Five Star Moving

Three hours late and robbed us! Was scheduled to arrive at 9 am. I called the owner the day before to confirm the time, he stated that was correct. 9 am came and went. 10:30 am came and went. We are calling the owner at this time and receiving no answer. At around 11:15 am I finally receive a call from the movers stated they are 15 minutes away, they had to pick up one of the movers. 11:45 arrived, still no movers.

I had a very bad experience with this company. I hope that I'm the exception. I had three major issues with this company and I'll address them each. (1) The movers broke off a piece of trim on the front porch of my old house that we had just listed. Very much an eyesore. They did end up fixing it, but it took 13 days to do so. That's the first 13 days on the market with a big chunk of the front missing.

Save your money and RUN! This is a nightmare of a moving experience. After a recent move with a company that damages property and is unprepared for a move that is subcontracted out from Purple heart Moving co. Refusing to bring items, damages to walls. I was just told by a Five Star rep that they have only received one negative review in six years. They may want to go back for accuracy. More to come....

I would not recommend this company for any service. They recently moved me into my new home. During the move they damaged my walls, broke my bed frame, and almost lost pieces of my furniture. I told the movers pieces were missing and they said to me the pieces were never there. I made the movers go back to the old location and the pieces were left outside. I was never told that they broke my bed.

We used 5 Star to move from Aiken to Beaufort SC. We had used them for a limited move of a few miles a few years ago and they did a good job. The move to Beaufort earlier this year was a nightmare. Items were "missing" upon delivery that we saw the movers take to the trucks; despite asking, a number of times, for the movers to completely dwrap upholstered, expensive furniture, the items were partially wrapped and were stained in the process, numerous furniture pieces were delivered with damaged legs; and beds and…

Sadly the crew lead did not explain insurance options and rushed me to sign at the start of a busy move day during divorce. Once moved and settled, I found numerous high-end items thrown in boxes and broken. I also found jewelry and other tools stolen from my move. They packed me and therefore I couldn’t know where a crew of 5-6 guys were in a huge house. The owner Jody basically shared the moving industry was tough now and I didn’t have the right insurance. Nothing I said would move him to atone and make right.

They were complaining from the get go and throughout. Huge under-estimation of our things and truck did not fit, although the owner is coming tomorrow to finish up moving things. Ignored several requests to wear shoe covers and got mud spots on our brand new carpet. All this led to a very stressful experience on top of moving stress. Our stuff was literally strewn everywhere instead neatly unloaded (except in 2 areas, to be fair).

Hands down the worst moving experience we have ever had. With the amount of damage they did to our furniture, our home, and even our landscape it is incomprehensible that they call themselves professional movers. We have moved 13 times over the past 20 years and we have never had anything close to the destruction and blatant disregard for our property. And charging us $195 per hour to do so. Furniture was not wrapped properly unless we were standing over them and specifically requested.