Express Storage-Richland
Self-storage facility in Richland, Washington
Google rating
4.8
Ratings counted
64
Are 1 or 2 star
1.6%Unusually few
The rating breakdown
1 of the 64 ratings in Google’s published star breakdown for Express Storage-Richland are one or two star.
Against other listings in Richland
1.5 percentage points lower than the middle of the 8 listings in Richland we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 56 | 87.5% | |
| 4 star | 4 | 6.3% | |
| 3 star | 3 | 4.7% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 1.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Express Storage-Richland at 1.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 60%
- Careful with belongings1 · 20%
- Worked hard and fast1 · 20%
- Kept in touch1 · 20%
Counted across the 5 four and five star reviews we have read for Express Storage-Richland. A review can mention more than one thing.
In their own words
Spaces are clean, well protected, and work well. Access is great - no issues entering and exiting. Carts are available to make your moving stuff in and out a breeze. Communication on billing and account issues could have been a bit better, but overall a good experience.
Hi Paul! We appreciate the feedback and are committed to providing excellent customer service. We appreciate your business!
I had a great experience renting a U-Haul. The entire process was smooth, quick, and hassle-free. The staff were friendly, professional, and took the time to answer all my questions. The truck was clean, well-maintained, and ready when I …
Thank you, Chittibabu! We appreciate your business and taking the time to leave us a review! Come again soon!
Heavenleigh has made our moving experience so easy. Her expertise in everything from getting the right storage unit to the right size U-Haul made our moving experience seamless. We really appreciate her professionalism and knowledge about the business. Wouldn’t use any other storage facility.
Thank you, Carrie!! We really appreciate your business and taking the time to leave us a review:) We are very proud of Heavenleigh!
My experience with Express Storage was awesome, The girl behind the Counter named Heaven had a Fun friendly Vibe and positive energy. My Unit was clean and secure, would do business with them again. I was very impressed by the thoughtfulness of the staff.
Hi Max! Thank you so much for taking the time to leave us a review! We appreciate your business!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- rent9
- quick move3
- kind staff3
- truck3
- move3
- rental experience2
- clean area2
- secure2
- clean units2
- easy access2
What the company says about itself
Taken from Express Storage-Richland’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
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“…and exceptional service. We’re a family-owned storage business, so we understand your”Raw text captured from the page, including any surrounding navigation.
- Describes itself as veteran ownedsays on their website
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“Previous Next About Us Proud Family and Veteran-Owned Company Start Storing Today Delivering”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Friendly, Affordable, Secure service since 1993. Express Storage is a proud family and”Raw text captured from the page, including any surrounding navigation.