Five Star Storage
Self-storage facility at 5805 Bandel Rd NW North in Rochester, Minnesota
Google rating
4.3
Ratings counted
83
Are 1 or 2 star
13.3%Above typical
Google carries another listing under this name in Rochester. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
11 of the 83 ratings in Google’s published star breakdown for Five Star Storage are one or two star.
Against other listings in Rochester
6.9 percentage points higher than the middle of the 10 listings in Rochester we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 59 | 71.1% | |
| 4 star | 10 | 12.0% | |
| 3 star | 3 | 3.6% | |
| 2 star | 2 | 2.4% | |
| 1 star | 9 | 10.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Five Star Storage at 13.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Five Star Storage, counted by matching the words they used.
- Damage to belongings1 · 100%
- Crew conduct1 · 100%
Counted across the 1 one and two star review we have read for Five Star Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This property is ran by a very disrespectful staff.I was in my locker past hours 1 time in over a year of paying for the locker and the Manager called the police! Everything in the unit was destroyed from winter mice.Pay for a storage …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 50%
Counted across the 4 four and five star reviews we have read for Five Star Storage. A review can mention more than one thing.
In their own words
Just wanted to come on here and give a quick shoutout to Mike at Five Star Storage. We have used their facility multiple times and each time we have interacted with Mike he has been nothing but pleasant and accommodateing. He is really easy …
Thank you so much for taking the time to share your positive experience with us, Chris! We're thrilled to hear that Mike provided you with excellent service and that you found our facility accommodating and secure. We take pride in providing a clean and safe environment for storing your belongings.
I have not rented a unit at this location, but I have purchased storage units from auctions here, and every experience has been really positive. The facility itself feels very safe and secure. There are plenty of cameras, and you need a …
Thank you so much for sharing your positive experience with us, Ashley! We're thrilled to hear that you've had great experiences purchasing storage units from our auctions. We take pride in providing a safe and secure facility for our customers, and we're glad to hear that you appreciate our…
I absolutely LOVE Five Star Storage. They have been so easy to work with and so understanding of situations that come up. I 100 infinity percent recommend them. 💯😌 …
Thank you so much for your kind words, Ashley! We are thrilled to hear that you absolutely love Five Star Storage and that our team has been helpful and understanding during your experience with us.
So far a very good experience. Had some confusion on the location of my unit. Which got figured out pretty fast. …
Thank you for sharing your experience, Matt! We're glad to hear that overall you've had a good experience with us. We apologize for any confusion regarding the location of your unit but are pleased to hear that it was quickly resolved.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- security cameras4
- helpful employees3
- good location3
- gated entry3
- affordable storage2
- unit sizes2
- fair pricing2
- indoor units2
- code access2
- truck rental2
What the company says about itself
Taken from Five Star Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“Nebraska, North Dakota and South Dakota since 2004. We have decades of experience meeting”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory