Extra Space Storage
Self-storage facility in Vero Beach, Florida
Google rating
4.9
Ratings counted
435
Are 1 or 2 star
1.1%Unusually few
The rating breakdown
5 of the 435 ratings in Google’s published star breakdown for Extra Space Storage are one or two star.
Against other listings in Vero Beach
1.6 percentage points lower than the middle of the 15 listings in Vero Beach we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 425 | 97.7% | |
| 4 star | 2 | 0.5% | |
| 3 star | 3 | 0.7% | |
| 2 star | 2 | 0.5% | |
| 1 star | 3 | 0.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Extra Space Storage at 1.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 60%
- Worked hard and fast1 · 20%
Counted across the 5 four and five star reviews we have read for Extra Space Storage. A review can mention more than one thing.
In their own words
I called to make a adjustment to the insurance on my unit and I was taken care of quickly and professionally By Brittany (Or Brittney I should have asked her how her name was spelled). They sent me the document in less than a minute and I …
Thank you for your feedback, C A. We are glad Brittany provided quick and professional assistance with your insurance update and was able to help review your storage rate. We appreciate your continued loyalty over the past two years and your recommendation of our Vero Beach location.
Exceptional Staff and immaculate storage facility! Brittany, the manager is amazing and so helpful! I was looking for a place close by and this place is so clean and climate controlled/ you can tell it’s run by a great staff and manager- I signed up right away-Prices are reasonable - and you don’t have to bring a lock - you just pay a small fee for a couple keys and you’re set- gate code access is easy to navigate - stop by and ask what promotions they have- I got a great deal! Thanks Brittany and staff! A+
We're absolutely thrilled to hear about your exceptional experience with Brittany at Extra Space Storage! Thank you for sharing your positive feedback, Carrie. We appreciate your review.
I had a 5-star experience with Extra Space Storage. Missi was incredibly helpful in locating the exact size storage unit I needed, and she was knowledgeable about everything I needed to know. She answered all of my questions clearly, explained the process thoroughly, and made everything easy and stress-free. Her professionalism, patience, and excellent customer service really stood out. I highly recommend Extra Space Storage, and I truly appreciate Missi for making the experience such a positive one.
Thank you for your feedback, Christopher. We’re thrilled Missi provided such helpful, knowledgeable, and professional service, making your experience easy and stress-free. We appreciate your recommendation and are glad you had a positive experience with us.
A family member had taken my storage key/access info leaving me acutely alarmed when I found out. Being that I was recovering from surgery, I could not travel back to FL from CA to secure the unit. Staff at this facility were outstanding as …
Thank you for sharing your experience, Eric. We’re glad the team was able to assist quickly and help secure your unit during a stressful time. We appreciate your recommendation.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- accommodating staff27
- helpful manager9
- climate control6
- friendly team5
- moving process4
- informative staff4
- clean storage area3
- best deal3
- new facility2
- attention to detail2
What the company says about itself
Taken from Extra Space Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Extra Friendly Extra Secure Extra Clean 24/7 Access With upgrade Nearby Locations $”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews
- chamberofcommerce.comdirectory