any discomfort it may have caused. We appreciate your feedback and encourage you to contact us directly so we can address your concerns.
Amber wasnt very personable, she was a little rough handed. Went over the same area multiple times, which hurt and became sore. Felt rushed. Once home i found multiple pieces of wax left on me, one being pretty large. Def will not be scheduling there again
Hi Emily. We apologize for the disappointing service you received; thank you for letting us know so we can improve. We'd love to make it right on your next visit, if you give us another chance.
i’m not 100% who my waxing lady was, but i genuinely had one of the worst waxing experiences of my life, if not the worst. it was my first Brazilian guaranteed… however all my girlfriends were making the process sound, as realistic as it …
Hi Ashlee, We are so sorry that you had a bad experience, and please rest assured that your concerns have already been passed on to management. At EWC, we value your comfort, and although this was a learning opportunity, we hope you'll give us another chance to give you the pampering you deserve.
Saviana has a horrible attitude. I don’t think she should be laughing at me with the other staff, that it is totally inappropriate. Is she racist? How the manager or owners of this place accept this behavior. Is the second time she does …
Hi Gabriela. We're sorry to hear about your experience with Saviana and any discomfort it may have caused. We appreciate your feedback and will address this internally to ensure a better experience for our guests.
Got a Brazilian wax by Amber. Far by the worst waxing experience I have ever had. She clearly had no idea what she was doing. I was left covered in bruises, wax, and hair patches still all over. Let alone my appointment took almost 30 …
Hi Hannah. We are truly sorry to hear about your experience in our center. Thank you for sharing your feedback with us, and we apologize for the inconvenience this may have caused you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 32%
- Worked hard and fast2 · 11%
- Turned up when they said1 · 5%
Counted across the 19 four and five star reviews we have read for European Wax Center. A review can mention more than one thing.
In their own words
Finding a aesthetician who combines speed, precision, and genuine comfort is rare, but Chloe manages to make a traditionally unpleasant errand surprisingly painless. The treatment room is immaculate. Her quick-pull technique drastically minimizes pain, and the entire appointment took under 30 minutes. If you’ve been hesitant about getting waxed or have had rough experiences elsewhere, book an appointment with Chloe. Her professionalism, meticulous technique, and friendly vibe make her worth every penny.
I have been to this location several times and the employees (waxers) have been way late with taking me back, one was even late by 40 minutes!! Only once, has a waxer taken me back on time. I show up at minute ten past my appointment time whilst also giving them a heads up and they refused to take me. No courtesy to even tell me don't bother rushing. No courtesy whatsoever. They also took it upon themselves to tell me a Brazilian takes the full amount of time. Never have they taken more than 15 minutes.
Thank you for updating your review. We truly appreciate the chance to speak with you, and we’re glad our team was able to apologize and help make things right after such a frustrating experience.
I have been going to this EWC location for about 18 months now and all I have are positive things to say! The center is so conveniently located (I always get some shopping done nearby before/after my appointment), clean, and a comfortable temperature - which matters more than you think when getting waxed! The receptionists are always so nice, welcoming, and helpful - even at my normal appointment time of 8:00AM! Lastly, my waxer Chloe never disappoints.
Danielle, thank you for being with us for the past 18 months and for sharing such thoughtful feedback. We’re so glad our space feels clean, comfortable, and welcoming from the moment you walk in—even for those early appointments!
Wow, I’ve been to make locations but I have to stay this one is top notch. Ciana is an excellent wax professional. I was greeted by Gracie who was friendly and warm. Even the manager Melanie DiCicco came out and introduced herself. I’ve been going to European wax places for 7 years . I’ve never even seen and manager, let alone one that thanked me and came out of her office and asked about the services. Do your self a favor and try Glassboro. Staff is Amazing
Hi Christine! We’re beyond thrilled to have you as an EWC guest. It’s always a delight to have you at our center and keep you smooth all year long!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- personable staff31
- thoroughness20
- front desk staff13
- first wax experience11
- wax temperature3
- friendly team2
- clean facility2
- humorous staff2
- quick waxing2
- painless waxing2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- yelp.comreviews
- facebook.comsocial