Marathon Moving Company of Greensboro NC
Mover in Greensboro, North Carolina
Google rating
4.8
Ratings counted
290
Are 1 or 2 star
3.8%Around typical
The rating breakdown
11 of the 290 ratings in Google’s published star breakdown for Marathon Moving Company of Greensboro NC are one or two star.
Against other listings in Greensboro
About the same as the middle of the 18 listings in Greensboro we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 271 | 93.4% | |
| 4 star | 7 | 2.4% | |
| 3 star | 1 | 0.3% | |
| 2 star | 1 | 0.3% | |
| 1 star | 10 | 3.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Marathon Moving Company of Greensboro NC at 3.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Marathon Moving Company of Greensboro NC, counted by matching the words they used.
- Damage to belongings3 · 38%
- Items missing or never delivered2 · 25%
- Stopped responding2 · 25%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Marathon Moving Company of Greensboro NC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We recently used your company for a move. We have some missing items and have emailed several times, with no response. We also have some damaged items and need to know how to file a claim. Seems when you wanted our business you were very responsive, but now that you have been paid, you are very unresponsive!
Miss Sue, First, you are a valued customer, and we apologize for the experience you had. It is our goal for every customer to have a 5-star experience. And if any issue occurs, we address it in a positive, professional manner.
I wasn’t a customer because of your nasty attitude and unwillingness to help. I got help with my move. Tri city was unprofessional as well. My husband talked to you all and I called them. Nothing fraudulent. Y’all are rude and nasty. And deserve NO STARS get lost puppy dog. Don’t reply under MY REVIEW because you don’t like it. Have better customer service to the MARATHON man who commented under my review
Please remove this fraudulent review. You were never a customer of ours. We noticed that a few minutes prior to you posting this review, you also blasted another local moving company called Tri-City movers. I’m not sure what we have to do with them but please remove this fraudulent review.
By far this was the worst experience I’ve ever had with any company I’ve tried to do business with. I scheduled a move yesterday. They asked me to reschedule until this morning at 8:00 am. I had to drive 1 hour and 45 minutes to meet them. At 7:47 I got a text saying they could not move me this morning. I asked for them to give me a call and they never would. I would never use this company!!
Joshua, please check who moved you, you’re not in our system and you’ve never been a customer of ours. Please remove this review as you were never a customer of Marathon Moving Company.
This company was recommended by my realtor. I started out with 86 boxes and they seem to have lost 3 of them. They denied the whole thing and did not offer to make any restitution. I would definitely not recommend them to anyone who needs to move or store their belongings. Never know what might be lost. Bad group.
Linda, we have left you multiple messages trying to get this resolved. The last we heard from you was a thank you for checking the truck that we sweep out after every move. If you had let us know that you still could not find the boxes, we would have tried to make it right, but we did not even have…
A lot of items were damaged or broken in the move. This was not my first move so I knew how to bubble wrap and protect things, but things were really tossed around without much care. I could have saved a lot of money to just hire my kids friends to help move and that is pretty much what I got with Marathon Movers.
Hey Denise I am sorry you had such a bad experience. Hopefully our discussion earlier will rectify some of the issues. Bumps and scrapes are part of the moving business unfortunately and we always try and make it right.
The are out of business. Called me last week and cancelled my move for next week. I was shocked to say the least. Thankfully Miracle movers were able to fit me in.
Thanks Bill. We worked with Miracle to make sure they had space to take your job. The economy has caused us to scale back and shut down. Thanks for adding insult to injury. Class act.
I requested a quote and spoke to Steve Ferguson and he never got back with with me after I had reached out 3 times. I don't recommend.
Thanks Catherine. Steve Ferguson only works in the office on the weekends and any questions you had anyone in the office could answer. I appreciate you giving us a one star review when we did not even move you. We live and die by our reviews and take them very seriously.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous149 · 59%
- Worked hard and fast89 · 35%
- Turned up when they said66 · 26%
- Careful with belongings51 · 20%
- Kept in touch24 · 10%
- Price matched the quote9 · 4%
Counted across the 252 four and five star reviews we have read for Marathon Moving Company of Greensboro NC. A review can mention more than one thing.
In their own words
From my initial phone call until the last box was loaded I was THRILLED! George Love and his entire crew were Professional, friendly, caring and fast. They were on time every time and did a fantastic job. They came in as a team and packed, wrapped, dismantled, and loaded a 6000sf house from the attic to the garage in 2 days and did it with absolute care and consideration for each item. One of them found a box of checks and cash that we forgot to get out and George called me immediately!
Thanks Brandy!
Just finished closing on our new home and decided to hire movers since we recently welcomed our newborn to our family. Shopped around for quotes and ended up choosing Marathon because of reasonable price and their customer service was excellent. The team was great and they were very professional. Once the move was completed, I was really discouraged at the final price of what I was charged. I ended up paying way over what was quoted to me.
Leo, thank you for being understanding. When we do phone quotes they are not nearly as accurate as doing an in house estimate. Look forward to helping you out in the future!!
Tyler, John and George did an awesome job with our in-city move. They took great care to wrap and protect all of our items, and were careful around walls in both residences, which some movers aren't. They were even gracious to my toddler, who was very interested (and often not helpful). Best of all, Tyler was very communicative, calling days in advance to confirm details, and on the day of load to alert me of timing. This is a service business, and Marathon has great service. Side note: use their truck!
JP - Thank you for the kind words! We're thrilled to have be able to accommodate your additional needs! We hope to work with you again in the future.
5 stars is not enough for MMC! What a tremendous experience from start to finish on a complicated move. I selected Marathon based on their 5 star rating, other reviews, and Tyler K's professional estimate and comfort level that he could deliver on my needs. We were relocating and need 1/2 our home packed/secured/moved to longterm climate controlled storage and 1/2 partially packed and moved to our new apartment location. We had a couple estimates -Tyler won my trust.
Thank you Deb for the wonderful review. We love our customers and we appreciate you trusting us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful movers15
- moving crew10
- flexible crew6
- efficient movers6
- careful handling of furniture5
- local move5
- fast crew4
- safe packing4
- no hidden fees3
- residential moves2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews
- chamberofcommerce.comdirectory