Extra Space Storage
Moving and storage service in Matawan, New Jersey
Google rating
4.9
Ratings counted
568
Are 1 or 2 star
1.4%Unusually few
The rating breakdown
8 of the 568 ratings in Google’s published star breakdown for Extra Space Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 540 | 95.1% | |
| 4 star | 16 | 2.8% | |
| 3 star | 4 | 0.7% | |
| 2 star | 1 | 0.2% | |
| 1 star | 7 | 1.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Extra Space Storage at 1.4%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 60%
Counted across the 5 four and five star reviews we have read for Extra Space Storage. A review can mention more than one thing.
In their own words
Great experience at Extra Storage Space (Matawan location)! Mgr. Nicole and Assoc. Mgr. Andreare wonderfully helpful, informative, friendly, and professional. Andre gave us a thorough walk-through of the building's amenities, parking, and security. Appreciate the freight lift and carts for boxes (etc.), and the multiple cameras, gated entrance, and excellent lighting for security. Inforamtive signage throughout the property. Convenient hours and the renting process is easy.
Your review is appreciated. We're glad to hear about your great experience at our Matawan facility and that Andre provided you with such wonderful, helpful, and professional service during your visit.
EXTRA SPACE on route 34 is one of the BEST storage and customer service experiences I have had, clean and friendly I totally trust with my precious items. The manager Nicole is a terrific lady, she knows her buildings and happily shows you around and advises you. She has helped me upgrade and downsize and made the whole process easy and I am very happy with my storage there. ANGELA SANCHIRICO
Thank you for your feedback, Angela. We’re glad to hear you’ve had such a positive experience and that Nicole’s knowledge, guidance, and exceptional customer service have made your storage needs easy and stress-free. We appreciate your trust in us and your kind recommendation.
We drive out of our way for this location because it was the cleanest and the front desk was the nicest. Nicole is the BEST employee and has continued to be so insanely helpful. We can't thank her enough and are so comfortable leaving our important belongings that don't fit in our apartment here.
We are thrilled to hear about your experience! Nicole and our team take pride in keeping things clean and helpful. Thanks, Amanda!
Andre was the best! My father and I had a great experience working with this storage facility. We have storage units all over the country from moving so often and the people who work here were extremely helpful. We were in and out without any issues. I highly recommend!
We're absolutely thrilled to hear that you had a great experience with us! Thank you for recommending our storage facility.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit selection45
- easy rental process8
- fair pricing4
- smooth transaction3
- freight elevator3
- affordability3
- free truck rental2
- finding the right storage unit2
- available units2
- clean grounds2
What the company says about itself
Taken from Extra Space Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…today to enjoy all the benefits of 24/7 self-storage near you in Matawan, NJ! V”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory