Express Movers LLC
Mover in Wilmington, North Carolina
Google rating
4.9
Ratings counted
51
Are 1 or 2 star
2.0%Unusually few
The rating breakdown
1 of the 51 ratings in Google’s published star breakdown for Express Movers LLC are one or two star.
Against other listings in Wilmington
0.8 percentage points higher than the middle of the 21 listings in Wilmington we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 50 | 98.0% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 2.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Express Movers LLC at 2.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Express Movers LLC, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for Express Movers LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The guys were really polite and respectful, however, they dropped my $1,200 elliptical, dented and scratched my new $3,000 refrigerator. We had an appliance dolly for them to use for the fridge, but they insisted on using their smaller dolly to move it. My stainless-steel refrigerator now has dents from the top to the bottom and I'm unsure if my elliptical even works as we have to place our things in storage until our house is ready.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous26 · 54%
- Worked hard and fast24 · 50%
- Turned up when they said17 · 35%
- Kept in touch9 · 19%
- Careful with belongings5 · 10%
- Price matched the quote2 · 4%
Counted across the 48 four and five star reviews we have read for Express Movers LLC. A review can mention more than one thing.
In their own words
I recently used Express Movers LLC to move my belongings from my college house to my new apartment, and I couldn't be happier with the service. From start to finish, the entire process was seamless and stress-free, thanks to their professionalism and efficiency. A special shoutout goes to Jared Mazzola, who led the move with exceptional skill and dedication. Jared and his team arrived on time and handled everything with great care.
Could not say good enough things about this company from start to finish the owner Jared had great communication from the start and gave me a very fair price the unloading process was amazing they put everything where I wanted it to go highly recommend for anyone!
We have contracted this company three time Since Easter! They were awesome. First truck was a 16’ loaded, pencil would not have fit in there. They took pride and special care with every item. Placed them where we ask with a smile and grace. Second trip; Memorial weekend, 12’ truck, loaded the same, unloaded for us again with a smile and grace. Put together two king beds, no complaints. Then Father’s Day weekend another 12’ truck. Same great service.
Dealt with owner Jared to schedule loading help for our move about a month in advance of the move date. He quickly scheduled our move and was prompt in all communications concerning our move. The two loaders Jared sent, Dalton and Gino, did an exceptional job loading our moving truck this past Saturday, 8/3/2024. They arrived on time and they were both extremely professional and courteous. Additionally, they were efficient, hard working and hustled throughout the loading process. They finished loading our 20 ft.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff10
- unloading6
- efficient movers3
- bed assembly3
- easy to work with3
- last minute move2
- small furniture moving2
- scheduling2
- quick2
- secure packing2
What the company says about itself
Taken from Express Movers LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
Show the text this came from
“…because we’re fast, efficient and fully insured. We employ a team of local students fro”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“…needed for the job Provide you with a free estimate on our moving services Contact us today”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bizapedia.comdirectory
- manta.comdirectory