Express Junk Removal
Junk removal service in Youngstown, Ohio
Google rating
5.0
Ratings counted
783
Are 1 or 2 star
0.5%Unusually few
The rating breakdown
4 of the 783 ratings in Google’s published star breakdown for Express Junk Removal are one or two star.
Against other listings in Youngstown
3.1 percentage points lower than the middle of the 15 listings in Youngstown we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 760 | 97.1% | |
| 4 star | 16 | 2.0% | |
| 3 star | 3 | 0.4% | |
| 2 star | 1 | 0.1% | |
| 1 star | 3 | 0.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Express Junk Removal at 0.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Express Junk Removal, counted by matching the words they used.
- Crew conduct1 · 25%
- Stopped responding1 · 25%
Counted across the 4 one and two star reviews we have read for Express Junk Removal. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Price was way out of line for a few items. Recommend getting a couple more quotes. Tried to justify with cost of gas. They are five minutes from my house! Ended up having to bargain for two items and still have three heavy ones to remove myself. Not a professional way to do business.
I was told they would call me 30 minutes before delivering . No call Then when it was picked up , I was charged 225 dollars for 3 extra ton. I was never told about this . They said it was in the details, it might have been , but …
The guys came out and cleared out all the stuff, it took about a half hour or so for a fairly small job. I paid $400, I find very pricey, I could have rented a small dumpster for $200, I feel like I got robbed
Hi Brett, thank you for your feedback. We’re sorry to hear you were unhappy with the price. The amount approved was for full-service junk removal, including labor, loading, hauling, disposal, and same-day convenience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 58%
- Worked hard and fast9 · 47%
- Turned up when they said3 · 16%
- Price matched the quote2 · 11%
Counted across the 19 four and five star reviews we have read for Express Junk Removal. A review can mention more than one thing.
In their own words
Mara and Chad were prompt, polite, and efficient. I would use them again if the situation were to arise.
Thank you so much for your kind words! We're delighted Mara and Chad made your experience smooth and efficient. We’re glad to know you would consider us again! We're always here to help whenever you need us. 😊 …
My second time using Express Junk Removal...excellent customer service on the phone...excellent crew doing the work, very efficient. Arrived when they said they would. Reasonable pricing...went right to work. Just showed them and the rest is history. Highly recommend this company!!!
Thanks a ton for choosing us again, and for sharing your kind words! It's wonderful knowing you found our service efficient and our pricing fair. We're thrilled to have met your expectations and appreciate your recommendation. Looking forward to helping with any future needs!
Express is simply the best! If you need a job done thoroughly, quickly, efficiently, and respectfully, these are your people! I have hired Express for big jobs, like a whole house cleanout, medium jobs like a flooded basement emptying, and small jobs like hauling away one single thing like a broken oven or sofa. Do not hesitate to call Express, they are professional and courteous! They will get your job done!
Patricia, we're so glad you've had wonderful experiences with Express Junk Removal! Your support and trust in us for jobs big and small mean everything. It's always our goal to be efficient and respectful. We can't wait to serve you again!
Express Junk removal did an excellent job In helping clean out my basement and back porch!! Second time I have used this service and Tony and his crew showed up early, had the job completed and at a very fair price..Nice to know you can count on this company to get the work done!!
We truly appreciate your kind words! We're so happy to hear that Tony and the team were able to assist you effectively and at a fair price. It means a lot that you chose us again, and we're thrilled to be your go-to for any future needs!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff110
- clear explanations7
- professional movers6
- basement cleanout6
- swept up6
- refrigerator removal3
- apartment cleanout2
- piano moving2
- treadmill removal2
- shed removal2
What the company says about itself
Taken from Express Junk Removal’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“Serving Mahoning County since 2011 Free Estimate — Book Now Call (330) 980-9007 Boardman”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“On-Site Estimates ✓ No Hidden Fees ✓ Fully Insured ✓ Family-Owned Since 2011 Boardman, OH”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Careers Junk Removal in Boardman, OH Family-owned junk removal based right here in Boardm”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…in Boardman, serving Mahoning County since 2011. Furniture, appliances, estate cleanout”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- yellowpages.comdirectory
- mapquest.comdirectory
- showmelocal.comdirectory