Excel Moving and Storage
Mover in Greensboro, North Carolina
Google rating
4.8
Ratings counted
226
Are 1 or 2 star
3.5%Around typical
The rating breakdown
8 of the 226 ratings in Google’s published star breakdown for Excel Moving and Storage are one or two star.
Against other listings in Greensboro
About the same as the middle of the 18 listings in Greensboro we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 195 | 86.3% | |
| 4 star | 17 | 7.5% | |
| 3 star | 6 | 2.7% | |
| 2 star | 1 | 0.4% | |
| 1 star | 7 | 3.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Excel Moving and Storage at 3.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Excel Moving and Storage, counted by matching the words they used.
- Damage to belongings5 · 71%
- Items missing or never delivered1 · 14%
- Late, delayed or a no-show1 · 14%
- Claim or refund went nowhere1 · 14%
- Booked by one company, moved by another1 · 14%
- Stopped responding1 · 14%
Counted across the 7 one and two star reviews we have read for Excel Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
UPDATE (in response to company reply): The company’s response omits a key fact: I was never provided with the required self-storage inspection procedures. This was later confirmed in writing by their own team. Because that documentation was not provided, I was not given the opportunity to follow the process now being cited as the basis for denying my claim. I was transparent throughout the claims process and disclosed that the item was moved from storage.
Thank you for sharing your feedback. We're genuinely pleased that the crew and the packing and loading process met your expectations — that reflects the standard we work hard to maintain on every move. We do want to address the claim outcome honestly, because we think the full context matters.
This was a nightmare move. The moving team in North Carolina destroyed a ton of furniture. I don't mean just it was damaged in transit (though many items were—I'm talking SEVERE scrapes, scratches, gouges, and dents on 8 major items, plus a ton of crushed boxes). They also destroyed my (very nice! not IKEA-level!) wood bedframe when taking it apart at the origin: they forcefully pulled out a ton of embedded screw anchors (making it impossible to put the bed back together) and shattered multiple pieces of wood…
HI Rebecca. I am one our GM's here at Excel. Sorry to hear your move did not go well. I will review your move with our operations team and Allied's claims department to get up to speed and be back in touch to discuss. Thanks.
Horrible experience!! Do not use!! Terrible customer service!! They were a no show the day of our expected delivery - and never called!! We reached out to them to be told they would “deliver tomorrow.” No further explanation until I called the driver to find out and was told “needed to stop for an oil change and to get the AC fixed.” Sounds like some routine maintenance?!
As our GM I have been in communication with Mr. Moore today to try and resolve this situation. To be clear driver did not stop for routine maintenance. At 10 PM last night driver had an airbag on his trailer go flat. This is a breakdown and not "stopping for an oil change". This is a safety issue.
I am extremely disappointed with my experience with this moving company and would never recommend them to anyone. I moved to Kansas City at the end of December and contacted this company fairly last minute. I will give credit where it is due: everyone was extremely friendly during the initial process, and they were able to get my move arranged quickly. I even paid an additional $200 to have my belongings picked up within a specific two-day window because of my moving timeline.
I have had several moves with professional movers and Excel was by far the worst of any mover I have every experienced! They damaged nearly every piece of furniture I own, split my shipment into two shipments that arrived two weeks apart, and frankly did not care about any of it. You can definitely tell they know when they move you out of state that it is a one-time transaction. Excel cuts every corner imaginable, delivers other people's stuff to your house, and loses your stuff. Then they ignore you!
We used Excel for an international move last year. Office staff helpful but packers were the worst: bad packing, careless, lots of minor damage to furniture and other items. They rushed and just wanted to get it finished. E.g. garage items were simply thrown into boxes.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous90 · 51%
- Worked hard and fast48 · 27%
- Turned up when they said37 · 21%
- Careful with belongings26 · 15%
- Kept in touch23 · 13%
- Price matched the quote1 · <1%
Counted across the 175 four and five star reviews we have read for Excel Moving and Storage. A review can mention more than one thing.
In their own words
Fantastic experience from the initial meeting with Matt Smith to give me the estimate, Shannon Roberts who provided me daily updates and the packing crew, the loading crew led by driver#1, Brian Davis and his unloading crew in Florida the second truck crew led by Tim Crist. The first load showed up on time and was unloaded quickly in Florida without incident. Driver #2, Tim Crist Was able to deliver 12 hours early which was a huge help.
Glad we could get you delivered to FL early. Matt, Shannon, and our drivers appreciate the work. See you next time!
Excel Moving and Storage staff are excellent! First time moving or even if it’s your sixth move? Stressed and anxious about finding a moving company? Look no further, don’t wait and call Excel Moving and Storage. After searching around and having other companies come over and perform an estimate, we are truly happy we went with Excel Moving and Storage. They will take care of everything for you. They will pack your entire household and transport it to your new home. They even transport your vehicles!
Wow Malena what a great review. Glad you had such a good experience with our team. Fidencio is the best in the business!
Our van driver, Francisco was fantastic to work with. He was polite, respectful and very organized. David, one of two "packers" was also great to work with and we've had no breakage in our dishes and glassware. On move in day, Stan and John helped Francisco unload the van and both were great to work with too. Shannon, our Move Coordinator, answered a lot of questions very quickly and was a big help to us. These team members were knowledgeable about ways to make our move as easy and quick as possible.
The experience with Excel was a great one for us. The salesman that came out was extremely professional and knowledgeable. He worked with us to get us the best price for our move. The packers that came out did an excellent job - not one thing was broken or damaged when we unpacked the boxes. Finally, our move was originally scheduled to pack on a Wednesday, load on Thursday, and unload on Friday (we were just moving a short distance, but there were multiple floors to deal with that potentially could have taken a…
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers11
- out of state move4
- quick loading4
- efficient crew3
- hardworking crew3
- loading crew3
- claims process3
- long distance move3
- moving heavy furniture3
- respectful crew2
What the company says about itself
Taken from Excel Moving and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“Us Toll-Free: 888-275-5900 Get Your Free Quote ✕ About Reviews FAQ Moving Services Res”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“00 North Carolina's Trusted Movers Since 1997 Award-Winning Allied Van Lines Agent Se”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…satisfaction scores Certified ProMover BBB Accredited Business Women's Choice Award reci”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- superpages.comdirectory
- chamberofcommerce.comdirectory