Flex Moving Montreal

Unfortunately, our experience with Flex was quite disappointing. The person managing the booking process seemed professional, although there was a miscommunication issue regarding the moving date. The accepted quote was to fill moving containers and mentioned 2 movers with "basic moving equipment (mattress bags, cover blankets, dollies, etc.)" On the day of, 2 movers showed up about 20 min late, in a small personal car, with no basic moving equipment (no mattress cover, no blankets, no dolly); we even had to…

Bad experience with this moving company. I had two complete moves with them in about 10 days. They were over 30 minutes late both times. The second move was almost an hour late, and they wanted to start charging me as soon as one of the three workers arrived… During the second move, they damaged the hardwood flooring I had just had installed in the kitchen. Other furniture was also damaged, including a dining room table.

I'm still in shock, it took 8 hours to move a small 3 1/2 apartment that had no appliances or dining room furniture, double the quoted price!!! All the mover explained was that the hallway in my apartment and the elevator were a long walk away… I moved to this place the first time with the same furniture, and it was all done in an hour and a half, and yes, with only two movers… You could clearly see that one mover was experienced and the other not at all.

Be careful, I chose this company because it has a 4.8 out of 5 rating, and I had a very bad experience with them. I requested a team of three for my 4 1/2 apartment move, and in total, it took them over 6.5 hours to complete the move. All the boxes were packed, and the appliances were unplugged (dishwasher, washer, dryer, etc.). After 3.5 hours, my appliances still weren't in the truck. Some members of the team weren't very experienced, and I caught one of them smoking cannabis twice.

When I first reached out for a quote from Felx Déménagement, I clearly mentioned that it was a move from a basement to a third floor, and from a 4½ to a 5½. I also went through a detailed list of everything that was moving, which included everything packed in boxes, one fridge, a stove, and two beds—nothing special. You provided an estimated time for the move based on this information.

RESPONSE TO OWNER’s FEEDBACK Mr. Sergey Divorkin, my tenant confirmed to me that your employees left or forgot the wood wedged into the door inner end as shown in the picture. She did not have to move any boxes as you stated in your response. Therefore, I will add to my original statement where I called you and your employees a bunch of incompetents; you are a team of liars. A successful business normally promotes itself by satisfying customers who then propel it’s name by word of mouth.

This is the worst after-sales service I've ever experienced. They gave me a quote. The quote was completely off. They sent two movers instead of the three they'd agreed upon. Then, the supervisor who had advised me and prepared the initial quote was unavailable to discuss it, answer my questions, or reassure me about my concerns. On moving day, only two movers (and I must admit they were amazing) were there, and once again, there was no way to speak to a supervisor that day.

Based on the way this company's drivers operate the roads, I do not recommend them if you want your belongings to arrive in good condition. On Highway 20, exiting the Ville-Marie Tunnel, around lunchtime on April 28, 2021, the driver exceeded the speed limit, tailgated other vehicles, failed to use turn signals, passed in the right lane, and cut in sharply and extremely close. Dangerous driving!