European Wax Center

I am extremely disappointed with the front desk/managerial staff of this European Wax Center. I have been a loyal customer to EWC as a whole for 5 years and this EWC for over a year and they completely screwed me over. I needed to reschedule my appointment to a different time on the same day. I did so via the app (received confirmation via text and email of the rescheduled time) and instead of honoring my rescheduled time they canceled it.

Didn't use this business as I walked out. I was 10 minutes early to my 12:15 appointment to hear the receptionist belittled the customer in front of me checking her out, and trying to push a package deal. She blasted the services the woman was receiving and for a good 10-15 minutes trying to persuade her to buy the packages; to the point I was going to step in. Then she finally checked me in and another girl for her 12:30.

Very disappointed in my latest visit - I called when I was on my way because I thought I might be about 5 minutes late, ended up only being 3 minutes late btw… and whom ever I spoke with on the phone was borderline rude ! Giving me the “talk” about the 9 minute policy lol! And when I arrived the stylist tried to explain that they book back to back and can’t let appointments run behind ! This on the EXACT day that I have a text asking me to come in earlier if possible because of a cancellation!!

This place is trash and has gone downhill so much from when it opened. Waxers are like a revolving door, and any time I find one I like that listens and does what I ask, they leave. They constantly have to change appointment times because waxers call out and it’s annoying. Most recently, my appointment time was changed and I had a waxer who clearly was just rushing to leave because she was filing in for a call out. I tell her to keep my eyebrows thicker because I’ve been trying to grow out the ends.

I go to this place often and I love it. Denise is amazing. However, the last time I went, I was helped by Jamie. I not only told Jamie exactly what I wanted, but I even showed her to make sure she understood. She completely disregarded what I said and did what she want, leaving me bawling after I left. Not to mention then being pressured by the front desk lady to buy their packages, even after saying no countless times.

Had a wax with Melanie and it was the worst service i have ever received. I have been waxing with EWC for over 10 years. My wax service should have been an hour. I was there for an hour and twenty minutes and the services were not finished. She didn’t apply the wax on correctly and missed many areas. When i pointed out the areas that she missed she got even sloppier with her application and removal so i asked her to pull off whatever she had applied and left the appointment with half of my services done.

After my appt I went home to see that I had a considerable amount of hair patches not removed. So much so that I had to remove it myself. It’s my fault as I should not have trusted her to do her job and should have verified prior to leaving. However when paying that kind of money, I don’t expect to have to finish the job I paid for. She clearly needs more training! Only reason I’m giving it 2 stars is because the receptionist was amazing and the place was really clean with a great ambiance.

Denise was very kind makes you feel comfortable… but it says first time customers get a discount which I didn’t receive ! I was just being pressured into a bunch of packages by the lady at the front desk ..never once did she say she was taking anything off it was suppose to be 50% off for first time people which I did not receive …. I love Denise she was a pleasant person who makes you comfortable but I feel that I should of got what the website offers for first time clients !!!